I hope you are well.
I have my own line of a supplement on Amazon,
My Listing was “manually yanked” from amazon yesterday.
I was not given any reason when I called customer service, they informed me that Amazon needed some FDA and cGMP from my manufacturer.
I promptly provided those documents and received an email from amazon saying they are reviewing my case.
Last night at 1:30 am, I received an email from Amazon Product Safety Team stating that my listing has been taken off Amazon as ABH Pharma has a case against it for not having proper documentation from FDA. While I had received a quote from ABH Pharma, I never placed any orders with them I got quotes from 10 different pharmacies.
I am really confused about what I should do. My inventory shipped directly my pharmacy manufacturer to Amazon and they can verify that it was not ABH Pharma. I have also shared my invoice with amazon about the matter.
Does anyone have any suggestions?