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Account health protection for seller-fulfilled orders affected by Hurricanes Milton and Helene
by Seller_RSwABJNHpHnEZ
Amazon replied

Amazon has determined that Hurricanes Milton and Helene are major fulfillment network disruptions that affect the shipping regions listed below, and we have taken steps to reduce their impact on seller orders and your account health metrics.

For seller-fulfilled orders that are shipped to or from these regions, Amazon is adding promise extensions to the delivery dates customers see to ensure delivery expectations reflect possible delays. Additionally, we will protect your impacted orders from being considered as defects to your On-time Delivery Rate (OTDR), Late Shipment Rate (LSR), and Cancellation Rate (CR).

If any of your orders to or from these shipping regions are shipped late, delivered late or cancelled, these will not be calculated as a defect on your Account Health Dashboard and will not count against you for purposes of determining whether you have met the requirements of our Order Performance program policy.

The zip codes we add promise extensions to are dynamically updated as we get updates from carriers and observe transit lanes impact.

For Hurricane Milton, these exceptions and protections are already in effect as of October 8 and will continue until at least October 25. As of the moment we published this post, the zip codes we are proactively providing account protection are any that start with the following 3 digits: 286, 287, 288, 303, 304, 305, 306, 315, 320, 321, 322, 326, 327, 328, 329, 330, 334, 335, 336, 337, 338, 339, 340, 341, 342, 344, 346, 347, 349.

For Hurricane Helene, these exceptions and protections are already in effect as of September 25 and will continue until at least October 18. As of the moment we published this post, the zip codes we are proactively providing account protection were any that start with the following 3 digits: 242, 243, 246, 266, 268, 270, 273, 275, 278, 279, 280, 281, 282, 283, 285, 286, 287, 288, 289, 290, 291, 293, 294, 295, 296, 297, 298, 299, 301, 304, 305, 306, 307, 308, 309, 310, 312, 313, 314, 315, 316, 317, 318, 319, 320, 323, 324, 325, 326, 329, 330, 338, 339, 342, 349, 359, 368, 376, 377, 378, 398

We may extend these dates and protected zones further based on continued impact to affected regions.

Additionally, we will remove any protected orders from your Account Health metrics reports. To view which of your orders were not protected and currently impact your account health metrics, go to your Account Health dashboard, click on the metric you are interested in viewing, and click ‘download report’. Please reach out to us via Seller support if there are orders which were affected by this event that were not considered for the above account health metric protection, and our investigations team will evaluate if the shipping to or shipping from zones of your orders should be considered under this protection.

Fulfilled by Merchant Team

7 votes
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This is to inform you that your shipment has been scheduled to deliver to a fulfillment center and please find more information below.
by Seller_EWNrve3xipkzo
Amazon replied

My AWD shipment is being redirected to a FC. What does that mean? Will I still have the advantages of AWD - lower storage costs and MCD capabilities?

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Seller acount suspended in one category for alleged poor fullfillnment rate
by Seller_zjpDoqHSgyqBI

I received a notification that my selling privileges in one category, the only one I sell in, have been suspended due to a poor fulfillment / tracking record. My valid tracking rate at that time was at 100% (the client feedback rate also 100%) and my account shows healthy. I assumed that this was an error and filled in the appeals form, explaining that my valid tracking rate is 100% and that this is an error on the part of Amazon. To my surprise I was informed that the suspension couldn't be lifted because I didn't provide information on how I would improve my tracking rate. I repeated this exercise several times and received the same nonsensical reply every time.

I assume that my appeal is being handled by an AI bot or some underpaid worker, who only briefly glances at the appeal and then denies it. Is there any way to contact a human being at Amazon with a minimum level of common sense who can fix this issue?

Thanks,

Harry S.

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由于被跟卖，标题不一致导致危险品审核不通过
by Seller_McK9fCzL5hfox

已经超过一个月的时间了，产品一直处于缺货的状态。

整个处理流程一直在重复且没有得到解决。

1.客服联系危险品审核团队，让我等待，第一次等三四天，第二次等2周。 2.收到邮件说已经删除其他国家的链接。 3.让我重新上上链接。 4.上完链接重新上传危险品审核文件。 5.被驳回，说在不同国家有链接标题不一致。 6.回到第一步重新开始，现在已经是在第三次等危险品审核团队了。。。。。。

每次联系客服都是一样的说法，，，就想问能不能解决呢？解决不了我的产品怎么办呢？怎么处理呢？

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I Am So SICK OF THIS CRAP
by Seller_fES06yRlGgMc4

Deliver by: Wed, Oct 2, 2024 PDT to Wed, Oct 9, 2024 PDT

Actual Delivery Date: September 30, 2024

Buyer Return Reason: Arrived Late

I get banged for a $12 return shipping fee on an item that cost me $4 to ship. (Yeah, this started in January. still waiting on the mod/pacifier that is looking into it. Holding my breath too)

Amazon won't do a RFS because they've declared my 2 Ounce replacement remote controls Hazardous. Can't file a SAFE-T Claim because I'm forced to issue the refund myself. Can't honestly charge a restocking fee. Can't wait for Amazon to issue the refund (so I could file a SAFE-T Claim) because then I'd get bombed with an A-Z.

So I offer the best price for my product, get it to the customer quickly, and I'm beat out of $16 on an $18 purchase.

I already know what the next one will be - a buyer wrote yesterday and says he selected the wrong remote, asking if he can pay the difference and get the right remote. I instructed him that Amazon won't facilitate that, and instruct him on how to file a return, which he of course does. I advised him to select "bought wrong item" or "no longer needed" so of course he promptly opens a return claiming "defect". Once again I'll get beat for triple the actual shipping cost as well as the loss of the outgoing shipping cost.

It's just not sustainable anymore. Looking forward to the extended holiday returns, where returns on electronics have reached the 20% level on Amazon. Sickening. Absolutely sickening.

Oh - and then there is this little beauty: Last time I tried opening a case because Amazon charged triple on the return shipping, this is the enlightened response they provided: "In this case, to get the reimbursement for return shipping cost, you need to directly contact the carrier."

79 votes
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2.5K views
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Commercial Liability Insurance Requirements
by Seller_37l8i4vuvugjG

Hi Sellers,

Connor from Amazon here, I wanted to share information on our Commercial Liability Insurance Requirements as I've seen couple of posts on this from the past few weeks:

Commercial liability insurance will protect you from incidents resulting from the products you sell, and give you peace of mind while you focus on growing your business. Under section 9 of the Amazon Services Business Solutions Agreement, you must obtain and maintain commercial liability insurance within 30 days after exceeding USD 10,000 in gross proceeds in sales in one month on Amazon.com, or if otherwise requested by us.

You may purchase either commercial general, excess, or umbrella liability insurance. When you decide on an insurance provider, your policy should cover all products you list for sale in the Amazon.com store.

Your commercial liability insurance policy must meet all of the following criteria, unless otherwise required by applicable law or regulation:

  1. The insurance policy type can be either commercial general, umbrella, or excess liability and be occurrence based, except for certain product categories that are outlined in the Frequently asked questions;
  2. The policy limit must be at least USD 1 million per occurrence and in aggregate, and cover liabilities caused by or occurring in conjunction with your business operations, including products, products/completed operations and bodily injury;
  3. The deductible for any policy(ies) must not be greater than $10,000. Any deductible amount must be listed on your Certificate of Insurance;
  4. The policy must cover all sales from products you have listed on the Amazon.com store;
  5. The policy must name "Amazon.com Services LLC and its affiliates and assignees" as additional insureds;
  6. Except for single-member LLCs, your insured name must match the “legal entity” name you provided to Amazon in your Account Info. For single member LLCs, where your legal entity name is different than the name you publicly use to identify your business (“trade name,” “doing business as,” or “DBA”), it is also acceptable for your insured name to match your trade name;
  7. Your insurance provider must have global claim handling capability and a financial rating of S&P A- and/or AM Best A- or better (if S&P or AM best is not valid or used in the country where you are required to obtain insurance, a local equivalent is allowed);
  8. The policy must be completed in its entirety and signed; and
  9. Your insurance provider must give Amazon at least 30 days’ notice of cancellation, modification, or nonrenewal.

If you currently do not have liability insurance or are looking for a new policy, you can choose any insurance provider that meets our requirements above. To help you easily and affordably secure liability insurance, we have worked with an insurance broker to create Amazon Insurance Accelerator, a network of insurance providers who will evaluate and, if appropriate, offer liability insurance at competitive rates to qualifying sellers. You can learn more about Amazon Insurance Accelerator and contact the providers here.

As always, we are happy to help in case you have any questions, you can post them below.

Best,

Connor

4 votes
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326 views
7 replies
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Help with Premium A+ Content Eligibility - Case ID: 16457836981
by Seller_9a2XeasvHMBxp

Hi everyone,

I’m reaching out for assistance regarding my eligibility for Premium A+ Content. I’ve met all the necessary requirements to qualify, but I still haven’t gained access to the Premium A+ feature. I’ve already opened a case with Amazon support (Case ID: 16457836981), but haven’t received a clear explanation yet.

Has anyone else experienced a similar issue? Any advice on what steps I can take to resolve this would be greatly appreciated!

Thanks in advance!

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销售政策和卖家行为准则（试图损害或辱骂其他卖家）
by Seller_ErMPYvYx7VB0W

账户状况显示：销售政策和卖家行为准则（试图损害或辱骂其他卖家）。我查了一下原因，这种情况只有赶跟卖才会出现，但是我是刚开始加入亚马逊，根本没人跟卖我，我也没跟卖别人，问了招商经理，说有可能别对手搞了。找人申诉也不给通过，这种情况亚马逊都不核实的吗，我一个新入手的卖家，都不知道什么情况，就被人莫名奇妙的搞一个绩效。

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Items are not searchable on amazon.com for the keywords fly trap and fly catcher
by Seller_VspnjmcJwwyau
Amazon replied

ello, neither our brands nor products are listed in our category. We need to get this situation resolved. Generic keywords were empty and we have uploaded them 5-6 days ago. Can you guys advice any additional steps that we can take to increase our sales. We have tried advertising certain ASINS but because of the current situation even the ads dont really bring back any sales. Thank You for your time.current case log id is 16380784361. @Seller_0LGKv5aIHcC3F @Seller_zukQNO61PzGck

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9 replies
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Scan from carrier
by Seller_MQzlV35ul171e

Hello,

I mainly use OSM, a USPS shipping partner. The goods are shipped from the supplier by OSM to USPS, then shipped by USPS to the customer.

Recently, some of my orders have invalid tracking codes on Amazon, which affects my Valid Tracking Rate.

However, when I check on the USPS system, the order is delivered on time and has a full tracking history.

The reason why my tracking number is invalid is determined to be:

1. Any physical scan from carrier: No,

2. Delivery scan/attempt: No.

I still haven't figured out where the cause lies. Can anyone tell me? Could OSM or USPS have forgotten to scan the delivery?

I would appreciate it if someone shared their experience

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SECTION 3
by Seller_2sWM5Emmttvtz

hello, my account is deactivated due to the reason of section 3,they ask me to Upload business registration documents which includes full name, address, signature and mode of business BUT i am an INDIVIDUAL and where to get import and export documents commercial invoices, export origin location (port city), import destination location, brand information, quantity, date, buyer information, import and export manifest (and information submitted to Customs and Border Patrol).

thank you

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