Customer ordered 3 watches from us through Amazon marketplace. He switched our watches for some cheap fake copies and made it look like he never received the package, when in fact he received the package, carefully opened the box from the bottom and switched the contents. Then next day gave it back to UPS and told them that he is refusing the package. Unfortunately we didn't notice right away that he stole our watches and replaced them with inferior product so he managed to do it twice. He also opened A-Z claim claiming that he never received the order even though tracking was showing delivered and then refused a day later. Amazon would not do anything about it.

111-8553292-2223413 for 3 watches

112-8065475-4925849 for 2 watches

Hello!

I finally received a design patent on the product I invented. There are several listings advertising exact replicas of my product and often steal our exact images. When I reported one such listing for design patent infringement, Amazon denied the claim stating "the products that you reported are not substantially the same as your patented design".

I have even purchased the product and confirmed that it is a 1 for 1 replica of my product. Can someone help me out with wording for my claim or an escalation path that worked for you?

Thanks!

I'm posting in the hope that an admin might read this and assist. I'll cut to the chase:

Customer opened an A to Z for a package that got lost in the mail.

I shipped the package a day earlier than required.

Shipping was purchased through Amazon.

Order page says "Claims protected."

Despite this, the A to Z was found in favor of the customer.

But wait...I'm not just out the cost of the item. The claim resulted in an order defect rate of 1.27% that essentially shut my shop down so I can't even sell to overcome that defect rate!

My livelihood is affected because of somebody incompetent in the A to Z department who can't even give me an explanation for their illogical decision. I've contacted customer support but all they do is transfer it and I got a second rejection. My follow-up support ticket isn't moving after a couple days.

What options do I have?

I received an "[Action Required] Information needed for your Selling on Amazon payment account" email from seller central asking me to update my legal entity on the .ca marketplace.

I have a North America Unified Account but I ONLY sell on Amazon.com (US). I have never listed or sold anything on Amazon.ca. I don't want to sell in Canada.

The email says I "incorrectly selected the individual legal entity during registration" and is asking me to update to the correct business type (Sole Proprietor, etc.) on sellercentral.amazon.ca.

My question: What is the safest way to handle this without risking my .com account?

Specifically:

Should I complete the .ca verification as requested?

Should I ignore it?

Is there any risk to my .com selling privileges if I don't respond?

Has anyone been through this exact situation with a Unified Account?

I do NOT want to close the .ca account — I've read that can cause problems with the linked .com account. I just want to make sure whatever I do doesn't affect my active US selling account.

Email below:

"[Action Required] Information needed for your Selling on Amazon payment account

Hello,

We are contacting you because you have incorrectly selected the individual legal entity during registration, but your selling activity fits the criteria for a business or partnership. If you think that your selling activity fits the individual legal entity criteria, reply to this email to confirm the following.

What do I have to do?

To proceed with the verification, you have to register with the correct legal entity.

Use the following information to select the correct legal entity:

-- Individual: Select this option if you do not intend to sell on Amazon commercially or professionally. This option allows you to sell personal items that you no longer want or need, for example, old DVDs or books.

-- Sole Proprietor: This legal entity is applicable for any commercial individuals who sell for profit. A sole proprietorship is registered with the local authorities. There is no legal distinction between the owner and the business.

-- State-owned business: This is a business that is either wholly or partially owned and operated by a government.

-- Publicly-listed business: This is a business with shares listed on a stock exchange for public trading.

-- Privately-owned business: These entities, such as limited companies or partnerships, are businesses controlled and operated by private individuals.

-- Charity: This is an incorporated or non-incorporated tax-exempt body.

How do I update the required information?

....

Thanks in advance.

Dear Amazon Seller Community and Amazon Compliance Team,

I’m posting because the button cell / coin battery compliance issue under Reese’s Law (16 CFR Part 1263 and ANSI/UL 4200A) continues to create major disruptions for legitimate watch sellers — even for well-known brands like Casio.

Background:

A couple of years ago, Amazon’s systems mass-deactivated thousands of watch listings (including many Casio models) due to stricter enforcement of consumer products containing button cell batteries. Sellers had to submit ISO 17025-accredited lab test reports and General Certificates of Conformity (GCC). After several months and many appeals, over 90% of the listings were reactivated. At the time, we understood that major manufacturers like Casio had provided the necessary compliance documentation at the brand level.

All Casio watches I sell already include the required warning labels on the packaging and product, and the battery compartments require a tool to open — fully meeting the child-safety performance requirements of UL 4200A.

Current problem (last 30 days):

For me, several of the exact same Casio watch ASINs that were previously approved and active have now been suppressed again under the “Food and Product Safety Issues” category in Seller Central. No new documentation request, no new warning — just sudden deactivation. This is the second time the same compliant listings are being taken down.

Current Issue (April 2026):

In the last month, several of the exact same Casio watch ASINs that were previously reviewed and approved have been suppressed again under the “Food and Product Safety Issues” (or similar Product Safety) category in Seller Central. There was no new documentation request or specific warning — just sudden deactivation.

One example is ASIN : B06WD58QNF

This is the second (or third) time the same compliant products are being hit by automated systems. It’s extremely disruptive for sellers who have already gone through the process and hurts sales of safe, brand-name products that clearly meet federal and Amazon requirements.

What we urgently need from Amazon:

1) Implement a permanent brand-verified or whitelisted status for manufacturers (e.g., Casio) that have already submitted valid UL 4200A test reports and GCCs at the brand level.

2) Prevent automated bots from repeatedly flagging previously approved ASINs that continue to meet labeling and performance standards.

3) Accept manufacturer-level documentation more reliably instead of requiring every individual seller to re-submit the same paperwork for identical models.

4) Improve transparency and speed in the appeal process when “Product and Food Safety Issues” flags appear on clearly compliant items.

Many other watch and electronics sellers are experiencing the exact same recurring deactivations with Casio and similar brands. If this is affecting you, please reply below with your experiences or affected ASINs so we can demonstrate the scale of the problem.

Amazon team — please escalate this to the Product Safety & Compliance leadership. A one-time systemic fix (better integration of manufacturer compliance data and smarter automation rules) would resolve this once and for all, reduce unnecessary workload on both sides, and allow us to focus on selling safe products.

Thank you for your attention and help.

This needs a permanent resolution.

Best regards,

@Seller_8RlMBrFhVRga8

@Seller_VygaQRBv4Ssmh

@Seller_zukQNO61PzGck

@Seller_8hQgfj6OVZYse

@Seller_QYS7Alex1XIw4

@Seller_d9q1Cuuva8Pjg

@Seller_CnfW62x6yxvJw

@Seller_vtQxROP6UNr1O

@Seller_Udi0JNbTrsmUV

@Seller_pB5cNkUhpDlVP

@Seller_guLNtDGZuva40

@Seller_lmwzklfLOK2Ob