Hello Amazon Community Managers,
Our seller account is currently under attack by a highly coordinated return fraud and postal fraud scheme involving 8 separate FBM orders for our bulk matchbox listing ("Plain White Match Boxes Bulk, 100-Pack").
We have already systematically submitted individual reports via the "Report Abuse" tool for every order ID and submitted formal representations with carrier evidence for the A-to-z claims. However, because these claims directly threaten our Order Defect Rate (ODR) and account health, we urgently need a Community Manager to escalate this case internally to the Fraud and Buyer Abuse Teams.
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### SUMMARY OF FRAUD PATTERN & EVIDENCE
1. Systematic Fraud Operation:
• Outbound Shipments: All 8 orders were shipped FBM to genuine buyer addresses across the US (e.g., California, Texas, Ohio, Florida). Outbound shipping weights ranged from 1 lb 5 oz to 2 lbs via FedEx/USPS in 12x6x4 boxes.
• Origin Scan Discrepancy: Every single return label generated by the scammer—regardless of the ship-to state thousands of miles away—shares an identical return origin scan from Bloomfield, New Jersey.
• Return Address: All returns bear the exact same return address: Angela Hearst, 85 Irving Terrace, Bloomfield, NJ 07003.
• Returned Contraband: Instead of our matchboxes, the returned packages contain cheap, lightweight junk items (3 oz plastic children's scissors, 10 oz TEMU supplements) in small plastic bags.
• Non-Responsive Buyers: All attempts to contact the buyer accounts via Buyer-Seller Messaging have gone unanswered.
2. Side-by-Side Carrier Evidence Available:
• Outbound FedEx/USPS tracking receipts displaying 1lb 5oz – 2lb package weights.
• Return tracking receipts showing 3oz – 10oz package weights (paid label weight mismatch).
• Photos showing the uniform physical junk items received, return shipping labels, and NJ origin scans.
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### AFFECTED ORDER DETAILS (ALL 8 ORDERS)
1. Order ID: 111-0878067-5437025
• Outbound: Shipped 1lb 5oz matchboxes to CA.
• Return: 3oz junk item returned from Bloomfield, NJ (Angela Hearst).
2. Order ID: 114-9433428-0373014
• Outbound: Shipped 1lb 5oz matchboxes via FedEx (383300095448) to FL 34108.
• Return: 3oz plastic scissors returned from Bloomfield, NJ.
3. Order ID: 112-7892426-4469008
• Outbound: Shipped 1lb 5oz matchboxes via FedEx (383208055020) to OH 43316.
• Return: 3oz plastic scissors returned from Bloomfield, NJ.
4. Order ID: 111-0965810-1069056
• Outbound: Shipped 1lb 5oz matchboxes via FedEx (383208056780) to TX 75052.
• Return: 3oz plastic scissors returned from Bloomfield, NJ.
5. Order ID: 114-8746004-2032246
• Outbound: Shipped 2x 100-pack matches via USPS (9334610990150199872321).
• Return: Fraudulent return label (USPS 9200190425190700000722) from Bloomfield, NJ.
6. Order ID: 113-4101543-6625814
• Outbound: Shipped 2x 100-pack matches via USPS (9334610990150200586902).
• Return: Fraudulent return label from Bloomfield, NJ.
7. Order ID: 114-0839334-1450627
• Outbound: Shipped 1lb 5oz matchboxes via USPS (9334610990370305005669) to CA 94553.
• Return: 3oz plastic toy returned from Bloomfield, NJ.
8. Order ID: 111-8095144-3244238
• Outbound: Shipped 2 lbs matchboxes via FedEx (383152514130) to CA 92009.
• Return: 10 oz TEMU supplement (USPS 9200190425260800003739) returned from Bloomfield, NJ.
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### ACTION REQUESTED
Could a Community Manager please:
1. Escalate these 8 linked Order IDs directly to the internal Buyer Fraud / Account Integrity Team to review the organized network.
2. Ensure our account’s Order Defect Rate (ODR) is protected and padded against metric damage from these fraudulent A-to-z claims.
3. Confirm reversal/reimbursement for claims granted under false return representations.
@KJ_Amazon @Xander_Amazon @Tiff_Amazon @Seller_Support
Thank you for reviewing this critical matter.
