Can we please get a Mod to look at our Account and case # ID 16698160421? We cannot get through to a real person, the email they keep giving us (pars-rp-core-sellerappeals-transfer@amazon.com) sends automated responses, it seems like they are not looking at the attached screenshots. Our entire catalog is getting marked as a restricted product to every single state in the United States, not just some states. We see hundreds of other sellers selling similar products both Handmade and FBA, and when we looked, it allows them to ship to all the same locations just fine. Customers are emailing us that they can see our products but when they go to purchase, they all say "Currently Unavailable". Our Sponsored Ads are still running, and they are still charging us the money from the ADS, but customers cannot purchase anything. There is only the one email address for this issue and no phone numbers. We are wondering if it is because when we set up the listings 7 years ago, they were in the Handmade Category of Guild, Toys and Games, Sporting Goods, Gun Holsters. We cannot change the category of the established listings. It's like the Handmade migration process or new listing experience caused us to get flagged. We have never had a problem in 7 years, and now sales have stopped as of the last 2 weeks. Can any Mods help?

@Seller_RTAKHeZqlPLvF

@Seller_FJwyF3iu5qxUY

Viewing it LIVE in Amazon search. My handmade listings are being moved into the WRONG categories in the marketplace. My stethoscope tag is NOT an office product! It is a stethoscope accessory under Industrial & Scientific / Professional Medical Supplies / Diagnostics & Screening / Stethoscope Accessories

Opened a case 16729114431 as I noticed 1 earlier and now in looking at my handmade listings, they are all being moved and are in office products. This would explain why we are suddenly selling our handmade items this morning. I am grateful for finally being visible but at least reclassify them correctly!

@Seller_RSwABJNHpHnEZ@Seller_RTAKHeZqlPLvF@Seller_RsATYbG9XP0HP@Seller_nS0jcFQNDLG3e

I noticed today that in search results my items are not showing the coupon banner - but the coupon is showing as live on the product page. I spent about an hour on the phone with two different levels of support today, and they can see nothing in the backend that would explain this. I'm curious if this is a side effect of Amazon messing around with Handmade, so if you could check to see if your coupons are showing in search I'd appreciate it. If we can show this is a Handmade thing, that might give the catalog team more info to help solve this issue. Thanks!

My very best sellers most of which are FBA, suddenly do not have descriptions or bullets showing for the customers POV. I can see everything when I try to edit the listing but I have this message in the edit screen,

"Restricted edit permissions

Since you are not the brand owner for this product, you can only create an offer for this ASIN. You are not authorized to make or request an update for any other attribute for this product. If you are the brand owner, please make sure you’re registered in Brand Registry and this ASIN is registered to your brand."

I am not sure what to do. I can't edit my listings and have it show up for customers POV. I have opened a ticket but they don't seem to be able to help me. I though it was a problem with my brand. Some of my listings have my brand and some say Generic. When I tried to create a new listing I was told I need to register my brand...supply pictures with my brand on my product and packaging but I am handmade....I don't have my brand name on each item I make or packaging with my brand printed on it. When I tried to explain that I already was approved years ago and that dozens of my listings already have my brand they did not seem to care.

I can't seem to get my listings changed that have my brand, I can't create new listings and I can no longer edit my listings that Amazon changed to generic. I'm am very frustrated. My sales are trash and I can't fix any of my listings. I can't create new ones. I have product at Amazon warehouses and it won't sell since there are not listing descriptions.

I feel totally abandoned by Amazon.

Case ID 16665490551 - listing descriptions and bullets on showing up for customers POV

Case ID 16672446351 - images required for use of my brand name

ASIN # effected:

B08KTH9DV7

B08KTJTZYH

B0813P563D

B0813Q8KH4

B07XBNWY5R

B07XCRMFNF

B07ZN5Y6VN

B07ZMM4QPX

B07YNPLT6B

B07YL1X6TQ

B07YKXTND5

B07YNP6WTP

B09GYJBDY4