I created an amazon account but it got deactivated even I have provided them all the documents, but it remains deactivated so, i decided to create a new account it was got deactivated now my both accounts are deactivated. I tried my best to reactivate them but nothings happening. Please help me I want to delete my one account and reactivate my another account.
You have to activate the first account and clear up whatever mess that was. Amazon considers opening another account to be a serious offense when you do it to circumvent a closed account.
You may want to read all the terms, conditions and policies before you continue making potentially permanently banning offenses.
"You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing."
@VTR is correct.
I will cover the most common reasons, in no particular order, for your submission to be refused. A lack of response likely means that you are in a really long queue and they have not reached your submission yet. Amazon can take as long as 45 days to respond to your submission.
Amazon Seller Identity Verification Help Page
https://sellercentral.amazon.com/gp/help/help.html?itemID=QRP483PDN88Q3M9&ref=efph_QRP483PDN88Q3M9_cont_G2
Account Verification Utility Bill & Credit Card Questions
Credit Card Requirements
https://sellercentral.amazon.com/gp/help/help.html/?itemID=G861&ref_=ref_macs_cc_faq
Seller Credit Card FAQs
https://sellercentral.amazon.com/gp/help/help.html?itemID=UQLF3C3HXXXERLC&language=en_US&ref=ag_UQLF3C3HXXXERLC_cont_19791
Ninteen Things to do while waiting on Verification.
Hello @diaNova_Fashion,
This is Darby from Amazon to help you with your concerns. Based on my observations from your post, you have two issues going on here.
@VTR is correct, you have to successfully appeal and reinstate the first account. Being related to that first account you created is like dominoes. Based upon your description, the first account didn’t successfully complete the verification process. Thus, when you created this account, all that shared information caused this one to get deactivated. One domino falling into the next.
For verification, just like @ABC_23 explained, you must submit the required documents. The performance notification will indicate the specific documents required. First is having a valid credit card on file and then one of the following documents that is clear, unaltered, and in the .pdf, .png, .jpeg, or .gif format with your name and address on the document matching the information you have entered in seller central:
– A business license, if applicable.
– A utility bill dated within the last 90 days piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible.
Also please make sure it is in one of our supported languages: Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Tamil, Thai, Turkish, and Vietnamese.
If the documents are in any other language, you must supply a notarized translation of in of the supported languages along with the original document.
Once the account is reactivated, if you still
you can then request to close account in your seller account information page.
The final step to reinstate this account is to submit an appeal reporting the other account was reinstated, how you came to be connected, and how you will prevent this from occurring again. @VTR is correct again, when they referenced only having one seller central account per region unless you have a legitimate business need. Now that you understand that, you can include that in your appeal as well.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
My best wishes,
Darby