Additional return shipping options for seller-fulfilled returns
As part of a short-term experiment to understand buyer behavior, from September 5, 2022, through October 2, 2022, buyers will be provided with the option to select USPS or UPS (new) when they send their seller-fulfilled returns.
Only items returned through Amazon’s Prepaid Return Label program and below 15 oz in weight and 130 inches in girth will be eligible.
Providing buyers with multiple shipping options will give buyers the convenience to drop off their return at the nearest UPS store, and encourage them to buy more from sellers.
Corresponding USPS and UPS shipping rates will apply. This can impact the label cost for sellers and you can claim a refund for the difference between the UPS and USPS shipping costs.
For more information, go to Shipping costs for seller fulfilled returns.
158 replies
Seller_Yvu9QfhV55nVu
Not fully thought idea.
This new option does not take into account the following:
UPS Additional Handling Surcharge: At minimum, an additional Handling Surcharge of $15.31 may be applied to UPS return packages if:
- The outer shipping container is not fully encased in, or made of corrugated cardboard
- Shipping charges…what about additional fees for residential addresses?
- Why is the seller responsible for the quality of the package the buyer uses ?
- From experience…we use small mailers, and sometimes we receive the return item in large boxes…why should the seller pay for it ?
- Shipping by UPS may cost more than the value of the product !!
- Is there a hidden agenda to promote refunds without returns ?
Seller_wPxPtw5ci8IUo
“This can impact the label cost for sellers and you can claim a refund for the difference between the UPS and USPS shipping costs.”
How do I claim the difference? How would I know what the difference is?
Seller_ulnLoH3JvVOgW
And if a Buyer returns an item in an oversized UPS box where the difference in shipping exceeds the value of our $12.99 product, how are we to recover that cost?
Seller_VjP5qAIMIAt5Q
I see a lot of issues with this just at the get go. Packaging requirements are very different between carriers. Sellers evaluate ship cost per their product specs and ship best method, best price, in proper carrier packaging. Some envelopes we use that meet USPS first class guidelines may not even be acceptable in UPS and vice versa, and could cost over 4 times as much. I see Hot Mess and mass confusion.
Seller_VjP5qAIMIAt5Q
Like a USPS post office or mailbox is not just as convenient to folks as a UPS drop off location? Like the mailbox at their house or work? If they can get to a UPS location, they can get to a postal drop off just as easily.
Seller_FEAZ5IyS4d7xP
If USPS can deliver, then USPS can pickup. They do not need to go to a post office. Same is true with UPS.
The cost of shipping, including returns, should belong to the buyer, not the seller.
Seller_mm2969iGbpmeW
If Amazon knows this will be the case, why isn’t it automated? Charge us the USPS rate for every return where we are actually responsible, and work out the internal accounting, Amazon.
This will greatly increase the number of cases opened with Seller Support. While Seller Support has recently starting improving (some things take less than 12 posts, and Seller Support is starting to read the cases), is Amazon training Seller Support to handle all these excess cases effectively and efficiently?
Come to think of it, when a return is buyer faulted, why do we have to initially cover shipping and then have to file a case to get the money back? Buyer faulted is based on the reason for return, which Amazon knows in advance. If a buyer gave a false reason so the return is initially seller faulted, we can file cases just for those.
As sellers, we would rather reduce the caseload on Seller Support so that they can focus on actually solving real unforeseen issues. It would also free up their time for training on how to solve cases more effectively and efficiently. Amazon needs to automate the appropriate things and de-bot many issues that really can’t be accurately handled by a bot. Please learn the difference!
Seller_cu1Lr54OxusWw
@Amazon_News
So recap.
-
This is only for items weighing <15 oz and 130 inches girth.
-
We can claim a refund for the difference between the UPS and USPS shipping costs.
- BUT no link is given to do so
-
We have no idea what the UPS cost will be, but I assume you have a rate already (?)
- PLUS there’s the possible “additional Handling Surcharge of $15.31” that @Rocinante points out
Not sure how great this is for sellers, bu tas always it’s all about the buyers. And seriously? "
This has to be so negligible that I feel like Amazon thinks we’re stupid by just implying this will be good for us.
Seller_iCLH2oe0XV5uU
My concerns remain the same. My customers are being sent refunds before the item is in my hands. I have had returns where the customer kept several items but still received a full refund and have also received several damaged items. And even when the customer admits that they ordered the item by mistake, the seller is stuck paying for the return shipping. The appeals process is too time consuming. It’s as if Amazon designed it to exhaust the seller in hopes that he or she will give up and accept the loss. I rarely end up recouping my money when a customer returns a damaged item. The most I get from Amazon is a restocking fee.
Seller_YvjXalZPqcD8W
So since it’s some kind of experiment, why doesn’t Amazon experiment WITH THEIR MONEY and not mine! If I ship an item USPS and the buyer wants to ship it back UPS, then Amazon can PICK UP THE DIFFERENCE!! I feel a stress headache coming on. 
Additional return shipping options for seller-fulfilled returns
As part of a short-term experiment to understand buyer behavior, from September 5, 2022, through October 2, 2022, buyers will be provided with the option to select USPS or UPS (new) when they send their seller-fulfilled returns.
Only items returned through Amazon’s Prepaid Return Label program and below 15 oz in weight and 130 inches in girth will be eligible.
Providing buyers with multiple shipping options will give buyers the convenience to drop off their return at the nearest UPS store, and encourage them to buy more from sellers.
Corresponding USPS and UPS shipping rates will apply. This can impact the label cost for sellers and you can claim a refund for the difference between the UPS and USPS shipping costs.
For more information, go to Shipping costs for seller fulfilled returns.
Additional return shipping options for seller-fulfilled returns
As part of a short-term experiment to understand buyer behavior, from September 5, 2022, through October 2, 2022, buyers will be provided with the option to select USPS or UPS (new) when they send their seller-fulfilled returns.
Only items returned through Amazon’s Prepaid Return Label program and below 15 oz in weight and 130 inches in girth will be eligible.
Providing buyers with multiple shipping options will give buyers the convenience to drop off their return at the nearest UPS store, and encourage them to buy more from sellers.
Corresponding USPS and UPS shipping rates will apply. This can impact the label cost for sellers and you can claim a refund for the difference between the UPS and USPS shipping costs.
For more information, go to Shipping costs for seller fulfilled returns.
158 replies
158 replies
Seller_Yvu9QfhV55nVu
Not fully thought idea.
This new option does not take into account the following:
UPS Additional Handling Surcharge: At minimum, an additional Handling Surcharge of $15.31 may be applied to UPS return packages if:
- The outer shipping container is not fully encased in, or made of corrugated cardboard
- Shipping charges…what about additional fees for residential addresses?
- Why is the seller responsible for the quality of the package the buyer uses ?
- From experience…we use small mailers, and sometimes we receive the return item in large boxes…why should the seller pay for it ?
- Shipping by UPS may cost more than the value of the product !!
- Is there a hidden agenda to promote refunds without returns ?
Seller_wPxPtw5ci8IUo
“This can impact the label cost for sellers and you can claim a refund for the difference between the UPS and USPS shipping costs.”
How do I claim the difference? How would I know what the difference is?
Seller_ulnLoH3JvVOgW
And if a Buyer returns an item in an oversized UPS box where the difference in shipping exceeds the value of our $12.99 product, how are we to recover that cost?
Seller_VjP5qAIMIAt5Q
I see a lot of issues with this just at the get go. Packaging requirements are very different between carriers. Sellers evaluate ship cost per their product specs and ship best method, best price, in proper carrier packaging. Some envelopes we use that meet USPS first class guidelines may not even be acceptable in UPS and vice versa, and could cost over 4 times as much. I see Hot Mess and mass confusion.
Seller_VjP5qAIMIAt5Q
Like a USPS post office or mailbox is not just as convenient to folks as a UPS drop off location? Like the mailbox at their house or work? If they can get to a UPS location, they can get to a postal drop off just as easily.
Seller_FEAZ5IyS4d7xP
If USPS can deliver, then USPS can pickup. They do not need to go to a post office. Same is true with UPS.
The cost of shipping, including returns, should belong to the buyer, not the seller.
Seller_mm2969iGbpmeW
If Amazon knows this will be the case, why isn’t it automated? Charge us the USPS rate for every return where we are actually responsible, and work out the internal accounting, Amazon.
This will greatly increase the number of cases opened with Seller Support. While Seller Support has recently starting improving (some things take less than 12 posts, and Seller Support is starting to read the cases), is Amazon training Seller Support to handle all these excess cases effectively and efficiently?
Come to think of it, when a return is buyer faulted, why do we have to initially cover shipping and then have to file a case to get the money back? Buyer faulted is based on the reason for return, which Amazon knows in advance. If a buyer gave a false reason so the return is initially seller faulted, we can file cases just for those.
As sellers, we would rather reduce the caseload on Seller Support so that they can focus on actually solving real unforeseen issues. It would also free up their time for training on how to solve cases more effectively and efficiently. Amazon needs to automate the appropriate things and de-bot many issues that really can’t be accurately handled by a bot. Please learn the difference!
Seller_cu1Lr54OxusWw
@Amazon_News
So recap.
-
This is only for items weighing <15 oz and 130 inches girth.
-
We can claim a refund for the difference between the UPS and USPS shipping costs.
- BUT no link is given to do so
-
We have no idea what the UPS cost will be, but I assume you have a rate already (?)
- PLUS there’s the possible “additional Handling Surcharge of $15.31” that @Rocinante points out
Not sure how great this is for sellers, bu tas always it’s all about the buyers. And seriously? "
This has to be so negligible that I feel like Amazon thinks we’re stupid by just implying this will be good for us.
Seller_iCLH2oe0XV5uU
My concerns remain the same. My customers are being sent refunds before the item is in my hands. I have had returns where the customer kept several items but still received a full refund and have also received several damaged items. And even when the customer admits that they ordered the item by mistake, the seller is stuck paying for the return shipping. The appeals process is too time consuming. It’s as if Amazon designed it to exhaust the seller in hopes that he or she will give up and accept the loss. I rarely end up recouping my money when a customer returns a damaged item. The most I get from Amazon is a restocking fee.
Seller_YvjXalZPqcD8W
So since it’s some kind of experiment, why doesn’t Amazon experiment WITH THEIR MONEY and not mine! If I ship an item USPS and the buyer wants to ship it back UPS, then Amazon can PICK UP THE DIFFERENCE!! I feel a stress headache coming on.
Seller_Yvu9QfhV55nVu
Not fully thought idea.
This new option does not take into account the following:
UPS Additional Handling Surcharge: At minimum, an additional Handling Surcharge of $15.31 may be applied to UPS return packages if:
- The outer shipping container is not fully encased in, or made of corrugated cardboard
- Shipping charges…what about additional fees for residential addresses?
- Why is the seller responsible for the quality of the package the buyer uses ?
- From experience…we use small mailers, and sometimes we receive the return item in large boxes…why should the seller pay for it ?
- Shipping by UPS may cost more than the value of the product !!
- Is there a hidden agenda to promote refunds without returns ?
Seller_Yvu9QfhV55nVu
Not fully thought idea.
This new option does not take into account the following:
UPS Additional Handling Surcharge: At minimum, an additional Handling Surcharge of $15.31 may be applied to UPS return packages if:
- The outer shipping container is not fully encased in, or made of corrugated cardboard
- Shipping charges…what about additional fees for residential addresses?
- Why is the seller responsible for the quality of the package the buyer uses ?
- From experience…we use small mailers, and sometimes we receive the return item in large boxes…why should the seller pay for it ?
- Shipping by UPS may cost more than the value of the product !!
- Is there a hidden agenda to promote refunds without returns ?
Seller_wPxPtw5ci8IUo
“This can impact the label cost for sellers and you can claim a refund for the difference between the UPS and USPS shipping costs.”
How do I claim the difference? How would I know what the difference is?
Seller_wPxPtw5ci8IUo
“This can impact the label cost for sellers and you can claim a refund for the difference between the UPS and USPS shipping costs.”
How do I claim the difference? How would I know what the difference is?
Seller_ulnLoH3JvVOgW
And if a Buyer returns an item in an oversized UPS box where the difference in shipping exceeds the value of our $12.99 product, how are we to recover that cost?
Seller_ulnLoH3JvVOgW
And if a Buyer returns an item in an oversized UPS box where the difference in shipping exceeds the value of our $12.99 product, how are we to recover that cost?
Seller_VjP5qAIMIAt5Q
I see a lot of issues with this just at the get go. Packaging requirements are very different between carriers. Sellers evaluate ship cost per their product specs and ship best method, best price, in proper carrier packaging. Some envelopes we use that meet USPS first class guidelines may not even be acceptable in UPS and vice versa, and could cost over 4 times as much. I see Hot Mess and mass confusion.
Seller_VjP5qAIMIAt5Q
I see a lot of issues with this just at the get go. Packaging requirements are very different between carriers. Sellers evaluate ship cost per their product specs and ship best method, best price, in proper carrier packaging. Some envelopes we use that meet USPS first class guidelines may not even be acceptable in UPS and vice versa, and could cost over 4 times as much. I see Hot Mess and mass confusion.
Seller_VjP5qAIMIAt5Q
Like a USPS post office or mailbox is not just as convenient to folks as a UPS drop off location? Like the mailbox at their house or work? If they can get to a UPS location, they can get to a postal drop off just as easily.
Seller_VjP5qAIMIAt5Q
Like a USPS post office or mailbox is not just as convenient to folks as a UPS drop off location? Like the mailbox at their house or work? If they can get to a UPS location, they can get to a postal drop off just as easily.
Seller_FEAZ5IyS4d7xP
If USPS can deliver, then USPS can pickup. They do not need to go to a post office. Same is true with UPS.
The cost of shipping, including returns, should belong to the buyer, not the seller.
Seller_FEAZ5IyS4d7xP
If USPS can deliver, then USPS can pickup. They do not need to go to a post office. Same is true with UPS.
The cost of shipping, including returns, should belong to the buyer, not the seller.
Seller_mm2969iGbpmeW
If Amazon knows this will be the case, why isn’t it automated? Charge us the USPS rate for every return where we are actually responsible, and work out the internal accounting, Amazon.
This will greatly increase the number of cases opened with Seller Support. While Seller Support has recently starting improving (some things take less than 12 posts, and Seller Support is starting to read the cases), is Amazon training Seller Support to handle all these excess cases effectively and efficiently?
Come to think of it, when a return is buyer faulted, why do we have to initially cover shipping and then have to file a case to get the money back? Buyer faulted is based on the reason for return, which Amazon knows in advance. If a buyer gave a false reason so the return is initially seller faulted, we can file cases just for those.
As sellers, we would rather reduce the caseload on Seller Support so that they can focus on actually solving real unforeseen issues. It would also free up their time for training on how to solve cases more effectively and efficiently. Amazon needs to automate the appropriate things and de-bot many issues that really can’t be accurately handled by a bot. Please learn the difference!
Seller_mm2969iGbpmeW
If Amazon knows this will be the case, why isn’t it automated? Charge us the USPS rate for every return where we are actually responsible, and work out the internal accounting, Amazon.
This will greatly increase the number of cases opened with Seller Support. While Seller Support has recently starting improving (some things take less than 12 posts, and Seller Support is starting to read the cases), is Amazon training Seller Support to handle all these excess cases effectively and efficiently?
Come to think of it, when a return is buyer faulted, why do we have to initially cover shipping and then have to file a case to get the money back? Buyer faulted is based on the reason for return, which Amazon knows in advance. If a buyer gave a false reason so the return is initially seller faulted, we can file cases just for those.
As sellers, we would rather reduce the caseload on Seller Support so that they can focus on actually solving real unforeseen issues. It would also free up their time for training on how to solve cases more effectively and efficiently. Amazon needs to automate the appropriate things and de-bot many issues that really can’t be accurately handled by a bot. Please learn the difference!
Seller_cu1Lr54OxusWw
@Amazon_News
So recap.
-
This is only for items weighing <15 oz and 130 inches girth.
-
We can claim a refund for the difference between the UPS and USPS shipping costs.
- BUT no link is given to do so
-
We have no idea what the UPS cost will be, but I assume you have a rate already (?)
- PLUS there’s the possible “additional Handling Surcharge of $15.31” that @Rocinante points out
Not sure how great this is for sellers, bu tas always it’s all about the buyers. And seriously? "
This has to be so negligible that I feel like Amazon thinks we’re stupid by just implying this will be good for us.
Seller_cu1Lr54OxusWw
@Amazon_News
So recap.
-
This is only for items weighing <15 oz and 130 inches girth.
-
We can claim a refund for the difference between the UPS and USPS shipping costs.
- BUT no link is given to do so
-
We have no idea what the UPS cost will be, but I assume you have a rate already (?)
- PLUS there’s the possible “additional Handling Surcharge of $15.31” that @Rocinante points out
Not sure how great this is for sellers, bu tas always it’s all about the buyers. And seriously? "
This has to be so negligible that I feel like Amazon thinks we’re stupid by just implying this will be good for us.
Seller_iCLH2oe0XV5uU
My concerns remain the same. My customers are being sent refunds before the item is in my hands. I have had returns where the customer kept several items but still received a full refund and have also received several damaged items. And even when the customer admits that they ordered the item by mistake, the seller is stuck paying for the return shipping. The appeals process is too time consuming. It’s as if Amazon designed it to exhaust the seller in hopes that he or she will give up and accept the loss. I rarely end up recouping my money when a customer returns a damaged item. The most I get from Amazon is a restocking fee.
Seller_iCLH2oe0XV5uU
My concerns remain the same. My customers are being sent refunds before the item is in my hands. I have had returns where the customer kept several items but still received a full refund and have also received several damaged items. And even when the customer admits that they ordered the item by mistake, the seller is stuck paying for the return shipping. The appeals process is too time consuming. It’s as if Amazon designed it to exhaust the seller in hopes that he or she will give up and accept the loss. I rarely end up recouping my money when a customer returns a damaged item. The most I get from Amazon is a restocking fee.
Seller_YvjXalZPqcD8W
So since it’s some kind of experiment, why doesn’t Amazon experiment WITH THEIR MONEY and not mine! If I ship an item USPS and the buyer wants to ship it back UPS, then Amazon can PICK UP THE DIFFERENCE!! I feel a stress headache coming on.
Seller_YvjXalZPqcD8W
So since it’s some kind of experiment, why doesn’t Amazon experiment WITH THEIR MONEY and not mine! If I ship an item USPS and the buyer wants to ship it back UPS, then Amazon can PICK UP THE DIFFERENCE!! I feel a stress headache coming on.
