செல்லர் ஃபோரம்கள்

ஃபோரம்கள்முகப்பு விவாதங்கள்குழுக்கள்

சமீபத்திய கலந்துரையாடல்கள்

பரிந்துரைக்கப்பட்டது

சமீபத்திய செயல்பாடு

சமீபத்தில் உருவாக்கப்பட்டது

அதிகம் பார்க்கப்பட்டது

அதிகம் வாக்களிக்கப்பட்டது

சமீபத்திய கலந்துரையாடல்கள்

பரிந்துரைக்கப்பட்டது

சமீபத்திய செயல்பாடு

சமீபத்தில் உருவாக்கப்பட்டது

அதிகம் பார்க்கப்பட்டது

அதிகம் வாக்களிக்கப்பட்டது

கம்யூனிட்டி மேனேஜரால் பின் செய்யப்பட்டது

Seller_khUF6HPR2AHxu

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வகை வாரியாக உலாவவும்

சமீபத்திய கலந்துரையாடல்கள்

பரிந்துரைக்கப்பட்டது

சமீபத்திய செயல்பாடு

சமீபத்தில் உருவாக்கப்பட்டது

அதிகம் பார்க்கப்பட்டது

அதிகம் வாக்களிக்கப்பட்டது

சமீபத்திய கலந்துரையாடல்கள்

பரிந்துரைக்கப்பட்டது

சமீபத்திய செயல்பாடு

சமீபத்தில் உருவாக்கப்பட்டது

அதிகம் பார்க்கப்பட்டது

அதிகம் வாக்களிக்கப்பட்டது

கம்யூனிட்டி மேனேஜரால் பின் செய்யப்பட்டது

Seller_khUF6HPR2AHxu

∙3 நாட்களுக்கு முன்பு

Seller_FJwyF3iu5qxUY

∙19 மணிநேரத்திற்கு முன்பு

Seller_IO8NvdXAKKrYP

∙6 நாட்களுக்கு முன்பு

Seller_FM4TuZBO1GUDh

∙2 நாட்களுக்கு முன்பு

Seller_DKMYQXpmRQRYK

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Seller_RW2hhNpmNDVQL

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∙22 மணிநேரத்திற்கு முன்பு

அடிக்கடி கேட்கப்படும் கேள்விகள்

கம்யூனிட்டி கைடுலைன்கள்

வெளியீட்டுக் குறிப்புகள்

பயன்பாட்டு நிபந்தனைகள்

தனியுரிமை அறிவிப்பு

செல்லர் கருத்துக்களுக்கான தனியுரிமை அறிவிப்பைப் பார்க்கவும்

தவறான பயன்பாட்டைப் புகாரளித்தல்

செல்லர் ஃபோரம்களுக்கு வரவேற்கிறோம்

வகை வாரியாக உலாவவும்

சமீபத்திய கலந்துரையாடல்கள்

பரிந்துரைக்கப்பட்டது

சமீபத்திய செயல்பாடு

சமீபத்தில் உருவாக்கப்பட்டது

அதிகம் பார்க்கப்பட்டது

அதிகம் வாக்களிக்கப்பட்டது

கம்யூனிட்டி மேனேஜரால் பின் செய்யப்பட்டது

🚀 Introducing: Learn from Sellers Like You 🚀

இவர் எழுதியது Seller_khUF6HPR2AHxu

3 நாட்களுக்கு முன்பு

Hello Sellers,

We're excited to announce a new way to accelerate your success on Amazon—Peer-to-Peer Content in Seller University!

What's New?

Starting today, you can access exclusive video content featuring real Amazon sellers sharing their proven strategies, best practices, and insider tips. These aren't corporate tutorials—they're authentic stories and actionable advice from sellers who've been exactly where you are now.

What You'll Discover:

Real Success Stories: Watch how fellow sellers overcame challenges and grew their businesses
Proven Strategies: Learn tactics that have delivered results for sellers across categories
Actionable Tips: Get practical advice you can implement immediately in your own business
Peer Insights: Gain perspectives from sellers who understand the day-to-day realities of selling on Amazon

Why Peer-to-Peer Learning?

Sometimes the best teacher is someone who's walked the same path. Our seller community is full of expertise, and now you can tap into that collective knowledge. Whether you're in your first 90 days or looking to scale, there's something to learn from sellers like you.

How to Access:

Visit Seller University and look for the "Learn from Sellers Like You" carousel on our home page to start watching. New videos will be added regularly in the coming weeks, so check back often for fresh content and new perspectives.

Ready to learn from the best? Your fellow sellers are waiting to share their secrets to success.

Have you learned a game-changing strategy from another seller? Share your story in the comments—your experience could inspire the next video!

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சமீபத்திய செயல்பாடு3 மணிநேரத்திற்கு முன்பு

⚖️ When Amazon Overrides Your Return Policy

இவர் எழுதியது Seller_FJwyF3iu5qxUY

19 மணிநேரத்திற்கு முன்பு

You've set your return policy, but Amazon issues a refund anyway. Understanding when this happens and how to proceed through SAFE-T claims and A-to-Z appeals is essential for managing your business and account health.

When Does Amazon Override Your Return Policy?

Amazon may issue refunds on your behalf in specific situations:

• Automatic Return Authorization: Amazon automatically authorizes return requests that fall within Amazon's return policy to ensure customers receive timely responses and prepaid return labels

• Customer Service Interventions: For Seller Fulfilled Prime orders, Amazon Customer Service may issue refunds directly when sellers don't respond within required timeframes

• Automated Refund Enforcement: If you don't provide a resolution within the specified timeframe after a return request, Amazon may automatically issue a returnless refund

Understanding SAFE-T Claims

What is SAFE-T Claim? Your protection program for requesting reimbursement from Amazon for losses caused by issues outside your control, including customer abuse, wrong items returned, or Amazon-issued refunds.

How to File:

1. Navigate to Performance > Manage SAFE-T Claims in Seller Central

2. Click File a New Claim and enter your Order ID

3. Select the appropriate claim reason and provide detailed documentation (photos, tracking, customer correspondence)

Key Requirements:

Your account must be debited and customer refund completed before filing
File within the designated claim window
Provide clear evidence, more documentation increases approval chances

ℹ️ For more information, check out the SAFE-T Claims help page in Seller Central

Understanding A-to-Z Guarantee Claims

What is an A-to-Z Claim? Customer protection when they experience problems with orders and haven't received satisfactory resolution after contacting you.

Response Timeline: You have 48-72 hours to respond, failure results in the claim being granted in favor of the customer.

How to Respond:

1. Go to Performance > A-to-Z Guarantee Claims

2. Find the claim under the Action Required tab

3. Provide detailed information: tracking, proof of delivery, buyer-seller messaging, and return authorization details

Appeal Process: You have 30 calendar days to appeal if a claim is granted against you. Provide new supporting information and send documents via Buyer-Seller Messages.

ℹ️ For more information, check out the A-to-Z Guarantee Claims help page in Seller Central

Key Takeaways

Act quickly: Both SAFE-T claims and A-to-Z responses have strict timeframes
Document everything: Keep records of tracking, delivery confirmations, and customer communications
Respond promptly: Providing timely resolutions helps prevent automatic refunds
Use the right tool: SAFE-T claims are for Amazon-initiated refunds; A-to-Z appeals are for customer-filed claims

We want to hear from you, Share Your Experience!

Drop a comment below:

• What documentation has been most effective when filing your SAFE-T claims?

• What's your biggest challenge when responding to A-to-Z claims, is it gathering evidence quickly, understanding what Amazon needs, or something else?

If you find a reply helpful, hit that upvote button to help other sellers find proven advice!

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சமீபத்திய செயல்பாடு4 மணிநேரத்திற்கு முன்பு

Amazon Will always Lie.. Always..

இவர் எழுதியது Seller_IO8NvdXAKKrYP

6 நாட்களுக்கு முன்பு

Amazon Will lie, Amazon Carriers will lie. They lie 100% of the time.

Here is my emails, to Amazon, 1118 in bound shipments. A total of 109k dollars of "excess" charges..

Amazon nor the Carrier will produce any information or reason how a increase in weight of a pallet decreases density. According to the laws of physics, its impossible.... But..

As I said before. Amazon always, and will always., lie, steal, cheat.. to anyone and any seller they can.

Every single one of these cases.. The repones it..

"We understand your concern regarding your disputed shipment. Upon review, our Partnered Carriers have identified discrepancies between the provided shipment information and actual measurements, specifically in weight and dimensions specifications. These discrepancies have resulted in an Inbound Transportation Fee transaction, which directly impacts shipping costs and operational efficiency."

Translation.. "We......Don't.... Care.... Go... Away.."

I am disputing a freight class reclassification (and resulting overcharge) on my LTL shipment of foam rollers to an Amazon fulfillment center.

The carrier applied Class 300, but based on NMFTA/NMFC density-based standards for this commodity, the correct class is 250 in both possible measurement scenarios (without pallet and with pallet).Shipment

Details:

Base dimensions: 40" length × 48" width

Weight: 193 lbs

Height scenarios: 44" (without pallet – load only) or 50" (with pallet – total shipment)

Using the suggested NMFTA-Endorsed Calculation (Density-Based) by Amazon MIC Team:

Athletic/sporting goods like foam rollers are classified primarily by density (pounds per cubic foot, PCF) under current NMFC rules (post-July 2025 updates, with standardized density tiers).

Scenario 1: 44-inch height (without pallet – load dimensions)

Volume: 40 × 48 × 44 = 84,480 cubic inches

Cubic feet: 84,480 ÷ 1,728 ≈ 48.9 cu ft

Density: 193 ÷ 48.9 ≈ 3.95 PCF

Scenario 2: 50-inch height (with pallet – total shipment dimensions)

Volume: 40 × 48 × 50 = 96,000 cubic inches

Cubic feet: 96,000 ÷ 1,728 ≈ 55.6 cu ft

Density: 193 ÷ 55.6 ≈ 3.47 PCF

Both densities fall in this range:

Current NMFTA/NMFC Density-to-Class Chart (Post-2025 Updates):

Less than 1 PCF → Class 400

1 but < 2 PCF → Class 300

2 but < 4 PCF → Class 250 <----- This One (applies to both 3.95 PCF and 3.47 PCF)

4 but < 6 PCF → Class 175

6 but < 8 PCF → Class 125

8 but < 10 PCF → Class 100

(Higher densities → lower classes down to 50)

This places the shipment at Freight Class 250 in either case.

The carrier's adjustment to Class 300 appears incorrect based on the measurements, weight, commodity type, and official NMFTA guidelines, resulting in an overcharge.

Please review the shipment, confirm the appropriate classification (including whether pallet height should be included per standard LTL practices), and adjust the freight class to 250. "

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சமீபத்திய செயல்பாடுஒரு நாள் முன்பு

FBA Shipping - Partnered Carrier Wont Load

இவர் எழுதியது Seller_FM4TuZBO1GUDh

2 நாட்களுக்கு முன்பு

Anyone else having issues trying to send to either FBA or AWD and the partnered carrier part of the process just spins and spins? Or it doesnt give us any carrier options.

Just started about 10 minutes ago.

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சமீபத்திய செயல்பாடுஒரு நாள் முன்பு

Too many people returning books.

இவர் எழுதியது Seller_DKMYQXpmRQRYK

2 நாட்களுக்கு முன்பு

Something that used to happen only rarely, is now happening more and more frequently. Someone buys a book (usually a textbook). Then, 3-4 weeks later, they "changed their mind". Now they want a full refund (after using the book in class), and Amazon is only too happy to oblige. Recently, someone asked for a refund for a textbook after 37 days because she "changed her mind". No way would I accept that. Unfortunately, Amazon had other ideas. It automatically deducted the money from my account, and I still haven't received the book, and likely never will. And another thing--why is the "return portal" in Seller Central so clunky and confusing? Overall, Seller Central is pretty good, but this is a glaring exception.

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சமீபத்திய செயல்பாடு2 நாட்களுக்கு முன்பு

FBA Found Missing Units, Created “.missing1” MSKU, Now 101 Units Stranded and Backend Status Inconsistent

இவர் எழுதியது Seller_RW2hhNpmNDVQL

2 நாட்களுக்கு முன்பு

Hello,

I am hoping a Community Manager can assist, as standard Seller Support has not been able to resolve this issue.

Summary:

Shipment ID: FBA195NCC8M7

We shipped 110 units in this shipment. Amazon initially marked them as missing. We opened an investigation and the units were eventually found.

However, instead of being returned to the original SKU, Amazon created a new system-generated MSKU:

FBA195NCC8M7.missing1

Those recovered units are now showing as stranded inventory (101 units remaining) with the stranded reason “Create a new listing.”

The issue:

The listing is live.
The detail page is live and purchasable.
The item appears active in Manage Inventory (both fulfillment methods).
Customers can purchase it right now.
We are Brand Registered and the brand owner.

Yet Seller Support claims that “in the backend” the listing is deleted and we must create a new listing.

If I attempt to create a new listing, Seller Central warns that the product is already listed in our inventory, so creating a duplicate would violate catalog policy.

Additional concerns:

Amazon Retail is appearing as a seller on the detail page.
I currently have 101 stranded units with an auto-removal date.
I am concerned that inventory recovered from the missing shipment was not properly reattached to the original SKU and may now be misassociated in the catalog.

Seller Support responses have been inconsistent. I have been told:

The listing is deleted.
The listing is active but deleted in the backend
Create a new listing.
Wait 24–48 hours and it may disappear.

There is clearly a backend catalog or MSKU association issue between the original SKU and the system-generated “.missing1” SKU.

Relevant Case IDs:

19431315451

19485914311

What I need:

The recovered inventory reassociated with the original SKU.
Removal of the stranded “.missing1” MSKU.
Confirmation that recovered inventory is properly attributed and not misassociated.
Clarification on why Amazon Retail is appearing while we have stranded units from the same shipment.

We are not willing to create a duplicate listing for an existing product, as that would compromise catalog integrity.

If a Community Manager can escalate this to the inventory reconciliation or catalog team, it would be greatly appreciated.

Thank you.

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சமீபத்திய செயல்பாடு2 நாட்களுக்கு முன்பு

AtoZ Claim Granted For an Out of Policy Return Because We Didn't Respond in 48 Hours

இவர் எழுதியது Seller_RnoJYdlqCE5Tw

22 மணிநேரத்திற்கு முன்பு

Amazon raised an out of policy return request for an item worth $449 and it said "Ordered wrong style/size/color" and the buyer comment said "no comment". The order was from 60 days ago.

The request said, Authorize Request or Close Request. I went to the authorization and went to close the request because it was outside of the 30 days and the reason wasn't clear. I got an error message saying "system issue, try again in 15 mins" and couldn't get past that after trying a few times. So i left it. I thought i was in my rights to leave it, it was out of policy and no reason or comment was given. It wasn't faulty or anything and the customer hadn't left a comment.

Well today Amazon have granted an AtoZ claim and refunded the customer in full "because we didnt respond to the return request within 48 hours" a deadline which was never given to me. The customer has given a sob story in the claim attempting to say that they had only just read the instruction manual and there was a feature that it didn't have that he thought it had and that the listing "leads you to think' it has. The listing doesn't suggest anything of the sort. Either way, if it had been communicated properly then this could have been avoided, i might have even accepted the return. Amazon also need to make it clear that they will refund the customer if you don't reply to the request within 48 hours! Despite the fact that i couldn't because it gave me the error message.

Long story short, the customer gets a free $449 item because they read the instruction manual 60 days after purchase, thought that it had a feature that it doesn't have listed and wanted a refund.

The game gets harder by the day.

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