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Handmade Community

31K members
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Handmade Community

31K members
7.3K discussions
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Seller_GsBEH1erlC2Et
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Seller_2azHBWt7FzGTG
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Seller_AvcbAgxjGMLLi
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Seller_3IZwueZ9EYHHz
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Seller_PklZYEoaJt7pd
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Seller_zNV5Km8b1QOsd
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Seller_fmec22P1gtDOO
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Seller_cuio4Q9868S17
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Seller_Kl1JkiG0ro8Q9
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Seller_XY6UaqdmS8ISw
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Seller_GsBEH1erlC2Et
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Unable to Update Country of Origin
by Seller_GsBEH1erlC2Et

Hello! I'm a member of the Amazon Handmade group. I have a product listing (ASIN B0DWM1VL98) which I need to change the country of origin. When I edit the product listing, "Country/Region of Origin" on the safety & compliance page is greyed out / locked out from making the change. This information is incorrect, it says "Peru" but it should say "United States".

I found another article on these forums that provides instructions on changing the country of origin by downloading the spreadsheet template for product updates, changing the attribute (country of origin) and then uploading that spreadsheet to make the adjustment.

However, due to my product type (GUILDHOME), the spreadsheet does NOT include the column for country of origin. I did a CTRL+F to find the word "origin" or "country" and it is not found.

To be sure that my problem was that this product type is (GUILDHOME), I downloaded another template but this time chose the "incense" category. When I downloaded that template, now I see the country of origin column.

I have opened a case: 17940353311

What can I do to change the country of origin without losing the listing, the inventory, and the $200 + cost of products I paid to receive 30 Vine reviews?

Thanks in advance!

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Seller_2azHBWt7FzGTG
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Heads up! AHT is not working properly!
by Seller_2azHBWt7FzGTG

I have had AHT and SSA enabled for almost a year with no issues. Today 2 orders came in with AHT issues.

order 1 - has a 2 day handling time. AHT says we ship at 1 day but has ignored the 1 day historic shipping time and decided that we now need to ship in 0 days.

order 2 - has a 2 day handling time. AHT has not been established for this item. Ship time on order is 3 days (Friday) when it should be 2 days (Thursday).

These are custom items that require 1-2 days to make.

@Seller_FJwyF3iu5qxUYI already opened a case with support for this issue. 17934633101

And why am I getting a warning when I provided no personal information?

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Seller_AvcbAgxjGMLLi
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reclassification nightmare
by Seller_AvcbAgxjGMLLi

Hi everyone

Just wanted to know if this has happened to anyone else and how did you resolve this issue?

Most of my Handmade products were reclassified into the wrong category.

For example the Israel pendants I sell were categorized into Home & Kitchen>Menorahs, the women's earrings were categorized into men's earrings and so forth.

Why can't Amazon just leave things alone?! This has impacted my sales tremendously and they have me going in circles without a solution or answer.

btw my case is ID 17913747631

Any help would be greatly appreciated!

Thanks!

3 votes
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Seller_3IZwueZ9EYHHz
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ps_childrenJewelry_us
by Seller_3IZwueZ9EYHHz

In order to sell this product on the Amazon marketplace, you must provide documents related to ps_childrenJewelry_us. Failure to provide these documentations by 2025-06-07T02:04:36.395Z may result in suppression of this ASIN from the Amazon website. I am receive this massage from amazon but in my jewelry don't have any children jewelry. any one give me suggestion what i do and where can i get this children certificate.

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Seller_PklZYEoaJt7pd
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My handmade perfumes are NOT "dangerous goods" - some listings deactivated
by Seller_PklZYEoaJt7pd
Amazon replied

I've gone round and round with Amazon saying my perfume oils are Dangerous Goods. Some have been approved, but many have not. They have deactivated the listings and many of my products are somewhere in limbo, not available for sale.

I also sell solid perfumes, and this is not an issue with those even though I use the same fragrance oils in both.

I just spent a few days making more perfume oil that Amazon HAS been selling and is now out of and my FBA inventory shows Amazon asking for more. But when I tried to send in more, it's now saying this particular one is a Dangerous Good and I can't send it in.

I'm so frustrated! I've contacted Amazon multiple times, submitted SDS forms for the fragrance oils I use in my perfumes. The internal team is apparently reviewing my products, but it's been 3 1/2 weeks.

At one point, it looked like they thought I was selling fragrance oil. I'm not. I'm selling handmade perfume.

This is really affecting my sales. I'm getting very frustrated with the whole thing.

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Seller_zNV5Km8b1QOsd
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Create Variations to existing custom listings
by Seller_zNV5Km8b1QOsd
Amazon replied

Case ID 17571236761

Hello,

I hope someone can help us. We have some custom listings that we created long time ago but now we want to add variation to them so we can do FBA in the future, but we cannot upload the image to those variations after we done every other tasks, only the account manager can do but we don't want to bother her too much so we tried to figure out ourself.

We cannot create the new listing because this listing had some sales before or reviews and we don't want to lose them.

We download the template, but still don't understand how it works. We also tried the Variation Wizard but it didn't work either.

However, there is no image required for variations when we created the new listings.

I sell jewelry, I'm the brandowner.

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Seller_fmec22P1gtDOO
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Problem with verification of bank account for deposits – 3 months without a solution, I need advice
by Seller_fmec22P1gtDOO
Amazon replied

Hello everyone,

I have been struggling for over three months to verify my deposit method in Amazon Seller Central. Despite multiple contacts with Seller Support and providing all requested information, the issue remains unresolved. I would greatly appreciate any advice or suggestions on what else I could try to speed up the process or escalate the case further.

Here is a summary of the situation:

This has started on February 28 and have since followed up multiple times. Each time, I have been told that the case is under investigation and that I should wait. However, it has now been over three months, and there is still no resolution.

I have already provided all requested details multiple times — including screenshots, error messages, URLs, date and time of the issue (all in English) — both through the case communication and via live chat. Yet I continue to receive the same generic responses asking me to resend the information I’ve already submitted.

Here’s what’s happening:

When I try to enter my bank account information (the same account I’ve used successfully for years), it disappears after submission, as if it was never entered.

In an effort to resolve the issue, I created a Payoneer account in case the problem was with my bank. However, KYC verification on Payoneer is still pending. When I contacted Payoneer, they told me that they have been waiting for Amazon for over a week to provide the needed details to proceed.

Meanwhile, I was informed that my case has been escalated and investigated, but I’ve seen no progress — only repeated instructions to wait or provide the same details again.

This situation is not only frustrating but is seriously impacting my ability to operate my business, as I still cannot verify my deposit method or receive disbursements.

I kindly request clarity on:

What is the current status of this case?

Has my submitted information been properly reviewed?

What specific steps are being taken to resolve the issue — and when?

Thank you all in advance for any guidance or suggestions you may have.

Best regards,

Silviya

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Seller_cuio4Q9868S17
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Reimbursement Value on Handmade Items
by Seller_cuio4Q9868S17

Case ID 17813337431

Amazon acknowledged they lost 3 pieces of my last shippement however only reimbursed 14 usd on a 45-55 usd items price tag... this doesnt even cover materials I contested this and was directed to a tool to dispute this by submitting an invoice... I contacted seller central remarking im a handmade seller hence i would never have any purchase invoice... their answer was sure we can help as long as you provide an invoice... deep breath.....

anyone can help or point out how to address best in the future? I heard somewhere (lost the article) there is a way to input our costs... contacted seller central to point me in the right direction,... they are playing dumb as if they don't understand what i'm talking about... deep breath again....

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Seller_Kl1JkiG0ro8Q9
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I Want to Join Creator Connections – But the Option Isn't Available
by Seller_Kl1JkiG0ro8Q9
Amazon replied

Hi everyone,

I’ve been selling on Amazon Handmade for a long time and, like many of you, I’ve poured a lot into my business. In the past, I spent thousands of dollars on Amazon Ads, but unfortunately, I wasn’t able to make it work profitably. Right now, my shop is on the verge of shutting down, and I’m trying to find a more sustainable way to keep going.

I recently heard about the Amazon Creator Connections program and believe it could be a great opportunity to drive traffic through influencers. It seems like the kind of exposure small handmade brands like mine truly need.

However, I don’t have the option to join the program—my account doesn’t show any way to apply or opt in.

Has anyone else experienced this? Do we need to be invited? Or is there something I’m missing?

Any guidance or tips would mean the world to me right now. Thank you in advance! 🙏

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Seller_XY6UaqdmS8ISw
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He actualizado mis listados y por una palabra me han inactivado todos mis produtos
by Seller_XY6UaqdmS8ISw
Amazon replied

Tengo mis productos vendiendose mas de un año y justo ahora se me ocurrio "OPTIMIZAR MIS LINSTINGS". Resultado de esto me han clasificado mis listados como pestisidas cuando no lo son. Mi error ha sido describir que mi productos es hypoallergenico y que previene los ACAROS. Esta ultima palabra ha sido creo yo lo que causo el problema. No tengo acceso para editar mis listados. Alguien sabe como resolver esto? Y he creado un caso pero no tengo respuesta.

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About

About Handmade Community

Welcome to the Handmade Community, the place where makers share why Handmade is one of a kind!

Like the products you sell, members of the Handmade Community are unique, with special guidelines and questions. The Handmade Community helps makers find success selling in Amazon’s online store by providing an exclusive space where you can learn from and share knowledge with other makers who understand why Handmade is one of a kind.

Frequently Asked Questions

  1. Who is eligible for membership in the Handmade Community and how can I join?
    Only sellers approved to sell Handmade items in Amazon’s store are eligible to participate in the Handmade group. You will be automatically added to this group based on your eligibility. Interested in becoming a Handmade seller? See more details on the program here.
  2. I am an approved Handmade seller. Why don’t I have access to this group?
    We’re adding approved Handmade sellers to the community every few days, so there might be a short delay between the time you’re approved and when you can post. If you’ve been approved but don’t yet have access, please check back in a couple of days. In the meantime, visit elsewhere in the Seller Forums to ask a question or take part in a discussion.
  3. Who can contribute and post in the Handmade Community?
    Interaction and posting in this group is reserved for members only to allow for more focused conversations among Handmade sellers. To promote knowledge sharing across groups, all Forums members can read the Handmade Community threads.
  4. How do I opt-out of the Handmade Community?
    If you decide you don’t want to be a member of the Handmade Community, you may opt-out here at any time. Removal can take up to 7 business days.