5-Star review brought average rating down?
Hey everyone,
I recently launched a new product and have received the following reviews so far:
1-Star
3-Star
5-Star
5-Star
Upon receive the 4th review, which was 5-stars, the average star rating dropped from 3.0 to 2.0.
Why would a 5-star review make the average drop a full star? xD
Anyone knows what might have caused this?
Tommy Tripod
Seller_LCuYaJuTeaoMv
The star ratings of reviews are weighted. So an unverified review will have less weight than a verified review. Was the latest 5 star verified or unverified?
Seller_qKcoXgEpiWVQR
Everytime i ask seller support question regarding reviews the answer is: its a automatic system.
Can someone explain why this is be a 4 star?
1 one star.
10 four stars
26 five stars.
???
Seller_3nq7KTSyc10hJ
I had the same problem I called customer service I was told the system no longer adds the total Stars / total customers and you get the average from now on it is about the quality of the review and that’s has many factors that go into it,
I asked so why other listings are still going with that average I was told that the system will catch up with every item in the coming future and will be subject to the new rules.
So from now on is going to be determined by the quality of the review God knows how the systems decides that.
Basically negative reviews will have more weight than positive so good luck all.
