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Seller_khUF6HPR2AHxu

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Seller_khUF6HPR2AHxu

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Seller_FM4TuZBO1GUDh

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Seller_FJwyF3iu5qxUY

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Seller_DKMYQXpmRQRYK

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よくある質問

セラーフォーラムやディスカッションへの参加方法などに関する詳細はこちら

レビューガイドライン

オープンで安全な環境を維持するためのヒント

リリースノート

出品者フォーラムの改善により、最新情報を常に更新できます。

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不正または違反を報告

Amazonポリシーの違反の報告には、このフォームを使用してください

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1件の投稿がコミュニティマネージャーにより固定されました

🚀 Introducing: Learn from Sellers Like You 🚀

投稿者：Seller_khUF6HPR2AHxu

3日前

Hello Sellers,

We're excited to announce a new way to accelerate your success on Amazon—Peer-to-Peer Content in Seller University!

What's New?

Starting today, you can access exclusive video content featuring real Amazon sellers sharing their proven strategies, best practices, and insider tips. These aren't corporate tutorials—they're authentic stories and actionable advice from sellers who've been exactly where you are now.

What You'll Discover:

Real Success Stories: Watch how fellow sellers overcame challenges and grew their businesses
Proven Strategies: Learn tactics that have delivered results for sellers across categories
Actionable Tips: Get practical advice you can implement immediately in your own business
Peer Insights: Gain perspectives from sellers who understand the day-to-day realities of selling on Amazon

Why Peer-to-Peer Learning?

Sometimes the best teacher is someone who's walked the same path. Our seller community is full of expertise, and now you can tap into that collective knowledge. Whether you're in your first 90 days or looking to scale, there's something to learn from sellers like you.

How to Access:

Visit Seller University and look for the "Learn from Sellers Like You" carousel on our home page to start watching. New videos will be added regularly in the coming weeks, so check back often for fresh content and new perspectives.

Ready to learn from the best? Your fellow sellers are waiting to share their secrets to success.

Have you learned a game-changing strategy from another seller? Share your story in the comments—your experience could inspire the next video!

6件の投票

3件の投票

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最新のアクティビティ52分前

FBA Shipping - Partnered Carrier Wont Load

投稿者：Seller_FM4TuZBO1GUDh

2日前

Anyone else having issues trying to send to either FBA or AWD and the partnered carrier part of the process just spins and spins? Or it doesnt give us any carrier options.

Just started about 10 minutes ago.

6件の投票

0件の投票

67件の閲覧

14件の返信

最新のアクティビティ23時間前

Amazon Will always Lie.. Always..

投稿者：Seller_IO8NvdXAKKrYP

6日前

Amazon Will lie, Amazon Carriers will lie. They lie 100% of the time.

Here is my emails, to Amazon, 1118 in bound shipments. A total of 109k dollars of "excess" charges..

Amazon nor the Carrier will produce any information or reason how a increase in weight of a pallet decreases density. According to the laws of physics, its impossible.... But..

As I said before. Amazon always, and will always., lie, steal, cheat.. to anyone and any seller they can.

Every single one of these cases.. The repones it..

"We understand your concern regarding your disputed shipment. Upon review, our Partnered Carriers have identified discrepancies between the provided shipment information and actual measurements, specifically in weight and dimensions specifications. These discrepancies have resulted in an Inbound Transportation Fee transaction, which directly impacts shipping costs and operational efficiency."

Translation.. "We......Don't.... Care.... Go... Away.."

I am disputing a freight class reclassification (and resulting overcharge) on my LTL shipment of foam rollers to an Amazon fulfillment center.

The carrier applied Class 300, but based on NMFTA/NMFC density-based standards for this commodity, the correct class is 250 in both possible measurement scenarios (without pallet and with pallet).Shipment

Details:

Base dimensions: 40" length × 48" width

Weight: 193 lbs

Height scenarios: 44" (without pallet – load only) or 50" (with pallet – total shipment)

Using the suggested NMFTA-Endorsed Calculation (Density-Based) by Amazon MIC Team:

Athletic/sporting goods like foam rollers are classified primarily by density (pounds per cubic foot, PCF) under current NMFC rules (post-July 2025 updates, with standardized density tiers).

Scenario 1: 44-inch height (without pallet – load dimensions)

Volume: 40 × 48 × 44 = 84,480 cubic inches

Cubic feet: 84,480 ÷ 1,728 ≈ 48.9 cu ft

Density: 193 ÷ 48.9 ≈ 3.95 PCF

Scenario 2: 50-inch height (with pallet – total shipment dimensions)

Volume: 40 × 48 × 50 = 96,000 cubic inches

Cubic feet: 96,000 ÷ 1,728 ≈ 55.6 cu ft

Density: 193 ÷ 55.6 ≈ 3.47 PCF

Both densities fall in this range:

Current NMFTA/NMFC Density-to-Class Chart (Post-2025 Updates):

Less than 1 PCF → Class 400

1 but < 2 PCF → Class 300

2 but < 4 PCF → Class 250 <----- This One (applies to both 3.95 PCF and 3.47 PCF)

4 but < 6 PCF → Class 175

6 but < 8 PCF → Class 125

8 but < 10 PCF → Class 100

(Higher densities → lower classes down to 50)

This places the shipment at Freight Class 250 in either case.

The carrier's adjustment to Class 300 appears incorrect based on the measurements, weight, commodity type, and official NMFTA guidelines, resulting in an overcharge.

Please review the shipment, confirm the appropriate classification (including whether pallet height should be included per standard LTL practices), and adjust the freight class to 250. "

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最新のアクティビティ23時間前

⚖️ When Amazon Overrides Your Return Policy

投稿者：Seller_FJwyF3iu5qxUY

17時間前

You've set your return policy, but Amazon issues a refund anyway. Understanding when this happens and how to proceed through SAFE-T claims and A-to-Z appeals is essential for managing your business and account health.

When Does Amazon Override Your Return Policy?

Amazon may issue refunds on your behalf in specific situations:

• Automatic Return Authorization: Amazon automatically authorizes return requests that fall within Amazon's return policy to ensure customers receive timely responses and prepaid return labels

• Customer Service Interventions: For Seller Fulfilled Prime orders, Amazon Customer Service may issue refunds directly when sellers don't respond within required timeframes

• Automated Refund Enforcement: If you don't provide a resolution within the specified timeframe after a return request, Amazon may automatically issue a returnless refund

Understanding SAFE-T Claims

What is SAFE-T Claim? Your protection program for requesting reimbursement from Amazon for losses caused by issues outside your control, including customer abuse, wrong items returned, or Amazon-issued refunds.

How to File:

1. Navigate to Performance > Manage SAFE-T Claims in Seller Central

2. Click File a New Claim and enter your Order ID

3. Select the appropriate claim reason and provide detailed documentation (photos, tracking, customer correspondence)

Key Requirements:

Your account must be debited and customer refund completed before filing
File within the designated claim window
Provide clear evidence, more documentation increases approval chances

ℹ️ For more information, check out the SAFE-T Claims help page in Seller Central

Understanding A-to-Z Guarantee Claims

What is an A-to-Z Claim? Customer protection when they experience problems with orders and haven't received satisfactory resolution after contacting you.

Response Timeline: You have 48-72 hours to respond, failure results in the claim being granted in favor of the customer.

How to Respond:

1. Go to Performance > A-to-Z Guarantee Claims

2. Find the claim under the Action Required tab

3. Provide detailed information: tracking, proof of delivery, buyer-seller messaging, and return authorization details

Appeal Process: You have 30 calendar days to appeal if a claim is granted against you. Provide new supporting information and send documents via Buyer-Seller Messages.

ℹ️ For more information, check out the A-to-Z Guarantee Claims help page in Seller Central

Key Takeaways

Act quickly: Both SAFE-T claims and A-to-Z responses have strict timeframes
Document everything: Keep records of tracking, delivery confirmations, and customer communications
Respond promptly: Providing timely resolutions helps prevent automatic refunds
Use the right tool: SAFE-T claims are for Amazon-initiated refunds; A-to-Z appeals are for customer-filed claims

We want to hear from you, Share Your Experience!

Drop a comment below:

• What documentation has been most effective when filing your SAFE-T claims?

• What's your biggest challenge when responding to A-to-Z claims, is it gathering evidence quickly, understanding what Amazon needs, or something else?

If you find a reply helpful, hit that upvote button to help other sellers find proven advice!

2件の投票

9件の投票

225件の閲覧

3件の返信

最新のアクティビティ3時間前

Too many people returning books.

投稿者：Seller_DKMYQXpmRQRYK

2日前

Something that used to happen only rarely, is now happening more and more frequently. Someone buys a book (usually a textbook). Then, 3-4 weeks later, they "changed their mind". Now they want a full refund (after using the book in class), and Amazon is only too happy to oblige. Recently, someone asked for a refund for a textbook after 37 days because she "changed her mind". No way would I accept that. Unfortunately, Amazon had other ideas. It automatically deducted the money from my account, and I still haven't received the book, and likely never will. And another thing--why is the "return portal" in Seller Central so clunky and confusing? Overall, Seller Central is pretty good, but this is a glaring exception.

4件の投票

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75件の閲覧

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最新のアクティビティ2日前

Unable to reactivate my listing - "You are not approved to list this product and we are not accepting applications at this time"

投稿者：Seller_jMelrSh6gkFFx

1日前

Hello,

We are the sole seller and brand owner of all my ASINs. We were selling without issue for a long time and eventually went out of stock for some time. When restocking, we noticed that both our listings were marked as "Inactive". When we attempt to activate them again so we can send FBA inventory, we get the following messages: "Fix Listing Issues" -> "Request Approval" -> "We are not accepting applications to sell: Other category in New, Used, Refurbished, Collectible condition(s)"

How can we go about activating this listing again so we can replenish inventory and begin selling again? Can anyone provide guidance on how to rectify this?

When we contact support, the only thing they tell us to do is simply "wait"... Their support only state that "Unfortunately, we are unable to provide specific details about the eligibility criteria or the exact reasons your account does not currently qualify to sell these products. The determination is based on multiple factors including account metrics, distribution pathways of the brand, and other considerations that are part of our internal review process. We do not have a submission process available at this time that would allow you to provide additional documentation to meet the criteria. We recommend continuing to maintain strong account health metrics and monitoring your eligibility status. If your account becomes eligible to sell these products in the future, you will see "Apply to sell" next to the products in the "Add Products" feature in Seller Central."

I've heard @Seller_l7Jtck9jxnEA0 is adept at resolving such matters. Michelle, I'd truly appreciate your input and assistance in resolving this so we can resume selling our products.

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最新のアクティビティ24時間前

AtoZ Claim Granted For an Out of Policy Return Because We Didn't Respond in 48 Hours

投稿者：Seller_RnoJYdlqCE5Tw

21時間前

Amazon raised an out of policy return request for an item worth $449 and it said "Ordered wrong style/size/color" and the buyer comment said "no comment". The order was from 60 days ago.

The request said, Authorize Request or Close Request. I went to the authorization and went to close the request because it was outside of the 30 days and the reason wasn't clear. I got an error message saying "system issue, try again in 15 mins" and couldn't get past that after trying a few times. So i left it. I thought i was in my rights to leave it, it was out of policy and no reason or comment was given. It wasn't faulty or anything and the customer hadn't left a comment.

Well today Amazon have granted an AtoZ claim and refunded the customer in full "because we didnt respond to the return request within 48 hours" a deadline which was never given to me. The customer has given a sob story in the claim attempting to say that they had only just read the instruction manual and there was a feature that it didn't have that he thought it had and that the listing "leads you to think' it has. The listing doesn't suggest anything of the sort. Either way, if it had been communicated properly then this could have been avoided, i might have even accepted the return. Amazon also need to make it clear that they will refund the customer if you don't reply to the request within 48 hours! Despite the fact that i couldn't because it gave me the error message.

Long story short, the customer gets a free $449 item because they read the instruction manual 60 days after purchase, thought that it had a feature that it doesn't have listed and wanted a refund.

The game gets harder by the day.

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最新のアクティビティ15時間前