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Seller_t9kvdr2yixQej
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Hello Sellers 👋,

Welcome back to Week 6 of our Office Hours for the New Seller Community! Got questions about selling on Amazon? Drop them below and we'll answer throughout the week. 👇

🔴 LIVE Answers: Wednesday, 12:00 PM – 1:00 PM Pacific

How It Works:

  • 📅 New thread posted every Tuesday
  • 💬 Questions answered throughout the week
  • 🔒 Thread closes Wednesday evening

Whether it's your first listing, account health, FBA vs. FBM, or pricing strategies — no question is too basic or too specific.

Some transparency from me: I don't have all the answers, and I'd rather be honest than fast. If something's outside my expertise, I'll connect with the right Amazon team to get you accurate information.

Experienced sellers: Your advice is invaluable. Some of the best advice comes from those who've been in the trenches. — jump in to help fellow sellers or

  • What’s ONE thing you wish you knew when you started selling?

Drop your questions and tips below!

See you tomorrow!

Dougal

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Seller_2LOVjacXnQhn7
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Most of the advice out there covers the basics — keyword research, PPC, listing optimisation. But a lot of the painful lessons seem to come from things nobody talks about until they happen.

For me I keep wondering about the operational side: inventory planning, sudden policy changes, supplier delays that hit you right before peak season.

If you could go back and warn yourself about one thing before it cost you real money, what would it be? Genuinely trying to build a list of what to watch out for before it's my turn to learn the hard way.

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Seller_t9kvdr2yixQej
in New Seller Community group
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Hello Sellers 👋,

Welcome back to Week 6 of our Office Hours for the New Seller Community! Got questions about selling on Amazon? Drop them below and we'll answer throughout the week. 👇

🔴 LIVE Answers: Wednesday, 12:00 PM – 1:00 PM Pacific

How It Works:

  • 📅 New thread posted every Tuesday
  • 💬 Questions answered throughout the week
  • 🔒 Thread closes Wednesday evening

Whether it's your first listing, account health, FBA vs. FBM, or pricing strategies — no question is too basic or too specific.

Some transparency from me: I don't have all the answers, and I'd rather be honest than fast. If something's outside my expertise, I'll connect with the right Amazon team to get you accurate information.

Experienced sellers: Your advice is invaluable. Some of the best advice comes from those who've been in the trenches. — jump in to help fellow sellers or

  • What’s ONE thing you wish you knew when you started selling?

Drop your questions and tips below!

See you tomorrow!

Dougal

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1 reply
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Seller_yasvQH1zWEGAZ
in New Seller Community group
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Hello Amazon Seller Support,

I’m reaching out regarding an issue with my seller account and newly created product listings.

I have already completed the seller registration/approval process and have been working on adding products for my brand, Fetch & Go. I have also received approval for a GTIN exemption for Fetch & Go pet apparel.

I recently submitted three new pet apparel listings. After submitting them, I received messages indicating that the listings were removed because Amazon is currently “not accepting new listings.”

I would like clarification because I am an approved seller and these products are part of the same Fetch & Go pet apparel catalog that I am actively building.

Could you please review my account and confirm:

Whether there is any restriction preventing my account from creating new Pet Apparel listings.

Whether the restriction is related to my seller account, brand, product category, GTIN exemption, or the specific products submitted.

Whether these removal notifications were generated in error.

What specific action I need to take to have the affected listings reinstated and continue adding products to my catalog.

If there is an approval or documentation requirement that I am missing, please let me know exactly what is required so I can provide it.

I would also appreciate it if the case could be reviewed manually rather than simply directing me back to the automated listing message, as I want to understand the specific reason these listings are being removed.

Brand: Fetch & Go

Product Category: Pet Apparel

GTIN Exemption: Approved

Thank you for reviewing my account and helping me resolve this issue.

Best,

Alvin Devoliere

Fetch & Go Snacks LLC / Fetch & Go

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Seller_qznb0JpBec61G
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My Seller Identity Verification was closed with the stated reason:

“The business type that you selected in Seller Central does not match the business documents that you provided.”

However, this has already been reviewed with Amazon Support, and the business type selected in Seller Central has been confirmed to correspond with the business documents submitted.

Therefore, simply instructing me to create another account does not address the underlying verification failure.

I am requesting that this case be escalated to the internal Seller Identity Verification / Registration Verification team for manual review.

Please do not provide the standard business-type verification instructions. I specifically need the verification team to determine:

What exact information or document caused the verification failure?

What business type does Amazon's verification system currently record for this application?

What business type does Amazon classify the submitted company document as?

Is there another verification failure or backend flag that resulted in the generic business-type rejection?

Can the verification process be reopened or manually reviewed?

Previous Case ID(s): 21952256661

I can provide the registration document, verification notification, screenshots, and the previous Support confirmation showing that the selected business type is correct.

Please escalate this case rather than closing it with the standard Seller Identity Verification template.

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Seller_srI67mkbNSR24
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Business Type locked incorrectly
by Seller_srI67mkbNSR24

Business Type locked incorrectly — existing Seller Support escalation unanswered

During initial registration I accidentally selected “Privately-owned business” instead of “None, I am an individual.” I do not have a registered business entity and therefore cannot provide the business-registration documents the verification workflow requests.

The Business Type field is now locked and I cannot correct the selection.

I have already contacted Seller Support and escalated the issue, but the case has received no resolution.

I am requesting an internal escalation to the Identity Verification/KYC team that can reset or reopen the Business Type selection so I can complete registration using accurate information.

I do not want to create a duplicate seller account or submit documents for a business entity that does not exist.

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1 reply
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Seller_sKZ62JQLAgnhG
in New Seller Community group
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Ever since last week, I’ve been unable to enable the online chat function in my shop; this has now been going on for a full two weeks. Could the official customer service team please explain why?

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Seller_uWgS6GMrjfHO3
in New Seller Community group
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I received two one star negative reviews. How to delete these two one star reviews

They have all received their goods. The evaluation is that the goods have not been received

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3 replies
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About

About New Seller Community

Welcome to the New Seller Community, we're excited you're here!

As a new seller and member of the community, you'll have the ability to ask questions, get advice from peers, and learn from educational posts highlighting best practices and programs available to help you sell in Amazon's store during your first 18 months. We hope you'll become an active member by posting, commenting, and sharing your experience with other new sellers. Once a seller reaches 18 months of being part of the New Seller Community, they will be automatically removed from the group and will be provided an in-forum notification once removed.

Just getting started? We recommend visiting these threads to acquaint yourself with the New Seller Community.
Welcome to the New Seller Community

Frequently Asked Questions

  1. Who is eligible for membership in the New Seller Community and how can I join?
    Only sellers registered to sell in Amazon's store for less than 18 months are eligible to participate in the New Seller group. You will be automatically added to this group based on your eligibility. You will receive a notification before you are removed from the group.
  2. I'm new to selling in Amazon's store. Why don't I have access to this group?
    We're adding new sellers to the group every few days, so there might be a short delay between the time you're approved and when you can post. If you don't yet have access, please check back in a couple of days. In the meantime, we encourage you to visit other threads in Seller Forums to ask a question or take part in a discussion.
  3. Who can contribute and post in the New Seller Community?
    All Seller Forums members can read New Seller group threads but only group members can post or interact in the New Seller group.
  4. Can I still post and engage in the larger Amazon seller forum after I leave the New Seller Community?
    Absolutely! The purpose of this change is not to remove you from the broader seller community. After your 18-month tenure is up and you transition out of the New Seller group, you'll still be able to participate fully in the general Amazon seller forums just like all of thousands of other sellers who are not a part of a group today.
  5. What is the reasoning behind this 18-month tenure?
    The New Seller Community group was created to provide specialized support and resources for individuals who are new to selling with Amazon. After 18 months, we've found that most sellers have developed a solid foundation and are ready to engage beyond just the "new seller" designation and even have the ability to share their experiences and guidance with others. Transitioning members out of the New Seller group at that 18-month mark allows us to keep the community focused on supporting those who are truly in the earliest stages of their Amazon selling journey. It ensures the group remains useful and welcoming for new sellers coming in. Of course, just because you leave the New Seller group doesn't mean you lose access to the wealth of information and community support available to all Amazon sellers.
  6. How do I opt-out of the New Seller Community?
    If you decide you don't want to be a member of the New Seller group, you may opt-out here at any time. Please note that removal can take up to 7 business days.