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🚨 Ask Amazon - GET ANSWERS on Dietary Supplements GMP Compliance on Tuesday, December 16th.
by Seller_WD80mtpYHjvBN

🗓️ MARK YOUR CALENDARS: Join us on December 16th, from 8am - 5pm PDT, for a live Q&A session with members of the Compliance team, where we'll dive deep on the implementation of GMP validation requirements for Dietary Supplements. This is a great opportunity to ask questions and provide feedback directly to the Compliance team.

Whether you're new to selling Dietary Supplements or a tenured seller, this is your chance to:

  • Get expert answers to your pressing Dietary Supplements questions
  • Share your experiences and learn from fellow sellers
  • Provide direct feedback to the Compliance team

‼️Save the date! Add this Ask Amazon session to your Google or Outlook calendar.

_____________________________________________________

📚 Key Resources: We've compiled key resources related to Dietary Supplement products for easy access.

Dietary supplements

_____________________________________________________

💡 Submit questions below!

Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

In the meantime, let's keep the conversation going! Share your top tips for new sellers getting started with Dietary Supplements, and let's build momentum heading into the December 16th Q&A session!

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

1 vote
0 votes
52 views
0 replies
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[Now Closed] GET ANSWERS from the Brand Registry team and provide feedback on December 10
by Seller_hme3Wbydd1ihr
Amazon replied

🗓️ MARK YOUR CALENDARS: Join us on Wednesday December 10, from 8am - 5pm PST, for a live Q&A session with members of the Brand Registry team where we’ll recap developments from the past year and look ahead to 2026 with this opportunity to ask questions and provide feedback directly to the team.

_____________________________________________________

📚 2025 Highlights: In case you missed it, we’ve partnered with the Brand Registry team to host many Ask Amazon events this year, including:

New Product Image Requirements

Enrollment Improvements and the Brand Registry Application Guide

Reporting IP infringement via the Report a Violation tool

_____________________________________________________

💡 Submit questions below!

Post all your questions and feedback for the Brand Registry team below! Our partners will be reviewing the questions and comments that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

In the meantime, let's keep the conversation going! Share your top tips for new sellers enrolling in Brand Registry, and let's build momentum heading into the December 10th Q&A session!

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

3 votes
2 votes
481 views
46 replies
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Reversed reimbursements and no inventory added back
by Seller_K5hz6NXl1wfiy
Amazon replied

I opened a case 18946561811 about reimbursements being reversed. I was then told that inventory was added back. I checked the reference ids and then the actual inventory ledger and the inventory ledger shows no record of any inventory being added. I also have the products listed and no inventory was added and it shows out of stock. I also had reimbursements reversed from over a year ago with no inventory added back. As the shipments are also over a year old amazon reversed the reimbursement randomly and I can even submit a claim as the claim window has expired. So amazon has no claim window for when they can randomly reverse reimbursements but I have one so when amazon does this I can't even request an investigation! I need a mod to review my case and please help me.

6 votes
0 votes
136 views
7 replies
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Excess Inventory Error For Product?
by Seller_bMefNsX7UWOxk
Amazon replied

We recently sold out of stock, and Amazon FBA won't let me ship inventory in with this error:

"This SKU is restricted from shipment creation due to excess inventory. It already has a maximum 3-4 months of supply based on forecasted demand. Remove the item from this shipment or request an exception to send additional units. You can also explore alternative storage through AWD, subject to capacity availability."

1 vote
0 votes
95 views
7 replies
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Major Chargeback Issue(s) - Moderator Intervention Requested
by Seller_zGoDlPZLneGhF

I am requesting full reimbursement for the chargeback related to Order ID: 113-4767313-0817849 ($280.79)

The buyer returned an empty product box months ago and we charged a 100% restocking fee (per Amazon Policy)

The original chargeback was denied.

The second chargeback was marked as "You are not responsible for this chargeback or its reimbursement."

This morning the second chargeback was changed to what is shown in the attached screenshot below and our account was charged.

Amazon must protect sellers from chargebacks of this nature as all other platforms do.

On top of the above, the buyer opened an A-Z claim on October 3rd which Amazon declined on October 5th after we uploaded our response, photos of the return, etc.

Case ID: 19064220071

@Seller_FJwyF3iu5qxUY@Seller_l7Jtck9jxnEA0@Seller_WD80mtpYHjvBN@Seller_8hQgfj6OVZYse@Seller_06JS7friV1yzw

1 vote
0 votes
68 views
7 replies
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DEACTIVATION HAPPY 🎅
by Seller_HHQszOIxbh3iX

Dear Sellers,

We had (1 ASIN) listed at (1 unit available). Overnight we were deactivated due to the (UNSOLD - ZERO SALES - ASIN). Amazon deactivated overnight, due to 1 ASIN that "might be, a "SUSPICION" of being counterfeit, maybe.

The ASIN had absolutely NO sales (0)

We are stunned, and dissapointed Amazon works this way.

Our funds are now on hold, and sales have came to a complete hault while this issue is resolved during this holiday season. We have provided detailed images to help sellers avoid this unreal, uncontrollable situation.

Kind Regards,

Monkey Boxx Shop 🐵

1 vote
7 votes
1.3K views
32 replies
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Orders and sales not updating since 46 minutes ago?
by Seller_eGwesM3vclATx
Amazon replied

My orders haven't come in at all since starting 46 minutes ago, and it seems like the business reports are also reflecting this - anyone else noticing it as well?

4 votes
0 votes
158 views
3 replies
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Why approved for the wrong brand name. and how to resolve
by Seller_K6HChGIIwHGrb

My official and approved brand name is PICKGLOW. However, in the beginning I mistakenly entered the brand name as PICK GLOW (with a space). Later, I corrected the mistake and updated all the required documents under the correct brand name PICKGLOW, and my brand was approved accordingly.

Recently, Amazon changed the brand name back to the incorrect version PICK GLOW, and as a result all these listings were set to inactive. And my listings have been deactivated

i dont know to to resolve this issue . any one help me for kind information

1 vote
0 votes
24 views
5 replies
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