90% of all the returns I get are people lying. They all say item "defective". When they are returned and tested they always work. This happening to anyone else?
Ive been having recurring issue with nearly EVERY RETURN. Customer do not tell the truth about the returns to avoid paying shipping costs due to “auto returns”. I cant be the only one this is happening to. Customers simply do not have any incentive to tell the truth or they will be charged the shipping label. So blame the seller!
Who has this been happening to?
Reasons range from “defective”, “wrong item sent”, “inaccurate website description”. Nearly EVERY time the customer lies.
When I email them about the issue and the item working, they double down and continue to lie saying it was not working. All the while I am telling them that I am physically holding the item, testing and its working. Yet they become defensive and I am afraid to charge a restocking because if customers retaliate and leave a negative review, Amazon will not back us up. This has already happen to me.
Anyone else going through this?
90% of all the returns I get are people lying. They all say item "defective". When they are returned and tested they always work. This happening to anyone else?
Ive been having recurring issue with nearly EVERY RETURN. Customer do not tell the truth about the returns to avoid paying shipping costs due to “auto returns”. I cant be the only one this is happening to. Customers simply do not have any incentive to tell the truth or they will be charged the shipping label. So blame the seller!
Who has this been happening to?
Reasons range from “defective”, “wrong item sent”, “inaccurate website description”. Nearly EVERY time the customer lies.
When I email them about the issue and the item working, they double down and continue to lie saying it was not working. All the while I am telling them that I am physically holding the item, testing and its working. Yet they become defensive and I am afraid to charge a restocking because if customers retaliate and leave a negative review, Amazon will not back us up. This has already happen to me.
Anyone else going through this?
37 replies
Seller_8Wfpcf6cHQaPy
Search the forums. There are thousands of posts, with the same complaint.
The reason buyers lie, is because of sellers, like you (and many others), who are more afraid of negative feedback, than charging a restocking fee and standing their ground.
Sellers have no one but themselves to blame, for kissing derrieres of every scheming customer.
Seller_cIIdgKwVd6QF7
All of us.
Amazon has turned somewhat honest people into “liars” and “thieves.”
Fortunately, we don’t get many returns throughout the year, but are treated as a broken toy exchange during the holidays.
You have to decide if you can live with it. We grin and bear it.
Funky
Seller_bWU6w5XvXmIfs
Here is your problem.
If you are afraid of negative feedbacks, then there is no help. You should realise that buyers can leave you a bad feedback or a review even if you refund them in full, without requiring a return. It’s solely their decision.
As a seller, you are within your rights to withold restocking fees to cover any losses incurred in cases like this.
Seller_BwCRZStszCnCv
If customers were required to actually specify what is wrong with the product, and if customer service representatives were required to actually document it, you’d probably see a noticeable decrease in the number of fraudulent returns. It’s revealing that such an obvious, logical policy just never seems to materialize.
Seller_OtMUVcegIB3Hd
This is how Amazon works, pick your Amazon inventory wisely… if this is becoming a common occurrence on a particular product… stop selling it.
don’t sell products that are likely to be returned because nothing good can come out of these transactions. (especially here on Amazon)
Seller_doIGv47F6liyv
They just want free returns. I get maybe 1 every few months.
Seller_Xpktjspu2oF5C
I suspect its you.
If you are duping honest buyers into buying your LIQUIDATION stock as “NEW” you have made your own problem.
Folks are feed up with getting ripped off, if they wanted to buy dead stock and markdowns they would go to the credible liquidators and purchase their at a much lower price.
Seller_3N7yVnTXPzLkL
I do not have the problem.
I get buyers who request returns with honest reasons.
It is what you sell and how you do your job whjich causes it.
Some items appeal to scum. Some sellers are scum. Sometimes they find each other, other times only one is scum.
I have no data to be able to tell whether it is your customer or you, but @Skeeter has raised an important issue.
Seller_7LtygIVXUooLe
Yes. Take some advice and learn to let it go. You have already lost the return shipping cost. Now you have invested more time in emailing the customer and emailing Amazon and still lost your return shipping. Amazon backing the buyer is the norm now. Every company earmarks xx dollars a year to theft. You will be much more productive and successful if you spend that time making more sales and forget about that one person that stuck it to you for $10 on shipping. Some people will say its about the principle of it. I went to pay my house payment the other day and they told me they dont accept principles. Just cash
90% of all the returns I get are people lying. They all say item "defective". When they are returned and tested they always work. This happening to anyone else?
Ive been having recurring issue with nearly EVERY RETURN. Customer do not tell the truth about the returns to avoid paying shipping costs due to “auto returns”. I cant be the only one this is happening to. Customers simply do not have any incentive to tell the truth or they will be charged the shipping label. So blame the seller!
Who has this been happening to?
Reasons range from “defective”, “wrong item sent”, “inaccurate website description”. Nearly EVERY time the customer lies.
When I email them about the issue and the item working, they double down and continue to lie saying it was not working. All the while I am telling them that I am physically holding the item, testing and its working. Yet they become defensive and I am afraid to charge a restocking because if customers retaliate and leave a negative review, Amazon will not back us up. This has already happen to me.
Anyone else going through this?
90% of all the returns I get are people lying. They all say item "defective". When they are returned and tested they always work. This happening to anyone else?
Ive been having recurring issue with nearly EVERY RETURN. Customer do not tell the truth about the returns to avoid paying shipping costs due to “auto returns”. I cant be the only one this is happening to. Customers simply do not have any incentive to tell the truth or they will be charged the shipping label. So blame the seller!
Who has this been happening to?
Reasons range from “defective”, “wrong item sent”, “inaccurate website description”. Nearly EVERY time the customer lies.
When I email them about the issue and the item working, they double down and continue to lie saying it was not working. All the while I am telling them that I am physically holding the item, testing and its working. Yet they become defensive and I am afraid to charge a restocking because if customers retaliate and leave a negative review, Amazon will not back us up. This has already happen to me.
Anyone else going through this?
90% of all the returns I get are people lying. They all say item "defective". When they are returned and tested they always work. This happening to anyone else?
Ive been having recurring issue with nearly EVERY RETURN. Customer do not tell the truth about the returns to avoid paying shipping costs due to “auto returns”. I cant be the only one this is happening to. Customers simply do not have any incentive to tell the truth or they will be charged the shipping label. So blame the seller!
Who has this been happening to?
Reasons range from “defective”, “wrong item sent”, “inaccurate website description”. Nearly EVERY time the customer lies.
When I email them about the issue and the item working, they double down and continue to lie saying it was not working. All the while I am telling them that I am physically holding the item, testing and its working. Yet they become defensive and I am afraid to charge a restocking because if customers retaliate and leave a negative review, Amazon will not back us up. This has already happen to me.
Anyone else going through this?
37 replies
37 replies
Seller_8Wfpcf6cHQaPy
Search the forums. There are thousands of posts, with the same complaint.
The reason buyers lie, is because of sellers, like you (and many others), who are more afraid of negative feedback, than charging a restocking fee and standing their ground.
Sellers have no one but themselves to blame, for kissing derrieres of every scheming customer.
Seller_cIIdgKwVd6QF7
All of us.
Amazon has turned somewhat honest people into “liars” and “thieves.”
Fortunately, we don’t get many returns throughout the year, but are treated as a broken toy exchange during the holidays.
You have to decide if you can live with it. We grin and bear it.
Funky
Seller_bWU6w5XvXmIfs
Here is your problem.
If you are afraid of negative feedbacks, then there is no help. You should realise that buyers can leave you a bad feedback or a review even if you refund them in full, without requiring a return. It’s solely their decision.
As a seller, you are within your rights to withold restocking fees to cover any losses incurred in cases like this.
Seller_BwCRZStszCnCv
If customers were required to actually specify what is wrong with the product, and if customer service representatives were required to actually document it, you’d probably see a noticeable decrease in the number of fraudulent returns. It’s revealing that such an obvious, logical policy just never seems to materialize.
Seller_OtMUVcegIB3Hd
This is how Amazon works, pick your Amazon inventory wisely… if this is becoming a common occurrence on a particular product… stop selling it.
don’t sell products that are likely to be returned because nothing good can come out of these transactions. (especially here on Amazon)
Seller_doIGv47F6liyv
They just want free returns. I get maybe 1 every few months.
Seller_Xpktjspu2oF5C
I suspect its you.
If you are duping honest buyers into buying your LIQUIDATION stock as “NEW” you have made your own problem.
Folks are feed up with getting ripped off, if they wanted to buy dead stock and markdowns they would go to the credible liquidators and purchase their at a much lower price.
Seller_3N7yVnTXPzLkL
I do not have the problem.
I get buyers who request returns with honest reasons.
It is what you sell and how you do your job whjich causes it.
Some items appeal to scum. Some sellers are scum. Sometimes they find each other, other times only one is scum.
I have no data to be able to tell whether it is your customer or you, but @Skeeter has raised an important issue.
Seller_7LtygIVXUooLe
Yes. Take some advice and learn to let it go. You have already lost the return shipping cost. Now you have invested more time in emailing the customer and emailing Amazon and still lost your return shipping. Amazon backing the buyer is the norm now. Every company earmarks xx dollars a year to theft. You will be much more productive and successful if you spend that time making more sales and forget about that one person that stuck it to you for $10 on shipping. Some people will say its about the principle of it. I went to pay my house payment the other day and they told me they dont accept principles. Just cash
Seller_8Wfpcf6cHQaPy
Search the forums. There are thousands of posts, with the same complaint.
The reason buyers lie, is because of sellers, like you (and many others), who are more afraid of negative feedback, than charging a restocking fee and standing their ground.
Sellers have no one but themselves to blame, for kissing derrieres of every scheming customer.
Seller_8Wfpcf6cHQaPy
Search the forums. There are thousands of posts, with the same complaint.
The reason buyers lie, is because of sellers, like you (and many others), who are more afraid of negative feedback, than charging a restocking fee and standing their ground.
Sellers have no one but themselves to blame, for kissing derrieres of every scheming customer.
Seller_cIIdgKwVd6QF7
All of us.
Amazon has turned somewhat honest people into “liars” and “thieves.”
Fortunately, we don’t get many returns throughout the year, but are treated as a broken toy exchange during the holidays.
You have to decide if you can live with it. We grin and bear it.
Funky
Seller_cIIdgKwVd6QF7
All of us.
Amazon has turned somewhat honest people into “liars” and “thieves.”
Fortunately, we don’t get many returns throughout the year, but are treated as a broken toy exchange during the holidays.
You have to decide if you can live with it. We grin and bear it.
Funky
Seller_bWU6w5XvXmIfs
Here is your problem.
If you are afraid of negative feedbacks, then there is no help. You should realise that buyers can leave you a bad feedback or a review even if you refund them in full, without requiring a return. It’s solely their decision.
As a seller, you are within your rights to withold restocking fees to cover any losses incurred in cases like this.
Seller_bWU6w5XvXmIfs
Here is your problem.
If you are afraid of negative feedbacks, then there is no help. You should realise that buyers can leave you a bad feedback or a review even if you refund them in full, without requiring a return. It’s solely their decision.
As a seller, you are within your rights to withold restocking fees to cover any losses incurred in cases like this.
Seller_BwCRZStszCnCv
If customers were required to actually specify what is wrong with the product, and if customer service representatives were required to actually document it, you’d probably see a noticeable decrease in the number of fraudulent returns. It’s revealing that such an obvious, logical policy just never seems to materialize.
Seller_BwCRZStszCnCv
If customers were required to actually specify what is wrong with the product, and if customer service representatives were required to actually document it, you’d probably see a noticeable decrease in the number of fraudulent returns. It’s revealing that such an obvious, logical policy just never seems to materialize.
Seller_OtMUVcegIB3Hd
This is how Amazon works, pick your Amazon inventory wisely… if this is becoming a common occurrence on a particular product… stop selling it.
don’t sell products that are likely to be returned because nothing good can come out of these transactions. (especially here on Amazon)
Seller_OtMUVcegIB3Hd
This is how Amazon works, pick your Amazon inventory wisely… if this is becoming a common occurrence on a particular product… stop selling it.
don’t sell products that are likely to be returned because nothing good can come out of these transactions. (especially here on Amazon)
Seller_doIGv47F6liyv
They just want free returns. I get maybe 1 every few months.
Seller_doIGv47F6liyv
They just want free returns. I get maybe 1 every few months.
Seller_Xpktjspu2oF5C
I suspect its you.
If you are duping honest buyers into buying your LIQUIDATION stock as “NEW” you have made your own problem.
Folks are feed up with getting ripped off, if they wanted to buy dead stock and markdowns they would go to the credible liquidators and purchase their at a much lower price.
Seller_Xpktjspu2oF5C
I suspect its you.
If you are duping honest buyers into buying your LIQUIDATION stock as “NEW” you have made your own problem.
Folks are feed up with getting ripped off, if they wanted to buy dead stock and markdowns they would go to the credible liquidators and purchase their at a much lower price.
Seller_3N7yVnTXPzLkL
I do not have the problem.
I get buyers who request returns with honest reasons.
It is what you sell and how you do your job whjich causes it.
Some items appeal to scum. Some sellers are scum. Sometimes they find each other, other times only one is scum.
I have no data to be able to tell whether it is your customer or you, but @Skeeter has raised an important issue.
Seller_3N7yVnTXPzLkL
I do not have the problem.
I get buyers who request returns with honest reasons.
It is what you sell and how you do your job whjich causes it.
Some items appeal to scum. Some sellers are scum. Sometimes they find each other, other times only one is scum.
I have no data to be able to tell whether it is your customer or you, but @Skeeter has raised an important issue.
Seller_7LtygIVXUooLe
Yes. Take some advice and learn to let it go. You have already lost the return shipping cost. Now you have invested more time in emailing the customer and emailing Amazon and still lost your return shipping. Amazon backing the buyer is the norm now. Every company earmarks xx dollars a year to theft. You will be much more productive and successful if you spend that time making more sales and forget about that one person that stuck it to you for $10 on shipping. Some people will say its about the principle of it. I went to pay my house payment the other day and they told me they dont accept principles. Just cash
Seller_7LtygIVXUooLe
Yes. Take some advice and learn to let it go. You have already lost the return shipping cost. Now you have invested more time in emailing the customer and emailing Amazon and still lost your return shipping. Amazon backing the buyer is the norm now. Every company earmarks xx dollars a year to theft. You will be much more productive and successful if you spend that time making more sales and forget about that one person that stuck it to you for $10 on shipping. Some people will say its about the principle of it. I went to pay my house payment the other day and they told me they dont accept principles. Just cash
Seller_yMbpfzrEPhnha
this is for the free return label
