Ousr is autoapproved. Depending on the reason for return, we may contact the customer to see if we can fix it. As long as the item is within the 30 day window, ours is set to auto approve, because basically you have to take the return, then figure out after you get the item what to do. Most customers dont respond, so its pointless.

Take the emotion out of it, take the return, refund per policy and move on. Or fight if the item is incorrect.

Too many customer service reps will read this as a refusal to refund, even if their own help files suggest it. Once they think that you have broken any Amazon rule, then you are automatically the loser, no matter how dishonest and illegal the customer’s actions may be.
Remember, CS reps are not trying to be fair, they are trying to be fast. For them, the easiest way to close the case quickly is to note that you have done something wrong.

If you think that the customer is trying to cheat you, this may interest you: RETURN - What is best way to handle this Situation?

Returns are one of the costs of doing business.
Those sellers who understand that and work these costs into their pricing do not fear returns.
Those who don’t understand that panic and look for some way out of it when in reality it’s a very simple procedure. Approve the return, deal with the item when it gets back, refund appropriately, and move on.

Because it is almost certainly a waste of time–customers rarely respond to emails. And, more than likely, you will be stuck with the refund anyway. In some cases, a csr will just issue the refund and not require the item to be returned.

Point taken about the pricing.

If this has been your experience, go for it. It hasn’t been ours for several years now–while option 3 is technically available, communication is, in reality, very much discouraged.

depending on the reason ( which 9/10 is usually false)
if item defective- give prepaid label
unauthorized- prepaid label
changed mind- unpaid label
item broken- returnless refund - ( for like polish broken)photo would be nice but most dont send- file insurance claim- depending on value may give prepaid label to get item back just depends on what it is.
no longer needed- unpaid label

Going back in forth with buyer is just too much. See what the issue is give label move fwd once item
comes back . Process refund accordingly. Most people do not respond outside of opening
a return…its like banging your head into a wall no matter if you used the contact method of needing more info… they still don’t respond. So in those cases just authorize per amazon policy and move fwd. I get return requests all the time… for reasons that are just not true sometimes.
For example a buyer opened up a return saying product defective on all 3 items. I got them back yesterday they were not even opened! I reported the buyer as thats lying in order to avoid paying return shipping for changing her mind!UGH!

No shivers. Returns are part of our business. Returns are processed automatically unless it’s classified as a hazmat item or is an “out of policy” request. I wouldn’t give returns too much thought. If someone emails you and wants to return an item just provide them with your return address and/or a prepaid return label depending on the reason for the return.

If the item returned is in a worse condition (or a different item) then what you sent them, you can apply a 20% to 50% restock fee. You may also withhold the shipping amount charged to the customer.

The additional information in this case would only be information needed to process the return, not to make the buyer justify it. The buyer can return the item for any or no reason. No justification needed.

Lol, do you really think Amazon is going to buy that?

You can’t have it both ways: 1) you had to test it because the buyer said it did not work, and 2) the buyer would not tell you why they were returning it. It’s one or the other, not both.

Since the item was not returned in full, there are restocking fees you can charge. It’s your choice.

For me it depends on the return reason. Since the automatic return feature was instituted time and time again there is the “item defective or doesn’t work” or “inaccurate website description” without any comments. Many buyers are just seeking to not have to pay for the return.

I see no problem asking a buyer what’s wrong with the item or website description so we can justify the return.