Hello Amazon Amazon Moderators,

We are looking for guidance regarding an Unsuitable Inventory Investigation issue on one ASIN. We have submitted multiple appeals and provided all requested documentation, but the appeals continue to be rejected even after following the instructions provided by Account Health Support.

The issue is related to an ASIN that we are no longer actively selling. We closed the listing in April and also created removal orders, but the listing was later flagged under the Unsuitable Inventory Investigations policy.

We have submitted the following documentation to support the legitimacy, movement, and payment trail of the inventory:

1. Supplier invoice showing the product details, ASIN, quantity purchased, and invoice amount.

2. Updated supplier invoice showing the credit/payment adjustment and final paid balance.

3. Payment proofs showing the payments made to the supplier.

4. Bank/credit card statements supporting the payment transactions.

5. Supplier’s supplier invoice / upstream supply chain documentation available to us.

6. Bill of Lading.

7. Shipment tracking details.

8. Proof of delivery.

9. FBA shipment details showing the inventory was shipped to Amazon.

10. Explanation of the payment adjustment and how the final paid amount matches the updated invoice.

After Amazon requested additional upstream documentation, we contacted the upstream supplier for more details. The supplier informed us that they cannot provide protected business documents, supplier records, or confidential supply chain documents directly to us because of confidentiality and business relationship concerns.

However, the supplier provided written confirmation that Amazon may contact them directly. They stated that they are willing to verify the purchase history, supply chain information, and seller verification details directly with Amazon through proper business channels.

We included this supplier email in our appeal, but Amazon does not appear to be contacting the supplier for verification. Instead, the appeal continues to be rejected, even though the supplier is willing to provide the details directly to Amazon.

We have tried to follow every step provided by Account Health Support, including updating the invoice, providing payment proof, providing logistics documents, and obtaining supplier confirmation for direct Amazon verification.

Case IDs related to this issue:

20733111931

20860633461

20919481561

20937835431

20970043831

20993722031

At this point, we are not sure what else Amazon requires. We have provided invoices, payment records, supplier documentation, shipment tracking, Bill of Lading, proof of delivery, FBA shipment details, and a supplier email authorizing Amazon to contact them directly for verification.

@Seller_8hQgfj6OVZYse @Seller_j9Bd91CW3ZVpr @Seller_lmwzklfLOK2Ob @Seller_9Kb3jdNMszN2C @Seller_l3eCP9f1PtJXC @Seller_l7Jtck9jxnEA0 @Seller_xkwDczt8sPSmx @Seller_c83lvWVHqYn8J

Can an Amazon moderator please review the case history and advise what specific document or step is still missing? We are fully willing to cooperate, but we need clear guidance because the current rejections do not explain why the submitted documentation is not being accepted.

Thank you.