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Handmade Community

28K members
7.2K discussions
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Handmade Community

28K members
7.2K discussions
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Seller_FJwyF3iu5qxUY
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Seller_WXogl6WFKmnCV
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Seller_5eUxu8IbFdgDU
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Seller_7yza5TpHY1OqD
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Seller_1P9VDeIqD3LLN
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Seller_ElNLVxVohDOit
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Seller_A0mCvZZTciKsj
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Seller_dQxfydLUiViw9
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Seller_tZFxh9kJsqJ4v
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Seller_AvcbAgxjGMLLi
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Seller_FJwyF3iu5qxUY
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Thank You for a Fantastic Ask Amazon Event!
by Seller_FJwyF3iu5qxUY
Amazon replied

A huge thank you to all the incredible Handmade sellers who participated in our recent Ask Amazon event! We were thrilled with the level of interest and the insightful questions you brought to the table. Your participation made the event a resounding success, and we truly appreciate you taking the time to connect with us.

For those who weren't able to participate, or if you're looking for a refresher, you can revisit the Ask Amazon event post 'Handmade: New Listing Experience'. You might find answers to your questions there, as many sellers shared similar experiences and inquiries regarding the new listing experience.

But this is just the beginning! We're excited to announce that we'll be hosting a series of Ask Amazon events in the future! These events will focus on trending topics relevant to Handmade sellers, giving you even more opportunities to connect with us and get your questions answered. We're committed to providing timely support and fostering a strong community.

Stay tuned for announcements about our upcoming Ask Amazon events! If you have any ideas for topics that you would like to see, feel free to share here.

Thank you,

Joey

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Seller_WXogl6WFKmnCV
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promlema inicar ventas
by Seller_WXogl6WFKmnCV
Amazon replied

necesito comenzar a vender y no puedo

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Seller_5eUxu8IbFdgDU
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ASTM F2417 for candle
by Seller_5eUxu8IbFdgDU
Amazon replied

"Let's ask in a forum: Are ASTM F2417 standards required for handmade candles? It becomes very costly if we try to obtain them for each candle. Alternatively, could you share information about an affordable company that provides these standards?"

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Seller_7yza5TpHY1OqD
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Amazon Handmade Team / New FBA Reimbursement Policy
by Seller_7yza5TpHY1OqD
Amazon replied

Next month Amazon is changing its seller reimbursement policy for FBA inventory lost or damaged in an Amazon warehouse. The current per item reimbursement amount - sales price minus applicable fees - seems pretty reasonable to me. In contrast, the new policy is extremely unfair to Handmade sellers.

Beginning on March 10, when Amazon loses or damages an item they will reimburse sellers “based on the product manufacturing cost of the affected inventory.” Unless we provide supporting documentation, Amazon will “estimate” our manufacturing costs and reimburse us accordingly.

To some extent I understand the new policy when applied to sellers who simply source a finished product from a third party and resell that item on Amazon. As anyone reading this appreciates, the problem is that the process of manufacturing handmade products bears little resemblance to purchasing finished products from third parties. Submitting documentation to Amazon with respect to manufacturing costs is going to be a nightmare for Handmade sellers. More importantly, creating handmade products takes a significant amount of time. Does anyone honestly believe that Amazon will take this time into consideration when determining an item’s manufacturing cost?

So here’s my question - can the appropriate people from the Amazon Handmade Team please act on our behalf in order to have Handmade sellers exempted from the new FBA reimbursement policy? I’m probably just shouting into the void here, but you never know…

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Seller_M8DB4ikDs2U5w
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Anyone else's sales tank since January? Is it the Handmade Reclassification?
by Seller_M8DB4ikDs2U5w

We noticed a difference this past month especially. All the sudden our bestsellers are not selling. Sales are down about 50%. It feels like our items are not being seen at all. I know they are in the middle of this reclassification and just wondering if anyone else is seeing a similar result.

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Seller_1P9VDeIqD3LLN
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Customer Personalizations
by Seller_1P9VDeIqD3LLN
Amazon replied

Amazon (at least handmade amazon) *need* to let customers see their personalization after they have ordered.

I have a negative feedback because the customer entered their personalization incorrectly. There was no way for me to know it was incorrect yet getting blamed and my account put in jeopardy sucks. At least if they left a product review it would be swallowed by all the good reviews left but feedback is so rare.

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Seller_ElNLVxVohDOit
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Weird refunds and automated Safe-T claim denials for "other" reason
by Seller_ElNLVxVohDOit
Amazon replied

In the last two days I've had three full refunds out of the blue; two for "order not received" (both were delivered early) and one for a "general adjustment".

There is no Safe-T claim reason that fits these, and in the past I've used "other" and then explained it. I have to assume that's what "other" is for, after all. All three of these were automatically bounced immediately and I had to appeal. The denial message said it doesn't include outbound shipping, but that shouldn't be the case, and I've never seen this message before.

(1) does Amazon not look at the delivery information? If a customer's package is missing, their first stop should be to check with their post office and put in a missing mail request, like the rest of us.

(2) why would there be a "general adjustment" for an item someone received, but not provide an explanation to the seller?

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Seller_A0mCvZZTciKsj
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Unfair A-to-Z Claim Resolution - Customer Received Full Refund
by Seller_A0mCvZZTciKsj
Amazon replied

I am requesting a review/help of the denial of my appeal for the A-to-z Guarantee claim on order #111-1034766-0836210. I believe the decision contradicts Amazon's Handmade policy regarding returns and unfairly impacts my small business.

Here's a summary of the situation:

Customer's Inconsistent Claim: The customer initially reported not receiving their package. Based on the tracking information showing successful delivery by UPS, I guided them to open an A-to-z claim, assuming a potential misdelivery. However, during the investigation, the claim was updated to "refused delivery," contradicting the initial report. This suggests the customer may have filed a false claim. The package was indeed returned to me but I cannot resell the item because it was personalized.

Violation of No-Return Policy: As per Amazon Handmade policy, personalized items are non-returnable. Despite this, a full refund was issued from my account, even though the package was delivered and the item was not incorrect or damaged. This action seems to be in direct conflict with Amazon's own policies for handmade sellers.

While the decision was not counted against my account health, the funds were deducted, causing financial harm to my small business. I work hard to create unique, personalized items, and this situation undermines my efforts and creates an unfair burden.

I kindly request a thorough review of this case, taking into account the inconsistent customer claims and the violation of Amazon's Handmade return policy. I hope for a fair resolution that aligns with Amazon's policies and supports small businesses like mine.

Thank you for your time and consideration.

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Seller_dQxfydLUiViw9
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Bank verify
by Seller_dQxfydLUiViw9
Amazon replied

I use a credit union for my bank. Amazon keeps denying me. They won’t tell me why and everything matches properly! I have spent countless hours on the phone with them and even getting letterheads from my bank. I have opened chats with them, cases and so on. I don’t know what else to do. I have money sitting there which is going down due to stranded inventory. Why have they not figured this out?

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Seller_tZFxh9kJsqJ4v
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I am close to calling it quits on Amazon
by Seller_tZFxh9kJsqJ4v
Amazon replied

So I sell on multiple markets - Amazon, Etsy, eBay, etc. The only marketplace I have continuing issues and threats of deactivation is Amazon. I am a star seller on Etsy with 100% 5 star ratings.

So I sell sticker, they range from $2 to $13 and I offer free shipping. Amazon states tracking is not required for orders under $10, and I ship via USPS in an envelope and mark all shipments correctly. Yet literally anyone who buys from me can open a claim and Amazon will automatically refund them and penalize my account stating I need to provide "tracking" to be covered at all. So I need to charge $4.50 minimum in shipping for someone to buy a $2 sticker - I will lose all business. How can they not require tracking for these shipments, but then just immediately refund and penalize us claiming tracking is required?

Secondly, I even opened an EasyPost account that provides tracking on letter shipment, the same tracking used by Etsy and eBay (It's insane Amazon doesn't offer the letter labels like Etsy and eBay to begin with). I have delivery confirmation through that tracking, and even with that, Amazon rejects every appeal stating it isn't enough.

I have customers reaching out telling me Amazon is sending them emails telling them they can get a refund, telling them shipments are delayed, telling them shipments will be delivered soon, etc...even on orders without tracking, even on orders that I have delivery confirmation through the EasyPost tracking.

I have so many refund requests on orders I have delivery confirmation, and Amazon just penalizes me and refunds them. How on earth are we supposed to survive on Amazon? No other marketplace has these issues, and it's not only losing my money and wasting my time, but it's just absolutely wrong! You know something is wrong when I have sold thousands of orders on Etsy, am a star seller, have 100% 5 star feedback, and have the same process and shipping/tracking on both Etsy and Amazon, yet I repeatedly deal with fraudulent claims and penalties from Amazon, and am on the verge of having them deactivate my handmade shop.

How do I survive? Or do I just close my Amazon shop before it inevitably gets deactivated by Amazon when I make and ship every single order on time. I literally have a 24 hour turnaround, and ship orders within 24 hours of getting them. It's so beyond frustrating.

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Seller_AvcbAgxjGMLLi
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problems with Build International Listings {PLEASE HELP}
by Seller_AvcbAgxjGMLLi
Amazon replied

Hi there

I have used the Build International Listings feature to synchronize my Amazon handmade North America marketplaces FBM {Fulfilled By Merchant} in bulk listings across stores in Canada and Mexico to no avail.

I get the error message “-1647 Selected offers failed auto-translation of ASIN into Amazon.ca”

Is this supposed to create listings with photos, product descriptions etc...

I have a professional account btw

I am so confused, what am I doing wrong?

someone please help

thanks!

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About

About Handmade Community

Welcome to the Handmade Community, the place where makers share why Handmade is one of a kind!

Like the products you sell, members of the Handmade Community are unique, with special guidelines and questions. The Handmade Community helps makers find success selling in Amazon’s online store by providing an exclusive space where you can learn from and share knowledge with other makers who understand why Handmade is one of a kind.

Frequently Asked Questions

  1. Who is eligible for membership in the Handmade Community and how can I join?
    Only sellers approved to sell Handmade items in Amazon’s store are eligible to participate in the Handmade group. You will be automatically added to this group based on your eligibility. Interested in becoming a Handmade seller? See more details on the program here.
  2. I am an approved Handmade seller. Why don’t I have access to this group?
    We’re adding approved Handmade sellers to the community every few days, so there might be a short delay between the time you’re approved and when you can post. If you’ve been approved but don’t yet have access, please check back in a couple of days. In the meantime, visit elsewhere in the Seller Forums to ask a question or take part in a discussion.
  3. Who can contribute and post in the Handmade Community?
    Interaction and posting in this group is reserved for members only to allow for more focused conversations among Handmade sellers. To promote knowledge sharing across groups, all Forums members can read the Handmade Community threads.
  4. How do I opt-out of the Handmade Community?
    If you decide you don’t want to be a member of the Handmade Community, you may opt-out here at any time. Removal can take up to 7 business days.