Account Health support expands on-demand service to 100% of professional sellers in 2022
In 2021, for a portion of sellers, we launched a new Call me now support feature on the Account Health page to speak to one of our Account Health specialists on demand, 7 days a week. In 2022, we will extend this coverage to 100% of professional sellers to further expand the access to our on-demand access to the Account Health support team.
Call me now improves on the preventative support we already provide, and gives you the ability to proactively contact our team to answer your questions and help you resolve your account health issues in the most urgent situations. The dedicated Account Health support team is trained to answer your questions on the policies and performance metrics on your Account Health page.
We look forward to providing all sellers this on-demand capability in 2022.
113 replies
Seller_jZWpyInw8RkYT
Should all current Sellers on the Pro plan see this feature now?
Seller_U1bVU0L1aopg5
Why only professional accounts o only we are sellers the individual too we need help to grow up and be a professional is not fair for us we always need to wait 24hrs to receive answers
Seller_B9cQnbg2oZzCm
Will this team be able to better bridge communication between the notoriously horrendous and unreachable seller policy performance team in 2022? Please say yes! (Fingers Crossed)
Seller_nleFFgyoy7SXR
Unfortunately, this only applies to regular Amazon metric not PRIME metrics. What I’d really like, is to be able to speak with a PRIME representative. Completing the POA when there is no need just to communicate isn’t very efficient.
Seller_LwUhSN3kUAXlg
My one experience with this feature on the .com site consisted of support slowly reading documentation to me in their non-native language.
We were contacted directly by this department on the .ca side, and the information they gave us was inaccurate (and the violations were all because the BIL tool that they abandoned does not work as advertised).
How about instead of more access to carppier support, we get something that provides more support than a wet tissue? Or, adapting the account health metrics to more accurately reflect seller quality? Or providing a REASONABLE path to resolve spurious compliance/IP cases in the first place (no, Amazon, we are not infringing on our own product, and, yes, Amazon, we are allowed to mention the designer’s name in the description even if it matches a brand name, just like I can reference the Amazon River, without generating an infringement)?
Seller_RLzvwbcwCwG3P
I tried the “call me” function and it said connected but my phone never rang. GG Amazon.
Seller_uJo8XNzWYLBfo
Amazon Phone Reps reply to every problem, "We do not handle that in our department. I will have to send this information to a department that handles it.
Me: Can you just transfer me to that department.
Amazon Rep: That department does not have phone support but they will respond via email.
Amazon Rep Email Response: An auto reply that does ZERO to fix the problem. Than closes the case so you can not reply.
Rinse and Repeat.
Seller_tGfMnoKCaqTnA
Great, they made the venting hotline more accessible. We now have an express way to have someone call us who has NO tools at their disposal to solve account health issues.
This topic should be pinned, the forum would have a field day with this.
Seller_3cuB6KKApoOhJ
I waited til I was selling over 40 a month to change over to a pro plan, which took about a year, with no advertising budget on a new product. That was 7 years ago, and now sell over 40 a week.
But… I pay the $40 a month, and when I need support as @theinfamouslurke , the same thing happened. They said they were calling (with the correct #) but the phone doesn’t ring. So don’t feel bad, at least you aren’t giving them the money. We are and getting nothing.
Just because they say it (or send a news letter), doesn’t make it real.
Seller_eJ6oZ0suC66Hr
This is nice and all, but will this support ever be able to provide any actual assistance? The only help they have ever been able to give us is how to craft an appeal which we already know. They still have no contact or sway with the Seller Performance team who are the ones that are actually responsible for managing Account Health issues.
Account Health support expands on-demand service to 100% of professional sellers in 2022
In 2021, for a portion of sellers, we launched a new Call me now support feature on the Account Health page to speak to one of our Account Health specialists on demand, 7 days a week. In 2022, we will extend this coverage to 100% of professional sellers to further expand the access to our on-demand access to the Account Health support team.
Call me now improves on the preventative support we already provide, and gives you the ability to proactively contact our team to answer your questions and help you resolve your account health issues in the most urgent situations. The dedicated Account Health support team is trained to answer your questions on the policies and performance metrics on your Account Health page.
We look forward to providing all sellers this on-demand capability in 2022.
Account Health support expands on-demand service to 100% of professional sellers in 2022
In 2021, for a portion of sellers, we launched a new Call me now support feature on the Account Health page to speak to one of our Account Health specialists on demand, 7 days a week. In 2022, we will extend this coverage to 100% of professional sellers to further expand the access to our on-demand access to the Account Health support team.
Call me now improves on the preventative support we already provide, and gives you the ability to proactively contact our team to answer your questions and help you resolve your account health issues in the most urgent situations. The dedicated Account Health support team is trained to answer your questions on the policies and performance metrics on your Account Health page.
We look forward to providing all sellers this on-demand capability in 2022.
113 replies
113 replies
Seller_jZWpyInw8RkYT
Should all current Sellers on the Pro plan see this feature now?
Seller_U1bVU0L1aopg5
Why only professional accounts o only we are sellers the individual too we need help to grow up and be a professional is not fair for us we always need to wait 24hrs to receive answers
Seller_B9cQnbg2oZzCm
Will this team be able to better bridge communication between the notoriously horrendous and unreachable seller policy performance team in 2022? Please say yes! (Fingers Crossed)
Seller_nleFFgyoy7SXR
Unfortunately, this only applies to regular Amazon metric not PRIME metrics. What I’d really like, is to be able to speak with a PRIME representative. Completing the POA when there is no need just to communicate isn’t very efficient.
Seller_LwUhSN3kUAXlg
My one experience with this feature on the .com site consisted of support slowly reading documentation to me in their non-native language.
We were contacted directly by this department on the .ca side, and the information they gave us was inaccurate (and the violations were all because the BIL tool that they abandoned does not work as advertised).
How about instead of more access to carppier support, we get something that provides more support than a wet tissue? Or, adapting the account health metrics to more accurately reflect seller quality? Or providing a REASONABLE path to resolve spurious compliance/IP cases in the first place (no, Amazon, we are not infringing on our own product, and, yes, Amazon, we are allowed to mention the designer’s name in the description even if it matches a brand name, just like I can reference the Amazon River, without generating an infringement)?
Seller_RLzvwbcwCwG3P
I tried the “call me” function and it said connected but my phone never rang. GG Amazon.
Seller_uJo8XNzWYLBfo
Amazon Phone Reps reply to every problem, "We do not handle that in our department. I will have to send this information to a department that handles it.
Me: Can you just transfer me to that department.
Amazon Rep: That department does not have phone support but they will respond via email.
Amazon Rep Email Response: An auto reply that does ZERO to fix the problem. Than closes the case so you can not reply.
Rinse and Repeat.
Seller_tGfMnoKCaqTnA
Great, they made the venting hotline more accessible. We now have an express way to have someone call us who has NO tools at their disposal to solve account health issues.
This topic should be pinned, the forum would have a field day with this.
Seller_3cuB6KKApoOhJ
I waited til I was selling over 40 a month to change over to a pro plan, which took about a year, with no advertising budget on a new product. That was 7 years ago, and now sell over 40 a week.
But… I pay the $40 a month, and when I need support as @theinfamouslurke , the same thing happened. They said they were calling (with the correct #) but the phone doesn’t ring. So don’t feel bad, at least you aren’t giving them the money. We are and getting nothing.
Just because they say it (or send a news letter), doesn’t make it real.
Seller_eJ6oZ0suC66Hr
This is nice and all, but will this support ever be able to provide any actual assistance? The only help they have ever been able to give us is how to craft an appeal which we already know. They still have no contact or sway with the Seller Performance team who are the ones that are actually responsible for managing Account Health issues.
Seller_jZWpyInw8RkYT
Should all current Sellers on the Pro plan see this feature now?
Seller_jZWpyInw8RkYT
Should all current Sellers on the Pro plan see this feature now?
Seller_U1bVU0L1aopg5
Why only professional accounts o only we are sellers the individual too we need help to grow up and be a professional is not fair for us we always need to wait 24hrs to receive answers
Seller_U1bVU0L1aopg5
Why only professional accounts o only we are sellers the individual too we need help to grow up and be a professional is not fair for us we always need to wait 24hrs to receive answers
Seller_B9cQnbg2oZzCm
Will this team be able to better bridge communication between the notoriously horrendous and unreachable seller policy performance team in 2022? Please say yes! (Fingers Crossed)
Seller_B9cQnbg2oZzCm
Will this team be able to better bridge communication between the notoriously horrendous and unreachable seller policy performance team in 2022? Please say yes! (Fingers Crossed)
Seller_nleFFgyoy7SXR
Unfortunately, this only applies to regular Amazon metric not PRIME metrics. What I’d really like, is to be able to speak with a PRIME representative. Completing the POA when there is no need just to communicate isn’t very efficient.
Seller_nleFFgyoy7SXR
Unfortunately, this only applies to regular Amazon metric not PRIME metrics. What I’d really like, is to be able to speak with a PRIME representative. Completing the POA when there is no need just to communicate isn’t very efficient.
Seller_LwUhSN3kUAXlg
My one experience with this feature on the .com site consisted of support slowly reading documentation to me in their non-native language.
We were contacted directly by this department on the .ca side, and the information they gave us was inaccurate (and the violations were all because the BIL tool that they abandoned does not work as advertised).
How about instead of more access to carppier support, we get something that provides more support than a wet tissue? Or, adapting the account health metrics to more accurately reflect seller quality? Or providing a REASONABLE path to resolve spurious compliance/IP cases in the first place (no, Amazon, we are not infringing on our own product, and, yes, Amazon, we are allowed to mention the designer’s name in the description even if it matches a brand name, just like I can reference the Amazon River, without generating an infringement)?
Seller_LwUhSN3kUAXlg
My one experience with this feature on the .com site consisted of support slowly reading documentation to me in their non-native language.
We were contacted directly by this department on the .ca side, and the information they gave us was inaccurate (and the violations were all because the BIL tool that they abandoned does not work as advertised).
How about instead of more access to carppier support, we get something that provides more support than a wet tissue? Or, adapting the account health metrics to more accurately reflect seller quality? Or providing a REASONABLE path to resolve spurious compliance/IP cases in the first place (no, Amazon, we are not infringing on our own product, and, yes, Amazon, we are allowed to mention the designer’s name in the description even if it matches a brand name, just like I can reference the Amazon River, without generating an infringement)?
Seller_RLzvwbcwCwG3P
I tried the “call me” function and it said connected but my phone never rang. GG Amazon.
Seller_RLzvwbcwCwG3P
I tried the “call me” function and it said connected but my phone never rang. GG Amazon.
Seller_uJo8XNzWYLBfo
Amazon Phone Reps reply to every problem, "We do not handle that in our department. I will have to send this information to a department that handles it.
Me: Can you just transfer me to that department.
Amazon Rep: That department does not have phone support but they will respond via email.
Amazon Rep Email Response: An auto reply that does ZERO to fix the problem. Than closes the case so you can not reply.
Rinse and Repeat.
Seller_uJo8XNzWYLBfo
Amazon Phone Reps reply to every problem, "We do not handle that in our department. I will have to send this information to a department that handles it.
Me: Can you just transfer me to that department.
Amazon Rep: That department does not have phone support but they will respond via email.
Amazon Rep Email Response: An auto reply that does ZERO to fix the problem. Than closes the case so you can not reply.
Rinse and Repeat.
Seller_tGfMnoKCaqTnA
Great, they made the venting hotline more accessible. We now have an express way to have someone call us who has NO tools at their disposal to solve account health issues.
This topic should be pinned, the forum would have a field day with this.
Seller_tGfMnoKCaqTnA
Great, they made the venting hotline more accessible. We now have an express way to have someone call us who has NO tools at their disposal to solve account health issues.
This topic should be pinned, the forum would have a field day with this.
Seller_3cuB6KKApoOhJ
I waited til I was selling over 40 a month to change over to a pro plan, which took about a year, with no advertising budget on a new product. That was 7 years ago, and now sell over 40 a week.
But… I pay the $40 a month, and when I need support as @theinfamouslurke , the same thing happened. They said they were calling (with the correct #) but the phone doesn’t ring. So don’t feel bad, at least you aren’t giving them the money. We are and getting nothing.
Just because they say it (or send a news letter), doesn’t make it real.
Seller_3cuB6KKApoOhJ
I waited til I was selling over 40 a month to change over to a pro plan, which took about a year, with no advertising budget on a new product. That was 7 years ago, and now sell over 40 a week.
But… I pay the $40 a month, and when I need support as @theinfamouslurke , the same thing happened. They said they were calling (with the correct #) but the phone doesn’t ring. So don’t feel bad, at least you aren’t giving them the money. We are and getting nothing.
Just because they say it (or send a news letter), doesn’t make it real.
Seller_eJ6oZ0suC66Hr
This is nice and all, but will this support ever be able to provide any actual assistance? The only help they have ever been able to give us is how to craft an appeal which we already know. They still have no contact or sway with the Seller Performance team who are the ones that are actually responsible for managing Account Health issues.
Seller_eJ6oZ0suC66Hr
This is nice and all, but will this support ever be able to provide any actual assistance? The only help they have ever been able to give us is how to craft an appeal which we already know. They still have no contact or sway with the Seller Performance team who are the ones that are actually responsible for managing Account Health issues.
