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Results for "shipping performance"

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Seller_QrzYFG4yPrOAX
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Seller_Z1qxtprsxdjdo
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Seller_WVzHFA6EjPZX3
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Seller_ucc9SfzSQz6gp
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Seller_kI2W2gij7QJj0
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Seller_u7IwWxchoZJ1V
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Seller_4GjtS9k0cnHHv
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Seller_mzMT8U7zOMlPv
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Seller_CRAHk6FHN1cLe
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Seller_GZ44CUjk3IS89
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Results for "shipping performance"

(5021 results)
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Seller_QrzYFG4yPrOAX
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Is there are a new Return Scam I dont know about? Distinct rather blatant pattern
by Seller_QrzYFG4yPrOAX

We have this experience as well.

Order number: 111-6993993-1135412

FBM and shipped to OH address, return shipping from a CA address

Image of the return received attached.

2 votes
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Seller_Z1qxtprsxdjdo
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DHL suspending shipping to Canada
by Seller_Z1qxtprsxdjdo

With DHL unable to ship to Canada effective later this week, seemingly with DHL being the only option offered, does anyone know Amazon's options on FBM orders?

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1 reply
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Seller_WVzHFA6EjPZX3
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DHL suspending shipping to Canada
by Seller_WVzHFA6EjPZX3

It is not actually later this week it is today, We had multiple package on dock to pickup and the driver would not take any going to Canada, said service is suspended, we have no other option for shipping on our end to Canada as customers paid for DHL since it is much lower costs. FedEx is not good option due to pricing. I have not seen any notifications from Amazon about suspension of service. Amazon really left the FBM sellers stuck here. I will have no option but to cancel dozens of orders due to Amazons failure to give timely notification to sellers, this will really destroy our health for Canada shipping. DHL website says it is labor dispute, but when I spoke to my DHL rep he said is tariff related issue in Canada for packages shipping from USA due to the continued idiocy of our elected official here in the USA.

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Seller_ucc9SfzSQz6gp
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DHL suspension to Canada
by Seller_ucc9SfzSQz6gp

DHL is suspending service to Canada on Friday (June 20th).

So.....now what are we supposed to do for a DDP service via Amazon Buy Shipping???

(Edit: Specifically for US sellers on the CA marketplace)

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13 views
1 reply
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Seller_kI2W2gij7QJj0
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Concern About Deprecation of Price-Banded Shipping – Need a Viable Solution for Size-Based Shipping Costs
by Seller_kI2W2gij7QJj0
Amazon replied

We recently received the notice that Amazon will be deprecating the “price band” shipping rate option effective June 30, 2025. This change is extremely concerning for our business, and I’m hoping others in a similar situation can share how they’re handling it — or if Amazon might consider keeping this very important setting for FBM sellers.

WARNING: On June 30th 2025 Amazon will deprecate the option to set 'price band' shipping rates. Update your shipping templates now to switch from 'price band' rates to 'per item' or 'weight' rates for each region. Learn more about updating shipping rates.

Our products come in various sizes with dramatically different shipping costs. For example, smaller items may cost under $10 to ship, while the largest versions of the same product can cost close to $50 due to oversized packaging and carrier fees. Unfortunately, Amazon’s system does not support assigning variant-specific weights under a single listing when using customization or variation options. This makes weight-based or per-item rates unusable for us.

Price banded shipping is the only method that has worked to fairly and accurately pass on shipping costs based on the actual size (and thus cost) of the product. Without this, we either lose money on large orders or overcharge customers on smaller ones — neither of which is sustainable.

We’re a U.S.-based small business and have worked hard to stay compliant with Amazon’s evolving systems, but this particular change could severely impact our ability to sell effectively on the platform because of the big impact that shipping costs have on our products. With all the constant constrictions, hassles, and marketplace fees, it is costing small business tons. I see never ending restrictions that make it easier and more profitable for Amazon but the opposite for sellers.

How can I get Amazon's attention to reconsider this so they understand the risk this poses to businesses that depend on size-based shipping pricing?

Has anyone found a workaround? Thanks in advance to anyone who can provide guidance.

Thank you!! DD

13 votes
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Seller_u7IwWxchoZJ1V
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Concern About Deprecation of Price-Banded Shipping – Need a Viable Solution for Size-Based Shipping Costs
by Seller_u7IwWxchoZJ1V

Existing templates won't be affected. I've seen no comment/clarification on whether or not AMENDING existing templates will work though.

Another push by Amazon to "deprecate" shipping costs as a separate line item all together. Roll it all in to the price of the item, like Amazon wants you to, and watch your margins.

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25 replies
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Seller_4GjtS9k0cnHHv
∙repliedin New Seller Community group
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Closed account but being charged $39.99 on credit card monthly
by Seller_4GjtS9k0cnHHv

@Seller_HX1LickMNVHUu

Hi there, my name is CR and wanted to hop in here. In taking a quick look, I can confirm that you've successfully downgraded your account to the "Individual" plan.

To fully close you account, follow the below steps that are pulled from this policy page:

Steps to take before closing your seller account

If you decide to permanently close your account, follow these steps:

  • Fulfill any outstanding orders.
  • Wait 90 days after your last sale to ensure the A-to-z Guarantee claims period is honored.
  • Wait until you have a zero balance in your account (your next disbursement or charge date).
  • Resolve all of your transactions with buyers, including issuing any necessary refunds.
  • Confirm that your bank account information on file is up-to-date to receive a final payment.
  • Check your Performance notifications to make sure that all the reasons for your account's suspension have been resolved and your account is restored.

CR_Amazon

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7 replies
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Seller_mzMT8U7zOMlPv
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DHL Buy Shipping Adjustment Incorrect Outrageous Charges
by Seller_mzMT8U7zOMlPv
Amazon replied

Hi Amazon Team,

I have 26 orders that were affected by 'Adjustment' charges. These charges are incorrect and appear to be based on false data. Amazon Case ID: 17832140561

The reason given is: "The shipping services purchased for the package did not match the carrier-reported charge for shipping the package."

However, the issue lies with DHL not applying the discounted shipping rates available through Amazon, which has led to unusually high adjustment charges.

For example, I entered the following dimensions and weight at the time of shipment:

Dimensions (LxWxH): 20.0 x 11.0 x 14.0 cm

Package Weight: 1.008 kg

DHL's reweigh and remeasure data lists:

Dimensions: 6.8 x 4.9 x 8.4 cm

Package Weight: 1.1 kg

Even using DHL’s revised measurements, the adjustment charge of –$90.62 is excessive and does not reflect the corporate discounted rates I should receive through DHL’s Amazon Buy Shipping..

All 26 orders have either incorrect remeasurement data or unreasonably high adjustments. As a result, I am incurring a total loss of approximately $1,700 in shipping adjustments.

I kindly request that these charges be thoroughly reviewed and refunded as soon as possible.

Thank you for your attention to this matter.

5 votes
1 vote
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16 replies
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Seller_CRAHk6FHN1cLe
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DHL Buy Shipping Adjustment Incorrect Outrageous Charges
by Seller_CRAHk6FHN1cLe

Are these domestic or international? I got hit with a 100 percent tariff on a 500.00 item going to Brazil. I don't know why Amazon can't calculate and charge the tariffs to the customer ahead of time for FBM orders but can on FBA. Needless to say I am done with international shipping. 20 years ago there was none of this bs and I could ship 2 pounds anywhere on earth for 5 or 6 dollars.

1 vote
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16 replies
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Seller_GZ44CUjk3IS89
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Need Amazon to Block Certain FBA Warehouses When Using USPS
by Seller_GZ44CUjk3IS89

I ship products to FBA warehouses from outside the US so I cannot ship using Amazon shipping partners. My local mail service partners with USPS for delivering to the US and whenever I send to any of the warehouses on the list below, the shipments get rejected and returned to me. Can't Amazon simply remove certain warehouses as shipping options when sellers select "Non-Partnered" shipper?

The warehouses that I have problems with are: GYR2, PBI3, WBW2, MDW2, RFD2, RYY2, GYR3, SCK4, GYR1, MQJ1, RMN3, PSC2, LGB8, RDU2, LGB8 and LAS1

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