Hello,

I'm requesting help removing a 1-star Vine program review on my ASIN B0F7N8J1Q5.

The reviewer received a used/returned unit that Amazon shipped out as new. The review reflects this fulfillment condition issue, not the actual product's quality or performance, and should not be counted against the listing.

Steps taken so far:

- Clicked "Report abuse" on the review directly on the product detail page — no response or removal

- Submitted a case through Seller Central "Get Support" — routed into the general seller feedback removal flow, which does not apply since this is a product review, not seller feedback

Since this review came through Vine, there is no traditional order ID to reference, but the review can be identified by the Vine Voice badge.

Could someone here help escalate this to the correct team, or point me to a case ID/contact path for product review removal specifically related to fulfillment errors?

Thank you.

Thanks for the detailed guidance. Unfortunately, "Products and Inventory" doesn't surface as a category option in my support flow — I've also tried "My issue is not listed" multiple times, and it still doesn't route me anywhere that lets me describe a review content concern. I seem to be stuck in a loop with the self-service tool regardless of path.

Given that, is there any way you could escalate this case directly on your end, or provide a specific case category ID / phone-support script I should use to bypass the automated routing? I have all the details ready (ASIN B0F7N8J1Q5, Vine Voice badge, fulfillment condition issue, Brand Registry Complaint ID 21525722081) — I just can't get a case open through the standard flow.

Appreciate your help getting this unstuck.

Here's what's happening:

My product had been doing well with a healthy rating, and I've even received positive feedback through the Vine program. But recently, I started getting a sudden cluster of 1-star reviews that just don't feel right. I looked into the reviewer profiles and found some very suspicious patterns:

1. eview content is extremely vague – The comments are just a few words long, with no real feedback about product quality, features, or functionality. It honestly looks like the reviewer was just trying to leave a 1-star rating without any real reason.
2. Multiple reviews on the same day – This same reviewer left reviews on three different products all on the same day. That doesn't feel like a natural buying and reviewing pattern at all.
3. Non-Verified Purchase reviews – Some of the reviews don't have the "Verified Purchase" badge, which means the reviewer didn't actually buy the product through Amazon. Anyone can leave a review without even owning the product!
4. Reviewer mostly reviews new products – Looking at this reviewer's history, almost all of their reviews are on newly launched products with very few reviews. It seems like they specifically target products that are vulnerable to rating manipulation.

Why this hurts so much:

Since my product only has about 10 reviews total, just 4-5 of these malicious 1-star reviews can completely destroy my overall rating. One bad reviewer can undo months of hard work, and it feels incredibly unfair.

What I've tried so far:

• I've reported each suspicious review using the "Report abuse" link
• I've submitted reports through Account Health
• I've documented everything with screenshots

My questions for all of you:

1. Has anyone else experienced a similar pattern of suspicious reviews?
2. Is there anything else I should be doing that I haven't tried yet?
3. How long does it typically take for Amazon to investigate these cases?
4. If Amazon doesn't remove these reviews, what are my options?

I really appreciate any advice or support you can offer. Running a small business is hard enough without having to deal with unfair attacks like this. Thank you for reading, and I look forward to hearing your thoughts.

It's a somewhat recent listing, and there is already inventory with FBA. The listings are also enrolled in VINE and Amazon is currently shipping out products to VINE people.

Dear fellow sellers and forum moderators,

We are a compliant seller who strictly follows Amazon’s policies and is committed to maintaining high product quality. Recently, our Vine program feedback has averaged 4.7 stars, which gives us strong confidence in our product quality and overall customer experience.

However, over the past few days, we have observed a highly concerning and abnormal pattern that is seriously damaging our listing:

A concentrated surge of low‑star ratings – Within a short period, our listing received multiple 1‑star and 2‑star ratings, all of which are text‑less (pure ratings).

Zero communication from buyers – Neither before nor after leaving these ratings did any of these buyers contact us through the Buyer‑Seller Messaging system. We received no product defect reports, no return requests, and no after‑sales assistance inquiries.

A sharp contradiction with our detailed positive feedback – While our genuine text reviews (including Vine reviews) remain overwhelmingly positive, these sudden text‑less low ratings have quickly pulled down our overall score and organic ranking.

A suspicious 3‑star rating from a newly created account – Among these ratings, we also noticed a 3‑star review from an account that has only one purchase record in total, which further suggests inauthentic activity.

As a brand seller who genuinely cares about our customers, we fully respect honest feedback – it helps us improve. However, the current pattern appears highly targeted. We strongly suspect that competitors are exploiting the low‑barrier nature of text‑less ratings to launch a malicious attack. Because there is no written comment and no contact history, we have no way to offer after‑sales support to these buyers, nor can we verify whether these are genuine purchase experiences.

Questions for the seller community and forum moderators:

To fellow sellers: Have any of you recently experienced a similar sudden influx of text‑less 1‑star or 2‑star ratings? How did you investigate or appeal against such potential rating attacks?

To the moderators: Since text‑less ratings do not directly display an order ID or any review content for us to cross‑check, could you please advise on a proper review channel or provide guidance on how we can formally request an investigation? Is there any way for us to submit these observations as evidence for a deeper review?

We sincerely hope to work together to maintain a fair Amazon environment for both genuine buyers and compliant sellers. We greatly appreciate any advice, shared experiences, and guidance from the moderators.

Thank you!