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I'm needing to update my driver's license soon on Amazon and when I do that, a bank verification will be triggered. In November of 2024, my bank started redacting account numbers, only showing the last 4 digits. How do I verify my account number when it is no longer shown on the bank statement?

Subject: Unable to Complete Identity Re-Verification for Over a Month – Urgent Assistance Needed

Hello Fellow Sellers,

I’ve been facing an ongoing identity re-verification issue for over a month, and I’m reaching out here for advice or guidance as my attempts to resolve it through Amazon’s channels have been unsuccessful. Here’s a summary of my situation:

Issue Overview:

Amazon requested re-verification of my identity, but I cannot find any way to upload the required documents.

I’ve checked all areas in Seller Central, including Performance Notifications, the Identity Verification section under Account Info, and the specific link Amazon provided:

https://sellercentral.amazon.com/mario/seller-verification/soa-coc/regional/?mons_sel_mcid=A38KEZ26WIMX8&mons_sel_mkid=ATVPDKIKX0DER

Unfortunately, the link doesn’t provide any option to upload documents, and all my attempts to access it via different devices, browsers, and incognito mode have failed.

Attempts to Resolve:

I’ve opened multiple cases with Amazon, and here is the timeline of my case IDs:

Case 1: December 26, 2024 – ID: 16911898731

Case 2: December 28, 2024 – ID: 16923498271

Case 3: December 30, 2024 – ID: 16933675851

Case 4: January 1, 2025 – ID: 16940625791

Case 5: January 22, 2025 – ID: 17061202381

Case 6 (Current): January 22, 2025 – ID: 17063397771

I’ve also called Seller Support multiple times, but I receive the same response each time: they suggest I use the link provided in the notification, which doesn’t work.

I’ve emailed the Seller Performance Team with my required documents (ID and proof of address) attached, but I have not received any resolution.

Current Situation:

My products are now in the Amazon warehouse and are Prime-eligible, but my account is under limited access due to the incomplete re-verification.

This is severely impacting my ability to sell, and I’ve followed every instruction provided by Amazon with no success.

Request for Help:

Has anyone experienced this issue or found a working solution when the provided link doesn’t allow document uploads?

Is there a better way to escalate this problem or any other method for document submission?

Any advice from experienced sellers would be greatly appreciated.

This issue has been extremely frustrating and has affected my ability to run my business on Amazon. If anyone has insights or suggestions, I would be truly grateful.

Thank you for your time and support!

Best regards,

Mahfujur Rahman

@Seller_PIHyltK09pbl3

@Seller_JT2cdQLa0Oueg

@Seller_NjphkphSX0DN5

In November I shipped a product by purchasing a UPS label from Amazon.

Later on the customer contacted me to let me know that the package was never received.

I checked the tracking number and it showed that the package was not delivered. So I contacted UPS to locate the package but I was told to contact USPS because that shipment was a Mail Innovations shipment where UPS handles the first part of the shipping and USPS does the final delivery.

Upon contacting USPS I was told that, because the shipping label was purchased from UPS, I couldn't file a "missing mail' claim with USPS.

In the meantime I opened a case with Seller Support to get their help. I was told to contact UPS and USPS and open a case with them. After another round of phone calls I was given a case number from UPS to demonstrate that I called regarding the missing package.

I had to open another case with Seller Support because the first one was closed as "Answered" and could not be opened again.

Now I am being given the run around by Seller Support telling me to contact UPS and file a claim.

Why is this so complicated? I purchase the label via Amazon. Isn't amazon responsible for the refund of the shipping label?

Can a MOD help, please?

Case ID 17015295261 (1st case opened)

Case ID ID 17059156241 (second case opened)

Amazon is so shameless. It deleted and blocked the post and restricted freedom of speech, and then said that I changed it myself.

I am trying to verify my identity but the link to verify my identity leads to a screen with this error message:

"Internal Error: We apologize for the inconvenience. There may be an issue processing your request at this time. Please try refreshing your browser page or clearing your browser cache and cookies to see if that resolves the problem. If the issue persists, please contact Amazon Selling Partner Support with any error messages you see so we can assist with your request."

I have tried different browsers and I even tried it on my phone as opposed to a desktop. I submitted a few case logs about this, and the issue has not been resolved after a few weeks. Since this is an internal error how can I accelerate addressing this problem as I need to make my account a professional seller account to create my first shipment, and my supplier is waiting on me. Without a professional seller account, I am unable to create my shipment because of the FBA shipment capacity limits placed on non-professional sellers. This is time sensitive; someone please help.

Can someone help with this, Its been 24 hours and I see the credits and debits for verfication on my bank accounts. I have tried 2 different credit cards.

Problem with your Seller Account

You’re currently unable to add or edit listings because either the credit or debit card on file is invalid or it is in the process of validating, which could take up to 24 hours. Ensure that you have a valid credit or debit card uploaded in Account Settings.

Has anyone else had an increase in the wrong item returned? My main product is a fairly expensive (~$180) electronics tool and lately I've had a number of returns of the wrong item, always something I don't sell and something worth only a dollar or two. Very clearly the wrong item. At what point will Amazon start opening boxes to check, or at least weighing packages? Is it possible to have FBA items returned directly to me so I can accept or deny them myself?

Here's a reminder that the '1a Gross amount of payment card/third party network transactions' on your Amazon 1099-K should very nearly equal the sum of the following entries from your 2024 full-year Summary Report that you can download on your Reports Repository page:

= Product sales (non-FBA)

+ FBA product sales

+ Gift wrap credits

+ Product, shipping, gift wrap taxes and regulatory fee collected

+ Promotional rebates (typically a negative number)

+ Shipping credits

In our case the 2024 Summary Report total was within a few hundred dollars (~0.05%) of the 1099-K box 1a amount; others have stated that the slight difference is because those two documents have inconsistent transaction time windows.

We choose to report as income to the IRS the total of the entries above from the 2024 Summary Report, not the 1099-K box 1a amount, because we have the monthly Date Range Transaction Reports (whose 12-month totals always match the annual Summary Report to the penny) as proof in the event of an audit.

The other entries in your Summary Report (positive and negative) are reported as expenses, so the 'Product, shipping, gift wrap taxes and regulatory fee collected' included in your reported income is exactly negated by 'Amazon Obligated Tax and Regulatory Fee Withheld' plus 'Product, shipping, gift wrap taxes and regulatory fee refunded' included in your reported expenses.

Several years ago, when we tried Remote Fulfillment by FBA, our income and expenses for sales outside the USA were NOT included in our US Dollar summary reports or our 1099-K. And since the many US Dollar payments from Amazon each had a different foreign exchange rate, we found it insanely difficult to reconcile those payments with our foreign-currency Summary Reports to report income and expenses for those transactions. However failing to do so would have made us liable for a failed IRS audit.

Hello Everyone,

As of today, my seller account has been unfairly suspended for about 4 months due to a "section 3" violation. Even though I have submitted all the documents Amazon requested, they keep sending the same generic response: "We received your submission but do not have enough information to reactivate your account."

For over 2 years, I have been a Retail and Online Arbitrage seller on Amazon, conducting business honestly and fully complying with Amazon's rules. I have never sold counterfeit products; I sourced all my products either directly from the brand itself or from its authorized sellers. In return, Amazon has destroyed my business!

They have seized all my inventory, kept my account deactivated for 4 months, and on top of that, they are charging me the highest storage fees every month because some of the items in my inventory have now been categorized as "aged inventory."

Please don’t tell me that I need to obtain an LOA (Letter of Authorization) from the brand or that it’s normal for Amazon to close my account if I don’t have one. Amazon itself explicitly states that I can submit either the invoice for the product or an LOA from the brand if available.

The product that caused my account suspension was sourced directly from the brand's own website. Despite providing the brand’s official invoice and my credit card payment statements, Amazon claims that this is insufficient. There hasn’t been a single complaint from any customer or even from the brand itself. Moreover, there are currently 20 other sellers listing the same product now.

Honestly, I don’t know what else I can do. I invested in my business, sourcing my products properly, trusting that Amazon was a reliable platform. But Amazon has destroyed both my business and my motivation!

To be honest, I’m starting to think that Amazon discriminates against sellers from certain countries or nationalities. Or perhaps they lack employees who are competent enough to review the submitted documents properly. But what is the fault of those of us who are trying to conduct business in the right way?