A-to-z appeal denied with proof of signature!
A customer placed an order for $222.95 before the holidays. I did not use Amazon Buy Shipping, but I did use Signature Tracking due to the dollar amount. It was being shipped to the customer who lives on a farm. When the customer inquired where his order was, I checked the USPS tracking details and it showed “No authorized recipient available to sign for the package.” I let the customer know this, but he never responded. Next thing I know, he opens an A-to-z claim. Amazon grants the claim, then when I checked the tracking details again, the customer physically picked up the package at his local post office and signed for it himself! I had downloaded the PDF proof of delivery document and sent it to the buyer, who still has not answered any of my messages. I appealed the claim decision, showing them the tracking info and asked them to look at the attachment in the buyer/seller messaging, proving that the customer physically signed for and received his package at his post office, but they denied my claim, saying “We have reviewed all available information and determined you have not provided sufficient evidence to prove delivery.”
In hindsight, I should have sent it without signature delivery and it would have been delivered on the first attempt, but I thought I was protecting myself from any INR claims by paying extra for that service.
How is an official document from the USPS showing the customer’s name who signed for it not sufficient evidence to prove delivery??? This is so messed up.
Can I actually submit a mail fraud case with the USPS, since I have proof that the customer received a refund and picked up his package anyway after he knew he received the refund?
75 replies
Seller_aV1Bh32hE0KND
We may be able to get a Mod involved to look into this.
First…
Can you provide a screenshot of the tracking info from the actual carrier website for us to look at.
Seller_pAySCaVFlzKzW
This has happened to me as well. Was it signed for by the actual customer of record, or did they possibly sign a different name? The issue this happened to me, it was not and i suspect that may have beem a factor as my case it was a business address, signed for by another individual. Ive seen situations the same, where a customer has forged an invalid signature. Other times, the carrier may write “RF or Refused”, which is also considered invalid but shows up on tracking as a signature
Seller_fsNHBXJZNVJpE
I absolutely would. I might go a step further and file fraud charges with the police…
Seller_R2dP7Hunjcdj0
I think you missed the lesson. If you HAD done this, and the Buyer still claimed they did not receive it, you would still be in the same position.
Here is what you should have learned in hindsight: ALWAYS uses Amazon Buy Shipping if you want INR protection.
Good Luck!
Seller_XYKzyGM1mZEhX
Yes, it would be prudent to file a claim with USPS, your local police and the FBI site which handles internet fraud, mail fraud and is easy to access. Your argument is good, and you have done your due diligence to appeal and hopefully, successfully turn-around the Amazon results. Always, use Amazon shipping, and INSURE your shipments, particularly those in excess of $100.
We had an instance that was similar, not in result, but in Amazon’s lack of securely defending us. We received a shipment for an electronic item that was greater than $500 in value. We checked the address of the order, and before shipping, found that the address was a building that had been demolished many months before…We contacted Amazon, with fully documented proof, that the address on the order was a spoof and did not exist for many months. The Seller Support insisted that we ship the order, and when the undeliverable item would be returned to us, to contact Amazon again. Nonsense. We contacted the buyer, and they asked us to ship to another address. We ignored their request and predictably, our metrics suffered but we were not swindled. We sold the item about two weeks later to another buyer and without incident, were paid the $500+ as expected.
Seller_Yvu9QfhV55nVu
@cgs
- Did you ship on time?
- Was it scanned on time?
- Never combine shipments.
Seller_NxQTyL4zOqAYv
I stopped reading after this. if you didn’t use Amazon shipping that is the issue. Signature confirmation doesn’t matter anymore. It used to but buyers have now started arguing that it is not their signature so of course Amazon does what they always do, refund the customer and dump the loss on the seller.
I don’t understand for the life of me why anyone would ship on Amazon and not use their shipping. Even if you are getting a discount elsewhere, by the time you pay for signature confirmation and or insurance I’m betting you are paying more than you would have paid buying it through Amazon. Yes their bulk shipping is a little clunky but I run 100% on my A-Z claims with Amazon covering all losses.
Seller_ToPPYvOWlyp9j
This is an old scam–soon as the A-Z is paid, the nefarious customer rushes to the PO. and picks up the merchandise.
Contact USPIS!! (Is this what forum members mean when state file a fraud claim w/ USPS?).
It has been our experience that if don’t use AMAZON shipping w/ a Sig, Con, the appeal is declined.
Seller_pxJdoMhYeoBvN
Sounds like its Amazon who screwed you not the post office. Amazon should return the money back to you since the package was received by the buyer. I get jacked by customers now and then on amazon. All a customer has to do is file a defect claim even though theres nothing wrong and they get their money back, no questions asked.
A-to-z appeal denied with proof of signature!
A customer placed an order for $222.95 before the holidays. I did not use Amazon Buy Shipping, but I did use Signature Tracking due to the dollar amount. It was being shipped to the customer who lives on a farm. When the customer inquired where his order was, I checked the USPS tracking details and it showed “No authorized recipient available to sign for the package.” I let the customer know this, but he never responded. Next thing I know, he opens an A-to-z claim. Amazon grants the claim, then when I checked the tracking details again, the customer physically picked up the package at his local post office and signed for it himself! I had downloaded the PDF proof of delivery document and sent it to the buyer, who still has not answered any of my messages. I appealed the claim decision, showing them the tracking info and asked them to look at the attachment in the buyer/seller messaging, proving that the customer physically signed for and received his package at his post office, but they denied my claim, saying “We have reviewed all available information and determined you have not provided sufficient evidence to prove delivery.”
In hindsight, I should have sent it without signature delivery and it would have been delivered on the first attempt, but I thought I was protecting myself from any INR claims by paying extra for that service.
How is an official document from the USPS showing the customer’s name who signed for it not sufficient evidence to prove delivery??? This is so messed up.
Can I actually submit a mail fraud case with the USPS, since I have proof that the customer received a refund and picked up his package anyway after he knew he received the refund?
A-to-z appeal denied with proof of signature!
A customer placed an order for $222.95 before the holidays. I did not use Amazon Buy Shipping, but I did use Signature Tracking due to the dollar amount. It was being shipped to the customer who lives on a farm. When the customer inquired where his order was, I checked the USPS tracking details and it showed “No authorized recipient available to sign for the package.” I let the customer know this, but he never responded. Next thing I know, he opens an A-to-z claim. Amazon grants the claim, then when I checked the tracking details again, the customer physically picked up the package at his local post office and signed for it himself! I had downloaded the PDF proof of delivery document and sent it to the buyer, who still has not answered any of my messages. I appealed the claim decision, showing them the tracking info and asked them to look at the attachment in the buyer/seller messaging, proving that the customer physically signed for and received his package at his post office, but they denied my claim, saying “We have reviewed all available information and determined you have not provided sufficient evidence to prove delivery.”
In hindsight, I should have sent it without signature delivery and it would have been delivered on the first attempt, but I thought I was protecting myself from any INR claims by paying extra for that service.
How is an official document from the USPS showing the customer’s name who signed for it not sufficient evidence to prove delivery??? This is so messed up.
Can I actually submit a mail fraud case with the USPS, since I have proof that the customer received a refund and picked up his package anyway after he knew he received the refund?
75 replies
75 replies
Seller_aV1Bh32hE0KND
We may be able to get a Mod involved to look into this.
First…
Can you provide a screenshot of the tracking info from the actual carrier website for us to look at.
Seller_pAySCaVFlzKzW
This has happened to me as well. Was it signed for by the actual customer of record, or did they possibly sign a different name? The issue this happened to me, it was not and i suspect that may have beem a factor as my case it was a business address, signed for by another individual. Ive seen situations the same, where a customer has forged an invalid signature. Other times, the carrier may write “RF or Refused”, which is also considered invalid but shows up on tracking as a signature
Seller_fsNHBXJZNVJpE
I absolutely would. I might go a step further and file fraud charges with the police…
Seller_R2dP7Hunjcdj0
I think you missed the lesson. If you HAD done this, and the Buyer still claimed they did not receive it, you would still be in the same position.
Here is what you should have learned in hindsight: ALWAYS uses Amazon Buy Shipping if you want INR protection.
Good Luck!
Seller_XYKzyGM1mZEhX
Yes, it would be prudent to file a claim with USPS, your local police and the FBI site which handles internet fraud, mail fraud and is easy to access. Your argument is good, and you have done your due diligence to appeal and hopefully, successfully turn-around the Amazon results. Always, use Amazon shipping, and INSURE your shipments, particularly those in excess of $100.
We had an instance that was similar, not in result, but in Amazon’s lack of securely defending us. We received a shipment for an electronic item that was greater than $500 in value. We checked the address of the order, and before shipping, found that the address was a building that had been demolished many months before…We contacted Amazon, with fully documented proof, that the address on the order was a spoof and did not exist for many months. The Seller Support insisted that we ship the order, and when the undeliverable item would be returned to us, to contact Amazon again. Nonsense. We contacted the buyer, and they asked us to ship to another address. We ignored their request and predictably, our metrics suffered but we were not swindled. We sold the item about two weeks later to another buyer and without incident, were paid the $500+ as expected.
Seller_Yvu9QfhV55nVu
@cgs
- Did you ship on time?
- Was it scanned on time?
- Never combine shipments.
Seller_NxQTyL4zOqAYv
I stopped reading after this. if you didn’t use Amazon shipping that is the issue. Signature confirmation doesn’t matter anymore. It used to but buyers have now started arguing that it is not their signature so of course Amazon does what they always do, refund the customer and dump the loss on the seller.
I don’t understand for the life of me why anyone would ship on Amazon and not use their shipping. Even if you are getting a discount elsewhere, by the time you pay for signature confirmation and or insurance I’m betting you are paying more than you would have paid buying it through Amazon. Yes their bulk shipping is a little clunky but I run 100% on my A-Z claims with Amazon covering all losses.
Seller_ToPPYvOWlyp9j
This is an old scam–soon as the A-Z is paid, the nefarious customer rushes to the PO. and picks up the merchandise.
Contact USPIS!! (Is this what forum members mean when state file a fraud claim w/ USPS?).
It has been our experience that if don’t use AMAZON shipping w/ a Sig, Con, the appeal is declined.
Seller_pxJdoMhYeoBvN
Sounds like its Amazon who screwed you not the post office. Amazon should return the money back to you since the package was received by the buyer. I get jacked by customers now and then on amazon. All a customer has to do is file a defect claim even though theres nothing wrong and they get their money back, no questions asked.
Seller_aV1Bh32hE0KND
We may be able to get a Mod involved to look into this.
First…
Can you provide a screenshot of the tracking info from the actual carrier website for us to look at.
Seller_aV1Bh32hE0KND
We may be able to get a Mod involved to look into this.
First…
Can you provide a screenshot of the tracking info from the actual carrier website for us to look at.
Seller_pAySCaVFlzKzW
This has happened to me as well. Was it signed for by the actual customer of record, or did they possibly sign a different name? The issue this happened to me, it was not and i suspect that may have beem a factor as my case it was a business address, signed for by another individual. Ive seen situations the same, where a customer has forged an invalid signature. Other times, the carrier may write “RF or Refused”, which is also considered invalid but shows up on tracking as a signature
Seller_pAySCaVFlzKzW
This has happened to me as well. Was it signed for by the actual customer of record, or did they possibly sign a different name? The issue this happened to me, it was not and i suspect that may have beem a factor as my case it was a business address, signed for by another individual. Ive seen situations the same, where a customer has forged an invalid signature. Other times, the carrier may write “RF or Refused”, which is also considered invalid but shows up on tracking as a signature
Seller_fsNHBXJZNVJpE
I absolutely would. I might go a step further and file fraud charges with the police…
Seller_fsNHBXJZNVJpE
I absolutely would. I might go a step further and file fraud charges with the police…
Seller_R2dP7Hunjcdj0
I think you missed the lesson. If you HAD done this, and the Buyer still claimed they did not receive it, you would still be in the same position.
Here is what you should have learned in hindsight: ALWAYS uses Amazon Buy Shipping if you want INR protection.
Good Luck!
Seller_R2dP7Hunjcdj0
I think you missed the lesson. If you HAD done this, and the Buyer still claimed they did not receive it, you would still be in the same position.
Here is what you should have learned in hindsight: ALWAYS uses Amazon Buy Shipping if you want INR protection.
Good Luck!
Seller_XYKzyGM1mZEhX
Yes, it would be prudent to file a claim with USPS, your local police and the FBI site which handles internet fraud, mail fraud and is easy to access. Your argument is good, and you have done your due diligence to appeal and hopefully, successfully turn-around the Amazon results. Always, use Amazon shipping, and INSURE your shipments, particularly those in excess of $100.
We had an instance that was similar, not in result, but in Amazon’s lack of securely defending us. We received a shipment for an electronic item that was greater than $500 in value. We checked the address of the order, and before shipping, found that the address was a building that had been demolished many months before…We contacted Amazon, with fully documented proof, that the address on the order was a spoof and did not exist for many months. The Seller Support insisted that we ship the order, and when the undeliverable item would be returned to us, to contact Amazon again. Nonsense. We contacted the buyer, and they asked us to ship to another address. We ignored their request and predictably, our metrics suffered but we were not swindled. We sold the item about two weeks later to another buyer and without incident, were paid the $500+ as expected.
Seller_XYKzyGM1mZEhX
Yes, it would be prudent to file a claim with USPS, your local police and the FBI site which handles internet fraud, mail fraud and is easy to access. Your argument is good, and you have done your due diligence to appeal and hopefully, successfully turn-around the Amazon results. Always, use Amazon shipping, and INSURE your shipments, particularly those in excess of $100.
We had an instance that was similar, not in result, but in Amazon’s lack of securely defending us. We received a shipment for an electronic item that was greater than $500 in value. We checked the address of the order, and before shipping, found that the address was a building that had been demolished many months before…We contacted Amazon, with fully documented proof, that the address on the order was a spoof and did not exist for many months. The Seller Support insisted that we ship the order, and when the undeliverable item would be returned to us, to contact Amazon again. Nonsense. We contacted the buyer, and they asked us to ship to another address. We ignored their request and predictably, our metrics suffered but we were not swindled. We sold the item about two weeks later to another buyer and without incident, were paid the $500+ as expected.
Seller_Yvu9QfhV55nVu
@cgs
- Did you ship on time?
- Was it scanned on time?
- Never combine shipments.
Seller_Yvu9QfhV55nVu
@cgs
- Did you ship on time?
- Was it scanned on time?
- Never combine shipments.
Seller_NxQTyL4zOqAYv
I stopped reading after this. if you didn’t use Amazon shipping that is the issue. Signature confirmation doesn’t matter anymore. It used to but buyers have now started arguing that it is not their signature so of course Amazon does what they always do, refund the customer and dump the loss on the seller.
I don’t understand for the life of me why anyone would ship on Amazon and not use their shipping. Even if you are getting a discount elsewhere, by the time you pay for signature confirmation and or insurance I’m betting you are paying more than you would have paid buying it through Amazon. Yes their bulk shipping is a little clunky but I run 100% on my A-Z claims with Amazon covering all losses.
Seller_NxQTyL4zOqAYv
I stopped reading after this. if you didn’t use Amazon shipping that is the issue. Signature confirmation doesn’t matter anymore. It used to but buyers have now started arguing that it is not their signature so of course Amazon does what they always do, refund the customer and dump the loss on the seller.
I don’t understand for the life of me why anyone would ship on Amazon and not use their shipping. Even if you are getting a discount elsewhere, by the time you pay for signature confirmation and or insurance I’m betting you are paying more than you would have paid buying it through Amazon. Yes their bulk shipping is a little clunky but I run 100% on my A-Z claims with Amazon covering all losses.
Seller_ToPPYvOWlyp9j
This is an old scam–soon as the A-Z is paid, the nefarious customer rushes to the PO. and picks up the merchandise.
Contact USPIS!! (Is this what forum members mean when state file a fraud claim w/ USPS?).
It has been our experience that if don’t use AMAZON shipping w/ a Sig, Con, the appeal is declined.
Seller_ToPPYvOWlyp9j
This is an old scam–soon as the A-Z is paid, the nefarious customer rushes to the PO. and picks up the merchandise.
Contact USPIS!! (Is this what forum members mean when state file a fraud claim w/ USPS?).
It has been our experience that if don’t use AMAZON shipping w/ a Sig, Con, the appeal is declined.
Seller_pxJdoMhYeoBvN
Sounds like its Amazon who screwed you not the post office. Amazon should return the money back to you since the package was received by the buyer. I get jacked by customers now and then on amazon. All a customer has to do is file a defect claim even though theres nothing wrong and they get their money back, no questions asked.
Seller_pxJdoMhYeoBvN
Sounds like its Amazon who screwed you not the post office. Amazon should return the money back to you since the package was received by the buyer. I get jacked by customers now and then on amazon. All a customer has to do is file a defect claim even though theres nothing wrong and they get their money back, no questions asked.
