Hello Dear Friends :

Need help , Please See any of you could help with this case. our Amazon account has been deactived due to not comply with the INFORM Consumers Act, we see at the seller central, it failed at the Identity Verification. we received the email from seller performance , we need upload ID and bank statment to prove our identity. i attached all the documents as the email asked on 1st, Aug . we got the case ID : 21430367381 no answer for 10 days, today we just see the status switch to answered, and no reply . account still in deactived status. no reply , we do not know what to do. what other document do we need to upload or something went wrong with the ID cards or bank statement.

it has been 2 weeks , shop close, stock in the Amazon warehouse. and we have no clue what went wrong.

Why can't the products that have been re-activated in my store appear on the buyer's side, but the store shows that they have been listed for sale, what's going on?

I received an "[Action Required] Information needed for your Selling on Amazon payment account" email from seller central asking me to update my legal entity on the .ca marketplace.

I have a North America Unified Account but I ONLY sell on Amazon.com (US). I have never listed or sold anything on Amazon.ca. I don't want to sell in Canada.

The email says I "incorrectly selected the individual legal entity during registration" and is asking me to update to the correct business type (Sole Proprietor, etc.) on sellercentral.amazon.ca.

My question: What is the safest way to handle this without risking my .com account?

Specifically:

Should I complete the .ca verification as requested?

Should I ignore it?

Is there any risk to my .com selling privileges if I don't respond?

Has anyone been through this exact situation with a Unified Account?

I do NOT want to close the .ca account — I've read that can cause problems with the linked .com account. I just want to make sure whatever I do doesn't affect my active US selling account.

Email below:

"[Action Required] Information needed for your Selling on Amazon payment account

Hello,

We are contacting you because you have incorrectly selected the individual legal entity during registration, but your selling activity fits the criteria for a business or partnership. If you think that your selling activity fits the individual legal entity criteria, reply to this email to confirm the following.

What do I have to do?

To proceed with the verification, you have to register with the correct legal entity.

Use the following information to select the correct legal entity:

-- Individual: Select this option if you do not intend to sell on Amazon commercially or professionally. This option allows you to sell personal items that you no longer want or need, for example, old DVDs or books.

-- Sole Proprietor: This legal entity is applicable for any commercial individuals who sell for profit. A sole proprietorship is registered with the local authorities. There is no legal distinction between the owner and the business.

-- State-owned business: This is a business that is either wholly or partially owned and operated by a government.

-- Publicly-listed business: This is a business with shares listed on a stock exchange for public trading.

-- Privately-owned business: These entities, such as limited companies or partnerships, are businesses controlled and operated by private individuals.

-- Charity: This is an incorporated or non-incorporated tax-exempt body.

How do I update the required information?

....

Thanks in advance.

I have Amazon customers calling me directly asking where can I buy this?

I have an active listing for the item, but my price doesn't meet the "Competitive Price"

So the listing has no featured offer and cannot be advertised and when searching for the item the listing isnt visable (I tried).

I search the web for external prices for the item and find multiple prices inline with my price, but 1 major retailer has them offered at cost.

So this 1 retailer is liquidating and the result is that Amazon customers cannot buy the item. The 1 retailer who has them at cost is not advertising and it took me about 10 minutes to find.

So ultimately the customer is the one punished. I though Amazon was supposed to be about taking the work off of the customer, delighting the customer. I think this policy is doing the opposite.

FYi we are a tier 1 distributor and brand authorized respresentitive. This isnt about me, this is about people trying to buy an item and Amazon making it hard.

Case #19878134021

Dear Amazon Forum Moderators,

I urgently need your help escalating my case, as I am stuck in an automated appeal loop and cannot get past the bot responses.

My account (AZIZSHOP2022) was deactivated due to the Multiple Account Policy. The system found a relationship with my old account "Shop Pro 2022".

Here is the truth:

I was the original and sole owner of "Shop Pro 2022". Due to my misunderstanding of the policies at the time, I permanently deleted/closed that account because I wanted to register using a different email address (which is now AZIZSHOP2022).

The Performance Team keeps sending me an automated message asking for a "Sales deed, purchase agreement, business transfer agreement, or contract termination."

I cannot provide these documents because I never sold or transferred the business to anyone. The account was simply deleted by me.

I have submitted my official ID and a signed declaration stating that I am the sole owner of both accounts and that the old account was closed, not sold. However, I keep receiving the exact same automated rejection asking for transfer documents that do not exist.

Could a moderator please look into my case and escalate it to an internal team so a human can review my signed declaration? I am trying to be fully compliant and only operate this single account (AZIZSHOP2022).

Thank you for your assistance.