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    Amazon needs to stop restricting footwear brands!
    by Seller_qKMgKy24Et8Y0

    Over the last couple years Amazon has continued to roll out new brand 'partnerships' that include restricting listings to 3rd party sellers. Their reasoning is to 'offer our customers a better product catalog and ensure competitive pricing'. I feel as if Amazon is self destructing their own footwear sales, most of their restricted products sit out of stock. Basic colors of Nike Air Max 270 sit out of stock in every size, countless other models out of stock. Meanwhile many of us 3rd party sellers have stock that we could sell but are locked out due to these restrictions. The other frustrating part of this is that Amazon does NOT have competitive pricing on the rare occasion they do have them in stock. FULL MSPR for the products, for example the Air Max 270's are $170. Before the restrictions hit they averaged 130-160. So Amazon is not delivering on either of their goals and it's killing the footwear market. What I would suggest is to reverse these restriction and allow 3rd party sellers to actually offer a much wider product selection and compete with each other for pricing. True capitalism produces the best markets for seller and buyers! Or if that is not possible at least allow the listings to be sold under 'used' condition. Let us help you Amazon!

    7 votes
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    CASE 22373552711 - Help with a case - 10+ year seller - FBM listings deactivated 2 weeks ago due to OTDR level - Just want to appeal
    by Seller_653FAsSz05Yo8

    We had a legitimate OTDR percentage issue and we have since corrected the issue. Our OTDR has rebounded and is currently at 97.94%. However, we have not been able to appeal the deactivation. The option simply does not exist. Numerous chats, phone calls with Account Health reps result in basically the same response: Contact Account Health so that they can manually add the appeal button. Phone calls just lead me back to the same place: just wait and our investigation team will contact you.

    But, yesterday, the clearest email was sent to me from Amazon after a lengthy chat about the issue. Here's the most important part of the email:

    I'm XXXX and I see that you're requesting to reactivate your seller- fulfilled listings as it has been deactivated because your On-Time Delivery Rate (OTDR) fell below the 90% OTDR requirement.

    I can see here that your OTDR is now at 90.09% and you have enabled AHT & SSA in your shipping settings.

    Usually, you can reactivate your seller- fulfilled listings by clicking the Submit appeal at the top of your Account Health dashboard to request reinstatement of your capabilities to list seller-fulfilled products.

    However, since this option is not available, I advise you to contact the Account Health Specialist by going to your Account Health Dashboard and clicking the Contact Us button to have this sorted out.

    Please help. Thanks in advance.

    2 votes
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    Is anyone else experiencing this issue - its getting serious for me
    by Seller_5HoLwLvf8zbzg
    in group

    Hello there,

    Case ID# 22285605661

    On September 14, 2026, Amazon requested that I complete a virtual verification interview. I completed the interview on the same day, but I have not received any update or outcome regarding my verification since then.

    I also opened Case ID #22285605661 on September 25, 2026, to follow up on the matter, but I have not received a response from Amazon yet.

    Has anyone else experienced a similar delay with the account verification process? This prolonged lack of communication is becoming increasingly challenging and is making the verification process quite difficult for me. I would appreciate hearing from anyone who has faced a similar situation or has any advice on how to proceed.

    1 vote
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    Keep classic alive as an option, please
    by Seller_mIs92krSxnwtf

    Were any sellers consulted or polled prior to the SC redesign? I don't remember being asked, but maybe I missed an email? Consequently, everything I use regularly is either hidden, removed, or just made more difficult to understand. And aside from the general clunkiness, some little but important usability features are gone as well, i.e. no more pinch-zoom available, so mobile is often not an option for my old eyes. Is there any way to keep "classic," alive?

    5 votes
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    Amazon has made it almost impossible and very time-consuming to finally find anything I want
    by Seller_8cIsVssvO29X6

    I had to search endlessly, ask questions on Google and on the Amazon Assistant, and finally found Buyer Feedback under Reports tab. None of the sources told me that - and it is not under Performance - which they said is at the top of the main page.

    Everything else is different and hard to find. Once I do, I forget how I finally found it and have to start all over again and make notes. Ridiculous!

    It was always so NICE to just pull up the Seller Page and immediately see how much money I had made that day, my buyer feedback and other things I wanted - now I have to search for all the things I want to know.. The ONLY obvious one is how many orders.

    And they did warn us, but suddenly here it is - and no option as there usually is - to return to the previous Seller Page.

    And the new page has a lot of new categories in which I never had and never will have any interest!

    Whose bright idea was this?????

    6 votes
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    4 replies
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    FBA Reimbursement claim denied -- $3499.99 New product returned in unsellable condition
    by Seller_3dCXzX1Vlolpj

    Case# 22391685461

    We supplied a brand new item worth $3499.99 to Amazon. The customer returned it after 2 weeks in unsellable, horrific condition. FBA acknowledged that is was Customer Damaged but collected no Customer Damage fee. Amazon held on to the item for 2.5 months before sending it back to us and providing no reimbursement.

    This is unfair to us as the customer basically destroyed the item. We deserve a reimbursement as the customer was determined to have damaged the item.

    How can we get our reimbursement? This is a crazy amount of money to lose.

    2 votes
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    50 views
    6 replies
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