Subject: Escalation Request — Untraceable 1-Star Rating Propagating Across Entire ASIN Variation Family

Hello Amazon Seller Support,

I am requesting an investigation and escalation to the appropriate Customer Reviews / Community Guidelines / Review Integrity team regarding an unexplained 1-star rating that is affecting multiple child ASINs within the same Veluve product variation family.

The affected product family includes Veluve Skin Reset Mist, including the Serenity Petals variation and the other variations associated with this listing.

Issue Identified

A 1-star rating is currently being included in the overall star-rating calculation and is negatively affecting the rating displayed across multiple variations in this product family.

We investigated the affected variations individually. ASINS: B0GSS5QK6M, B0GSS3V5SZ, B0GSS8VKDJ

For each variation checked, Amazon displays the same underlying issue:

A 1-star rating is included in the rating distribution;

Filtering Customer Reviews to “1 star only” returns “0 matching customer reviews”;

There is no visible customer review associated with the 1-star rating;

There is no reviewer name;

There is no review text;

There is no review date;

There is no visible Amazon Verified Purchase designation; and

There is no individual review available for us to report through Amazon's normal Report abuse process.

We have also reviewed our available order records and have been unable to identify a corresponding transaction that explains the rating.

Rating Appears to Be Propagating Across the Variation Family

This is particularly concerning because the unexplained rating is not isolated to the Serenity Petals child ASIN.

We checked the other variations within the product family and found the same result. The 1-star rating is affecting the ratings displayed across the variation family, while none of the variations checked provides an identifiable 1-star customer review that can be inspected or reported.

Therefore, we respectfully request that Amazon investigate the source of the underlying rating and its propagation/aggregation across the variation family, rather than treating this request as a complaint concerning an ordinary negative customer review.

We understand that Amazon permits customers to leave star-only ratings without written reviews. We are not requesting removal merely because the rating is negative.

Our concern is that an untraceable rating is materially affecting multiple ASINs, while Seller Central and the customer-facing review interface provide no mechanism for us to determine its origin or report it for investigation.

Requested Internal Investigation

Please have the appropriate Amazon team verify internally:

Which exact ASIN originally received the 1-star rating.

Whether the rating was submitted directly against one of the child ASINs or is being aggregated/propagated through the parent-child variation relationship.

Whether the rating is associated with an Amazon Verified Purchase or other eligible customer interaction.

Whether the underlying rating originated from the Amazon.com US marketplace or another Amazon marketplace and was subsequently aggregated into the US rating.

Whether the rating is associated with an identifiable Amazon customer account and whether Amazon's review-integrity systems have validated the rating as legitimate.

Whether the rating complies with Amazon's Community Guidelines and customer review/rating policies.

Whether the rating is being correctly attributed across the affected child ASINs under Amazon's current variation and review-sharing policies.

Whether any catalog, variation, review aggregation, or synchronization error is causing an otherwise unrelated rating to affect these ASINs.

Requested Resolution

If Amazon determines that the 1-star rating:

cannot be validated as an eligible customer rating;

originated from an unrelated ASIN;

is being incorrectly propagated across this variation family;

resulted from an improper variation or catalog association;

constitutes rating manipulation or other abusive activity;

violates Amazon's Community Guidelines; or

is otherwise ineligible to be included in the product family's rating calculation,

we respectfully request that Amazon remove the rating from the affected ASIN(s) and recalculate the product family's customer rating accordingly.

If the rating is determined to be legitimate and properly associated with this product family, please confirm that Amazon has internally verified the source and eligibility of the rating, even if customer privacy policies prevent disclosure of the customer's identity.

Supporting Evidence

We are providing a screenshot demonstrating that Amazon currently counts the 1-star rating in the product's rating distribution, while selecting the “1 star only” filter produces:

“0 matching customer reviews”

The same condition was identified when checking the other affected variations.

Because there is no visible review associated with the rating, we cannot use Amazon's normal Report abuse functionality. This is why we are requesting an internal review and escalation through Seller Support.

Please do not close this case solely on the basis that star-only ratings are permitted. We acknowledge that they are permitted.

The specific issue requiring investigation is the origin, eligibility, and variation-family propagation of this unidentified 1-star rating across multiple child ASINs.

Please escalate the case to the team capable of reviewing the underlying rating record and variation-level rating attribution.

Thank you.