Customer Claimed Item was Damaged, Sent Different Item Back & odd details
by Seller_JMrysEAEEPvGq
This is different...
Customer bought an item, said it was broken. They asked for a replacement but then canceled that request.
Customer sent it back to me, but Amazon did not refund their order. I can't figure out who paid for shipping on the return.
To top it off, the broken item they sent me is not the item I sent them and I do not even sell it.
Not sure how to handle this?
Tags: Return shipment
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In reply to: Seller_JMrysEAEEPvGq's post
Hi @Seller_JMrysEAEEPvGq
That is an odd set of circumstances. You received a return and it was not the item you sent the buyer. You don't know who paid for the return shipping. Has the order been refunded? By Amazon? By you?
If you received a switcheroo, then go to the link below and follow my instructions found there.
I hope this helps.
Susan
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