Amazon will NOT reimburse me over 30k for missing goods!
This past August I shipped to Amazon using LTL Amazon partnered carrier. The shipment never checked in. I have a signed BOL and proper invoice for this item. I opened a case in October to request reimbursement and Amazon replied that I would have to wait until the shipment is eligible for reconciliation. I replied to Amazon that that (like any experienced seller knows) that there will never be date set for reconciliation on this shipment since the shipment never checked into Amazon. I had the same back and forth with Amazon a few times since and today I received the following email email from Amazon
After our last communication with you on 12/23/2022, you appealed to us to consider evidence of delivery that you provided. In response to your appeal, we compared the information you sent to us with the pickup date, delivery date, and parcel counts stated on the delivery documents provided for this shipment. In addition, we searched our systems to confirm that the units described in your claim were not located elsewhere in our network. We found no record of these units being received at, or present in, any of our facilities.
Because your claim does not meet one or more of the eligibility requirements for replacement or reimbursement under the FBA lost and damaged inventory policy, you are not eligible to receive a replacement or reimbursement from Amazon for the units listed in your claim.
This concludes our investigation of this matter. Additional appeals related to this claim will not be considered. We appreciate your patience and understanding throughout this process.
Thank you for selling with Amazon,
Any ideas ???
110 replies
Seller_JRY8wSlbZcOB7
Maybe contact the trucking company and ask for proof of delivery
Seller_lQhbaQQfJoBeD
As I wrote in the original post l submitted the stamped and signed BOL to Amazon when I opened the case back in October
Seller_spBEmM4GC9jW1
Go the Amazon partnered carrier lost shipment route. Keep repeating Amazon Partnered Carrier Lost Shipment until you get someone to repeat it or similar back to you. They are saying they did not receive your inventory in order to lose it in the warehouse, so you have to point them to their carrier they hired to deliver it.
Beyond that there is Andy@amazon.com email then arbitration as outlined in the ASBSA.
Seller_KJJHX90Utzmcq
Such a waste of goods, time and energy. I would seek professional legal help to fight this. Hope you can figure it out.
Seller_oifYCQOJTuorj
Dont let Amazon take care of your inventory and business. This is a prime example, they do not care about you or your business. Sad that this is whats its come to, but they are just so big, your a blip on the radar at this point.
Seller_YWb9VXvMxIMut
Amazon Partnered Carrier does not mean they choose or pay the carrier. It simply means they’ve partnered (worked out a deal) with them to give you a good rate. You are responsible for shipping and paying said carrier. What you need to do is contact the carrier and tell them you want a POD (proof of delivery). They should send you a copy of a signed bill of lading with the signature of whoever signed for the shipment on the receiving end. If they don’t have that, then you need to open a trace with the carrier. If they give you a signed BOL, then you need to contact the Amazon warehouse you shipped to and speak to the receiving dept and optimally the person who signed the BOL and go from there.
Seller_TvaTXH61RRGLO
Your problem is the trucking company, not Amazon. You need to ask the trucking company the proof of delivery. If they can not provide this then you have to go by the insured amount for this shipment.
Seller_spBEmM4GC9jW1
Just keep opening the case and citing the policy.
“If an item you send to us as part of the Fulfillment by Amazon (FBA) service is lost or damaged at a facility or by a carrier operated by Amazon or on behalf of Amazon, we will replace that item with a new item of the same FNSKU or we will reimburse you for it.”
https://sellercentral.amazon.com/help/hub/reference/200213130
Seller_Xpktjspu2oF5C
I would not get too concerned about that, if you are doing $30k shipments you are losing at least that much per year. So just consider it a years worth of a-z claims
at one time. Nothing you can do about them.
Seller_m3l8fEb7sxpdR
Try this forum question and answer. It seems that this guy lost his shipment (or part of a shipment) in a similar manner and managed to get it resolved:
https://sellercentral.amazon.com/forums/t/massive-inbound-missing-shipment/1013445
I know nothing about FBA inbound shipments being lost.
Amazon will NOT reimburse me over 30k for missing goods!
This past August I shipped to Amazon using LTL Amazon partnered carrier. The shipment never checked in. I have a signed BOL and proper invoice for this item. I opened a case in October to request reimbursement and Amazon replied that I would have to wait until the shipment is eligible for reconciliation. I replied to Amazon that that (like any experienced seller knows) that there will never be date set for reconciliation on this shipment since the shipment never checked into Amazon. I had the same back and forth with Amazon a few times since and today I received the following email email from Amazon
After our last communication with you on 12/23/2022, you appealed to us to consider evidence of delivery that you provided. In response to your appeal, we compared the information you sent to us with the pickup date, delivery date, and parcel counts stated on the delivery documents provided for this shipment. In addition, we searched our systems to confirm that the units described in your claim were not located elsewhere in our network. We found no record of these units being received at, or present in, any of our facilities.
Because your claim does not meet one or more of the eligibility requirements for replacement or reimbursement under the FBA lost and damaged inventory policy, you are not eligible to receive a replacement or reimbursement from Amazon for the units listed in your claim.
This concludes our investigation of this matter. Additional appeals related to this claim will not be considered. We appreciate your patience and understanding throughout this process.
Thank you for selling with Amazon,
Any ideas ???
Amazon will NOT reimburse me over 30k for missing goods!
This past August I shipped to Amazon using LTL Amazon partnered carrier. The shipment never checked in. I have a signed BOL and proper invoice for this item. I opened a case in October to request reimbursement and Amazon replied that I would have to wait until the shipment is eligible for reconciliation. I replied to Amazon that that (like any experienced seller knows) that there will never be date set for reconciliation on this shipment since the shipment never checked into Amazon. I had the same back and forth with Amazon a few times since and today I received the following email email from Amazon
After our last communication with you on 12/23/2022, you appealed to us to consider evidence of delivery that you provided. In response to your appeal, we compared the information you sent to us with the pickup date, delivery date, and parcel counts stated on the delivery documents provided for this shipment. In addition, we searched our systems to confirm that the units described in your claim were not located elsewhere in our network. We found no record of these units being received at, or present in, any of our facilities.
Because your claim does not meet one or more of the eligibility requirements for replacement or reimbursement under the FBA lost and damaged inventory policy, you are not eligible to receive a replacement or reimbursement from Amazon for the units listed in your claim.
This concludes our investigation of this matter. Additional appeals related to this claim will not be considered. We appreciate your patience and understanding throughout this process.
Thank you for selling with Amazon,
Any ideas ???
110 replies
110 replies
Seller_JRY8wSlbZcOB7
Maybe contact the trucking company and ask for proof of delivery
Seller_lQhbaQQfJoBeD
As I wrote in the original post l submitted the stamped and signed BOL to Amazon when I opened the case back in October
Seller_spBEmM4GC9jW1
Go the Amazon partnered carrier lost shipment route. Keep repeating Amazon Partnered Carrier Lost Shipment until you get someone to repeat it or similar back to you. They are saying they did not receive your inventory in order to lose it in the warehouse, so you have to point them to their carrier they hired to deliver it.
Beyond that there is Andy@amazon.com email then arbitration as outlined in the ASBSA.
Seller_KJJHX90Utzmcq
Such a waste of goods, time and energy. I would seek professional legal help to fight this. Hope you can figure it out.
Seller_oifYCQOJTuorj
Dont let Amazon take care of your inventory and business. This is a prime example, they do not care about you or your business. Sad that this is whats its come to, but they are just so big, your a blip on the radar at this point.
Seller_YWb9VXvMxIMut
Amazon Partnered Carrier does not mean they choose or pay the carrier. It simply means they’ve partnered (worked out a deal) with them to give you a good rate. You are responsible for shipping and paying said carrier. What you need to do is contact the carrier and tell them you want a POD (proof of delivery). They should send you a copy of a signed bill of lading with the signature of whoever signed for the shipment on the receiving end. If they don’t have that, then you need to open a trace with the carrier. If they give you a signed BOL, then you need to contact the Amazon warehouse you shipped to and speak to the receiving dept and optimally the person who signed the BOL and go from there.
Seller_TvaTXH61RRGLO
Your problem is the trucking company, not Amazon. You need to ask the trucking company the proof of delivery. If they can not provide this then you have to go by the insured amount for this shipment.
Seller_spBEmM4GC9jW1
Just keep opening the case and citing the policy.
“If an item you send to us as part of the Fulfillment by Amazon (FBA) service is lost or damaged at a facility or by a carrier operated by Amazon or on behalf of Amazon, we will replace that item with a new item of the same FNSKU or we will reimburse you for it.”
https://sellercentral.amazon.com/help/hub/reference/200213130
Seller_Xpktjspu2oF5C
I would not get too concerned about that, if you are doing $30k shipments you are losing at least that much per year. So just consider it a years worth of a-z claims
at one time. Nothing you can do about them.
Seller_m3l8fEb7sxpdR
Try this forum question and answer. It seems that this guy lost his shipment (or part of a shipment) in a similar manner and managed to get it resolved:
https://sellercentral.amazon.com/forums/t/massive-inbound-missing-shipment/1013445
I know nothing about FBA inbound shipments being lost.
Seller_JRY8wSlbZcOB7
Maybe contact the trucking company and ask for proof of delivery
Seller_JRY8wSlbZcOB7
Maybe contact the trucking company and ask for proof of delivery
Seller_lQhbaQQfJoBeD
As I wrote in the original post l submitted the stamped and signed BOL to Amazon when I opened the case back in October
Seller_lQhbaQQfJoBeD
As I wrote in the original post l submitted the stamped and signed BOL to Amazon when I opened the case back in October
Seller_spBEmM4GC9jW1
Go the Amazon partnered carrier lost shipment route. Keep repeating Amazon Partnered Carrier Lost Shipment until you get someone to repeat it or similar back to you. They are saying they did not receive your inventory in order to lose it in the warehouse, so you have to point them to their carrier they hired to deliver it.
Beyond that there is Andy@amazon.com email then arbitration as outlined in the ASBSA.
Seller_spBEmM4GC9jW1
Go the Amazon partnered carrier lost shipment route. Keep repeating Amazon Partnered Carrier Lost Shipment until you get someone to repeat it or similar back to you. They are saying they did not receive your inventory in order to lose it in the warehouse, so you have to point them to their carrier they hired to deliver it.
Beyond that there is Andy@amazon.com email then arbitration as outlined in the ASBSA.
Seller_KJJHX90Utzmcq
Such a waste of goods, time and energy. I would seek professional legal help to fight this. Hope you can figure it out.
Seller_KJJHX90Utzmcq
Such a waste of goods, time and energy. I would seek professional legal help to fight this. Hope you can figure it out.
Seller_oifYCQOJTuorj
Dont let Amazon take care of your inventory and business. This is a prime example, they do not care about you or your business. Sad that this is whats its come to, but they are just so big, your a blip on the radar at this point.
Seller_oifYCQOJTuorj
Dont let Amazon take care of your inventory and business. This is a prime example, they do not care about you or your business. Sad that this is whats its come to, but they are just so big, your a blip on the radar at this point.
Seller_YWb9VXvMxIMut
Amazon Partnered Carrier does not mean they choose or pay the carrier. It simply means they’ve partnered (worked out a deal) with them to give you a good rate. You are responsible for shipping and paying said carrier. What you need to do is contact the carrier and tell them you want a POD (proof of delivery). They should send you a copy of a signed bill of lading with the signature of whoever signed for the shipment on the receiving end. If they don’t have that, then you need to open a trace with the carrier. If they give you a signed BOL, then you need to contact the Amazon warehouse you shipped to and speak to the receiving dept and optimally the person who signed the BOL and go from there.
Seller_YWb9VXvMxIMut
Amazon Partnered Carrier does not mean they choose or pay the carrier. It simply means they’ve partnered (worked out a deal) with them to give you a good rate. You are responsible for shipping and paying said carrier. What you need to do is contact the carrier and tell them you want a POD (proof of delivery). They should send you a copy of a signed bill of lading with the signature of whoever signed for the shipment on the receiving end. If they don’t have that, then you need to open a trace with the carrier. If they give you a signed BOL, then you need to contact the Amazon warehouse you shipped to and speak to the receiving dept and optimally the person who signed the BOL and go from there.
Seller_TvaTXH61RRGLO
Your problem is the trucking company, not Amazon. You need to ask the trucking company the proof of delivery. If they can not provide this then you have to go by the insured amount for this shipment.
Seller_TvaTXH61RRGLO
Your problem is the trucking company, not Amazon. You need to ask the trucking company the proof of delivery. If they can not provide this then you have to go by the insured amount for this shipment.
Seller_spBEmM4GC9jW1
Just keep opening the case and citing the policy.
“If an item you send to us as part of the Fulfillment by Amazon (FBA) service is lost or damaged at a facility or by a carrier operated by Amazon or on behalf of Amazon, we will replace that item with a new item of the same FNSKU or we will reimburse you for it.”
https://sellercentral.amazon.com/help/hub/reference/200213130
Seller_spBEmM4GC9jW1
Just keep opening the case and citing the policy.
“If an item you send to us as part of the Fulfillment by Amazon (FBA) service is lost or damaged at a facility or by a carrier operated by Amazon or on behalf of Amazon, we will replace that item with a new item of the same FNSKU or we will reimburse you for it.”
https://sellercentral.amazon.com/help/hub/reference/200213130
Seller_Xpktjspu2oF5C
I would not get too concerned about that, if you are doing $30k shipments you are losing at least that much per year. So just consider it a years worth of a-z claims
at one time. Nothing you can do about them.
Seller_Xpktjspu2oF5C
I would not get too concerned about that, if you are doing $30k shipments you are losing at least that much per year. So just consider it a years worth of a-z claims
at one time. Nothing you can do about them.
Seller_m3l8fEb7sxpdR
Try this forum question and answer. It seems that this guy lost his shipment (or part of a shipment) in a similar manner and managed to get it resolved:
https://sellercentral.amazon.com/forums/t/massive-inbound-missing-shipment/1013445
I know nothing about FBA inbound shipments being lost.
Seller_m3l8fEb7sxpdR
Try this forum question and answer. It seems that this guy lost his shipment (or part of a shipment) in a similar manner and managed to get it resolved:
https://sellercentral.amazon.com/forums/t/massive-inbound-missing-shipment/1013445
I know nothing about FBA inbound shipments being lost.
