I hope someone from Amazon sees this or I get the callback I requested earlier because I am really sad. I was really, really enjoying Amazonpay and had a 0% issue rate on over 100 orders and growing. I am really upset :(. I feel like the person on the other end of my Emails is not grasping that there was no gambling occurring what so ever. I instantly removed the entire page of our loyalty rewards/lootbox page(I cant disable the category as it requires a developer, but its just a blank page now), and I would of never, ever in a million years of jeopardized my amazonpay relationship over something so dumb.

I kind of feel like someone from Amazonpay just glanced at the site saw “lootboxes” and banned us, had they tried to finish the process I.e get a lootbox, they would of realized that at our cart page, it prompts them to order a certain amount and then get the lootbox tacked on as a reward/bonus(Which it’s FREE, its just suppose to be FUN), so if someone tried to buy a lootbox, they’d be prompted to make however much we require that as part of our loyalty program, so if u tried to get the $5 box, you’d be prompted to order $100 worth of our product and get the box as a bonus, its the same thing as simply giving a customer a coupon but so much for fun, so if the lootbox contained say, “1M gold” in our industry, that would be the equivalent of giving the customer a 1% off discount, there was no “gambling”, it was just like an extra bonus or our method of doing coupons but more customer interactive/fun.

I’m beating my head against the walls you guys, I’m really struggling right now because nobody seems to grasp that this is not gambling, its just more a fun interactive loyalty/coupon system(that I ripped out the second I realized it would be any form of issue -.-) which it shouldnt of been!

I don’t think “it never worked” is a very good defense. You should have removed all the non-working gambling-appearing aspects of your site and then appealed.

Also, if you copied and pasted your exact reply here, you said that you DID offer gambling (sort of). I assume it was a typo, but saying "We do offer ANY form of gambling on our website, " isn’t what you meant to say. I’m sure you meant to say that you did not offer any form of gambling.

I would say to clean up your site, remove all the iffy stuff and try again. This time take it seriously and think about what you are doing, what issues Amazon has, and how to correctly word an appeal.

I contacted our developer and removed all mentions of anything to do with Lootboxes. I will reappeal now and hope for the best.

I just appealed again with:

" Hi there,
I previously appealed my suspension and perhaps did not explain things like I should of. I reached out and explained the issue on the Amazon forums at: Seller account Deactivated for "Gambling", Having a hard time explaining the matter to support
and got some feedback about appealing and what to do from other Amazon sellers. Our website does not offer any form of gambling. I’m not sure if the agent reading this is willing to read the above thread, but if you do, it would be immensely appreciated.
Our website offered a very unique/custom sort of coupon and loyalty system that Amazonpay mistook as gambling or some form of lottery. First and foremost the first thing I wish to establish is that the system was nonworking, however the more critical point is that this was simply a fun/enjoyable coupon/loyalty system(or was intended to be); essentially the design of the system was this: If you purchased a certain amount of our product; we would of given you a lootbox based on the amount of product ordered: So if you ordered $100 of product, you would of got a free “bronze”(lower tier) lootbox, that lootbox would then contain things like $1 of product, $2 of product, $5 of product(1,2,5% off respectively or “bonus”) basically the equivalent of giving a customer a coupon code, but alot more custom and fun for the customer, there is an “excitement” factor, THAT was the intent. Nobody could lose funds from purchasing these lootboxes or product on our website. If you tried to buy a lootbox, if Amazonpay had followed the checkout process, at the end you would of been prompted to purchase that amount of related product to get that box, so if u tried getting again, a bronze lootbox, at checkout you would of been prompted that to receive that lootbox, you’d need to buy $100 of product, which as previously mentioned, would of of then qualified them to get the box, the box has no value, the customer had no “risk”, its just a box that essentially was fun that contained essentially “coupons” for our products, so on that $100 purchase of our product, they could of got a 1%, 2%, 3%, 5%, 10% “coupon” on their purchase. This was mistaken as gambling but it is not, it simply is a very unique coupon option essentially/loyalty system. I have had my developer strip the site bare of anything to do with what Amazon may of had issue with, it is 100% gone and will never, ever return. I have never had an issue outside this with Amazonpay and hope to reiterate that what was seen as gambling was not gambling in any form. We are an established, legitimate company within the United States of America and hope to rejoin the Amazonpay ecosystem. I really enjoyed using Amazonpay and I would be really, really appreciative if Amazonpay has a look at this again and realizes it’s just a bit unique of a coupon/loyalty system, not any form of gambling or lottery.

Thank you so much for your time and have a great day,

Rsgoldrush"

You are profiting off impoverished Venezuelans and gambling-addicted Americans. Even if there is no gambling mechanic on your website, that’s what your business is. You deserve to be shut down.

3rd party payment processors like Paypal, Amazonpay, Stripe, Square etc are known for their volatility. They are not allowed to process payments that are considered “high risk” and they are very quick to shut anyone down that even remotely resembles a high risk merchant. So if your site and/or products even remote fit the “high risk” category, you are gone. GONE. Very little you can do. And they don’t usually ask questions or alert you to the fact you are about to get shafted, they just do it all-of-a-sudden. That is the way they all operate. Shut you down, ask questions later. However, your likelihood in getting reinstated is slim.

Your best bet is to hope you get whatever money they are holding (which they will hold for 90-180 days) and in the meantime shop around for a credit card merchant account. In the meantime, switch back to Paypal (assuming that didn’t get shut down, too) but plan to get out of it as quickly as you can.

Before you bother getting your own merchant account, you need to remove EVERYTHING from your website that is questionable and that may be construed as gambling or anything else like that.

I don’t know exactly what you sell, but if it remotely resembles anything on this list, then you can figure that you’ll have to get a “high risk” merchant account.

Better read up on merchant accounts, it’s a heck of a thing to have to shop for, especially at a time when you’re frazzled and not thinking clearly. This is especially true when shopping for a high risk merchant account.

Good luck.

It appears your website allows you to buy “virtual currency”. Amazon sees this is an issue.

I recommend going back to paypal, and always have a backup processor.

If in fact you are trading in virtual currency, then Paypal will also get around to suspending you and keeping your money for at least 90 days. Virtual currency trading is considered a “high risk” industry. Paypal is not allowed to process high risk transactions.

I have given you a lot of information. All you have to do is use google and start learning if you want to take your business into the future. Because as it stands, you are on the wrong path.

If I know what your website is, then you are dealing in virtual currency (not cryptocurrency, virtual currency), which is in fact categorized as a high risk industry/product. Does not matter what others are doing, they will get canned eventually.

Good luck. Learn to listen. Take your heart out of it and use your brain if you want to survive in your line of business.