I am a small/new business owner dealing with what appears to be a sabotage campaign. Every time my product hits the "100 sold" milestone or my ads take off, a wave of coordinated attacks begins.
I am stuck in a "Report Abuse" loop with Seller Support and desperately need advice on how to escalate this to a team that can actually investigate. I might ad this all got really bad after I my ad was accompanied by a 'Staff Choice' badge. (I don't recall the exact wording).
1. Severe Ad Click Fraud (Ad Budget Draining)
The Issue: Example - I have a highly optimized multi-product ad campaign where a $100 budget used to comfortably last all day with great conversion.
The Pattern: Right after my best sales days, this exact same ad will blast through my budget—sometimes $300+—in just 2 to 3 hours with near-zero sales. Often follow '100 sold in the past month' badge.
Evidence Example: Today one ad went from 424 impressions to 5,529 in one hour and 10 minuted, clicks skyrocketed and 0 orders ( on my best performing ad). That is a 1,200%+ explosion in traffic velocity.
2. Review Sabotage
The Issue: I am being hit with "faceless" 1-star reviews.
The Pattern: Often when I get a wave of positive organic reviews, a generic 1-star review follows. I’ve had to spend $600 on Vine enrollment just to dilute these fake negatives.
3. Targeted Return Abuse
The Issue: I recently earned the "Customer usually keeps this item" banner on a product that historically has a very low return rate.
The Pattern: Within days of getting the badge, I two back-to-back random "Not Wanted" returns, immediately stripping the badge away. I've also had returns with false facts on my products, of which Amazon has removed one of.
My Question for the Community & Mods:
Is there a specific department, email address, or escalation path to get a human to investigate this? The generic "Report Abuse" links are going nowhere, and I am bleeding money defending my listing from what are clearly coordinated, non-human/bot attacks.
Has anyone successfully stopped click fraud or targeted return attacks? Any advice is deeply appreciated.