Has anyone dealt with an account deactivation where Amazon will not actually tell you what the problem is?
My seller account was originally deactivated under Section 3, and I later received a message referring to deceptive or fraudulent activity. The problem is that despite months of trying to resolve this, I still have no idea what Amazon believes I did wrong.
I have completed every verification request that has been given to me. I have submitted:
* Driver’s licence
* Passport
* Bank statement
* Credit card statement
* Proof of address/utility documents
* Video verification
All of the information and documents are legitimate and belong to me.
I have now spoken with more than 10 Seller Support representatives through both phone and chat. I have repeatedly asked whether the issue is my identity, address, banking information, credit card, documents, account information, or something else. Nobody has been able to give me an actual answer.
I keep getting directed back to appeals, but I don’t know what I am supposed to correct when nobody will tell me what is incorrect.
I have never knowingly submitted false information, falsified documents, misrepresented my identity, or engaged in fraudulent or deceptive activity. I am completely willing to provide additional documents or complete another verification if Amazon tells me what they need.
I have opened a large number of cases trying to get clarification:
CASE 21929780411
CASE 21911173601
CASE 21795351781
CASE 21761090641
CASE 21757242111
CASE 21264201981
CASE 21674052701
CASE 21462826391
CASE 21430254681
CASE 21447927861
CASE 21430307721
At this point, I am hoping someone from Amazon who has the ability to actually review the account can look at these cases and tell me what the underlying issue is.
I’m not asking Amazon to ignore a policy violation. If there is genuinely something wrong with my account, I just want to know exactly what it is so I can address it. I have submitted everything requested, completed the verification process, contacted support repeatedly, and I’m still stuck without an explanation.
Has anyone experienced something similar? Is there another team or escalation route I should be asking for? I would really appreciate any guidance, especially from a moderator who may be able to have the account reviewed.