Account deactivated
Hello, I was selling some home and medical products and was granted permission to sell in the US market months ago. Then yesterday I applied to sell in the Canadian and submitted the invoice and images of the products, as requested.
I then received this email that my account was deactivated. All documents I submitted are original. Any idea of how can I prove that?
I received the email from the Canada site, but it seems if has affected the Mexican and US account as well:
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.
Why is this happening?
You have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to address concerns about your account. All requested documents must be authentic and unaltered.
How do I reactivate my account?
To reactivate your selling account, please send us one of the following:
– An explanation that justifies why you provided documentation which appears to be forged or manipulated; or
– Evidence that demonstrates that the documents you provided are not forged or manipulated
You can only send .pdf, .jpg, .png, or .gif files.
How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central
Thank you very much
Account deactivated
Hello, I was selling some home and medical products and was granted permission to sell in the US market months ago. Then yesterday I applied to sell in the Canadian and submitted the invoice and images of the products, as requested.
I then received this email that my account was deactivated. All documents I submitted are original. Any idea of how can I prove that?
I received the email from the Canada site, but it seems if has affected the Mexican and US account as well:
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.
Why is this happening?
You have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to address concerns about your account. All requested documents must be authentic and unaltered.
How do I reactivate my account?
To reactivate your selling account, please send us one of the following:
– An explanation that justifies why you provided documentation which appears to be forged or manipulated; or
– Evidence that demonstrates that the documents you provided are not forged or manipulated
You can only send .pdf, .jpg, .png, or .gif files.
How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central
Thank you very much
1 reply
Seller_mTNvCyflCxsOb
Additional info:
- The invoice I submitted is in pdf format
- I am an official distributor, and my supplier is the manufacturer and brand owner.
- He already wrote a letter that certifies that the invoice is original with his contact details.
Do you suggest I submit a POA and acknowledge or choose deactivated in error and submit my manufacturer’s letter there?
Thanks
Account deactivated
Hello, I was selling some home and medical products and was granted permission to sell in the US market months ago. Then yesterday I applied to sell in the Canadian and submitted the invoice and images of the products, as requested.
I then received this email that my account was deactivated. All documents I submitted are original. Any idea of how can I prove that?
I received the email from the Canada site, but it seems if has affected the Mexican and US account as well:
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.
Why is this happening?
You have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to address concerns about your account. All requested documents must be authentic and unaltered.
How do I reactivate my account?
To reactivate your selling account, please send us one of the following:
– An explanation that justifies why you provided documentation which appears to be forged or manipulated; or
– Evidence that demonstrates that the documents you provided are not forged or manipulated
You can only send .pdf, .jpg, .png, or .gif files.
How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central
Thank you very much
Account deactivated
Hello, I was selling some home and medical products and was granted permission to sell in the US market months ago. Then yesterday I applied to sell in the Canadian and submitted the invoice and images of the products, as requested.
I then received this email that my account was deactivated. All documents I submitted are original. Any idea of how can I prove that?
I received the email from the Canada site, but it seems if has affected the Mexican and US account as well:
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.
Why is this happening?
You have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to address concerns about your account. All requested documents must be authentic and unaltered.
How do I reactivate my account?
To reactivate your selling account, please send us one of the following:
– An explanation that justifies why you provided documentation which appears to be forged or manipulated; or
– Evidence that demonstrates that the documents you provided are not forged or manipulated
You can only send .pdf, .jpg, .png, or .gif files.
How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central
Thank you very much
Account deactivated
Hello, I was selling some home and medical products and was granted permission to sell in the US market months ago. Then yesterday I applied to sell in the Canadian and submitted the invoice and images of the products, as requested.
I then received this email that my account was deactivated. All documents I submitted are original. Any idea of how can I prove that?
I received the email from the Canada site, but it seems if has affected the Mexican and US account as well:
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.
Why is this happening?
You have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to address concerns about your account. All requested documents must be authentic and unaltered.
How do I reactivate my account?
To reactivate your selling account, please send us one of the following:
– An explanation that justifies why you provided documentation which appears to be forged or manipulated; or
– Evidence that demonstrates that the documents you provided are not forged or manipulated
You can only send .pdf, .jpg, .png, or .gif files.
How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central
Thank you very much
1 reply
1 reply
Seller_mTNvCyflCxsOb
Additional info:
- The invoice I submitted is in pdf format
- I am an official distributor, and my supplier is the manufacturer and brand owner.
- He already wrote a letter that certifies that the invoice is original with his contact details.
Do you suggest I submit a POA and acknowledge or choose deactivated in error and submit my manufacturer’s letter there?
Thanks
Seller_mTNvCyflCxsOb
Additional info:
- The invoice I submitted is in pdf format
- I am an official distributor, and my supplier is the manufacturer and brand owner.
- He already wrote a letter that certifies that the invoice is original with his contact details.
Do you suggest I submit a POA and acknowledge or choose deactivated in error and submit my manufacturer’s letter there?
Thanks
Seller_mTNvCyflCxsOb
Additional info:
- The invoice I submitted is in pdf format
- I am an official distributor, and my supplier is the manufacturer and brand owner.
- He already wrote a letter that certifies that the invoice is original with his contact details.
Do you suggest I submit a POA and acknowledge or choose deactivated in error and submit my manufacturer’s letter there?
Thanks
