Why can't the products that have been re-activated in my store appear on the buyer's side, but the store shows that they have been listed for sale, what's going on?

I'm posting in the hope that an admin might read this and assist. I'll cut to the chase:

Customer opened an A to Z for a package that got lost in the mail.

I shipped the package a day earlier than required.

Shipping was purchased through Amazon.

Order page says "Claims protected."

Despite this, the A to Z was found in favor of the customer.

But wait...I'm not just out the cost of the item. The claim resulted in an order defect rate of 1.27% that essentially shut my shop down so I can't even sell to overcome that defect rate!

My livelihood is affected because of somebody incompetent in the A to Z department who can't even give me an explanation for their illogical decision. I've contacted customer support but all they do is transfer it and I got a second rejection. My follow-up support ticket isn't moving after a couple days.

What options do I have?

Hey sellers,

We’re on Transparency, but other sellers can still use our listing for Shop Direct / FBM orders. These units don’t need Transparency codes, so unauthorized sellers can sell our products while we spend on ads and traffic.

Anyone figured out how to block Shop Direct / FBM hijackers even with Transparency enabled? Looking for practical tips or workarounds.

Thanks!

I received an "[Action Required] Information needed for your Selling on Amazon payment account" email from seller central asking me to update my legal entity on the .ca marketplace.

I have a North America Unified Account but I ONLY sell on Amazon.com (US). I have never listed or sold anything on Amazon.ca. I don't want to sell in Canada.

The email says I "incorrectly selected the individual legal entity during registration" and is asking me to update to the correct business type (Sole Proprietor, etc.) on sellercentral.amazon.ca.

My question: What is the safest way to handle this without risking my .com account?

Specifically:

Should I complete the .ca verification as requested?

Should I ignore it?

Is there any risk to my .com selling privileges if I don't respond?

Has anyone been through this exact situation with a Unified Account?

I do NOT want to close the .ca account — I've read that can cause problems with the linked .com account. I just want to make sure whatever I do doesn't affect my active US selling account.

Email below:

"[Action Required] Information needed for your Selling on Amazon payment account

Hello,

We are contacting you because you have incorrectly selected the individual legal entity during registration, but your selling activity fits the criteria for a business or partnership. If you think that your selling activity fits the individual legal entity criteria, reply to this email to confirm the following.

What do I have to do?

To proceed with the verification, you have to register with the correct legal entity.

Use the following information to select the correct legal entity:

-- Individual: Select this option if you do not intend to sell on Amazon commercially or professionally. This option allows you to sell personal items that you no longer want or need, for example, old DVDs or books.

-- Sole Proprietor: This legal entity is applicable for any commercial individuals who sell for profit. A sole proprietorship is registered with the local authorities. There is no legal distinction between the owner and the business.

-- State-owned business: This is a business that is either wholly or partially owned and operated by a government.

-- Publicly-listed business: This is a business with shares listed on a stock exchange for public trading.

-- Privately-owned business: These entities, such as limited companies or partnerships, are businesses controlled and operated by private individuals.

-- Charity: This is an incorporated or non-incorporated tax-exempt body.

How do I update the required information?

....

Thanks in advance.