Can someone please help us here?! My partner and I have been selling on Amazon since 2013 with outstanding metrics. Our average net sales are over $1 million/month and we are by no means new or small sellers.
We started shipping a lot more than usual Merchant Fulfilled orders because of the situation with FBA, so the system flagged our account for a “velocity review” and they are now holding all of our funds — over $4.2 million dollars. We’ve sent Amazon multiple emails to multiple departments, pleading for help, including a spreadsheet of 200k+ orders with the associated tracking, all delivered on time with no issues.
They are refusing to disburse my funds while encouraging me to continue to sell and ship all of our orders on time. We cannot stay in business with all of our funds tied up suddenly and having to front everything. I sent emails to every department that I know of and have not had any success at all.
Why would Amazon, in the middle of a pandemic squeeze a business such as ours so hard that we cannot get ANY of our funds for goods sold or to pay our people. I understand risk mitigation, but this is over the top. Please mods, help us!