@Seller_CnfW62x6yxvJw You tell me the "report" button will work? How did it work? If work, why there are so many customer still using the review policy to blackmail us pay $200 return shipping fee for them?????? THAT'S SO RIDICULOUS!

Hi everyone,

I’m a relatively new seller on Amazon and recently encountered a situation that has raised some red flags for me. Over the past few days, I’ve received several messages from different buyers requesting to change their shipping address, and every single message uses almost identical wording.

Here is the exact script they’ve been sending:

"Hello seller, I recently moved and need to change my delivery address. My correct delivery address is: ******.

The correct phone number is: *****.

Keep the recipient's name the same. I'm looking forward to your reply. Please make sure to change the address for me, otherwise the package cannot be delivered and it will be returned."

The structure is always the same — only the address and phone number change. This feels automated and suspicious.

My questions to the community are:

Is this some kind of official Amazon template that buyers can use, or is this likely a scam attempt?

Has anyone else experienced something similar recently?

If it is a scam, what’s the usual goal? Is it to redirect packages, dispute later as not received, or something else?

What’s the safest way to handle such requests? I’ve been following Amazon’s policy of not changing addresses after order confirmation and advising buyers to cancel and reorder, but these messages feel coordinated.

Thanks in advance for your advice and insights. I want to protect both my business and legitimate buyers.

Best,

Miki

Hello Amazon Team,

I am contacting you regarding a very serious issue involving both the removal of my brand from Brand Registry and, shortly afterward, an unexpected Transparency enrollment applied to my ASIN without my authorization.

I am the sole and official worldwide trademark owner of the brand. My brand was recently removed from Brand Registry even though I have not violated any policies, and I have repeatedly asked Amazon to clarify which specific policy Amazon believes was violated. I still have not received any explanation regarding the alleged violation.

Today, I received another notification stating that my ASIN has been enrolled in the Transparency program by brand owner (which is not possible) without my permission, without my knowledge, and without any authorization from me as the trademark owner.

This situation is extremely concerning for several reasons:

My brand has been removed from Brand Registry, which already limits my ability to protect my intellectual property.

I think an unauthorized seller appears to have fraudulently enrolled my product into the Transparency program, which prevents me “the legitimate brand owner” from sending authentic inventory.

This creates a serious risk of:

Blocking my genuine inventory,

Damaging my brand reputation,

Allowing unauthorized sellers to control listings by abusing Amazon programs.

To clarify:

I am the only legal owner of the trademark worldwide.

No third party has the right to enroll my brand or my products into Transparency or any other Amazon program.

This unauthorized enrollment is a clear misuse of Amazon’s systems and creates a severe operational and IP violation against my brand.

My requests:

Please immediately investigate the unauthorized Transparency enrollment for mu ASIN

Please confirm which entity enrolled my product into Transparency without authorization.

Please remove this unauthorized Transparency enrollment so that only the legitimate trademark owner (myself) has control over the product authentication.

Please revisit and reinstate my Brand Registry access, as my trademark is valid and solely owned by me.

Please provide a clear explanation of any policy Amazon believes I violated, as I am unable to understand the cause without specific details.

This is a highly urgent issue because unauthorized parties are trying to block my legitimate operations and misuse my intellectual property.

I am ready to provide any trademark documents or verification if needed.

Regards,

CASE ID: 18853542651

CASE ID: 18866881561

CASE ID: 18949287861

CASE ID: 19087054461

Hi everyone,

I’d like to ask for guidance regarding an A-to-z Guarantee Claim that is still impacting our metrics even though the order has already been refunded.

Issue: The refund has been completed, but the A-to-z Claim still appears as “Under Review” and continues to affect our Order Defect Rate.

Summary of what happened:

-Buyer reported the item as defective but also stated the gift recipient threw the item away.

-We followed Amazon policy and explained that a physical return is required before a refund can be processed.

-We provided Amazon with the full return address, RMA, contact details, and proof of communication with the customer.

Despite this, the claim was granted.

We have already refunded the customer, yet the claim remains active and still impacts ODR.

We’ve submitted all details and explanations through the case log, but the status has not changed.

Has anyone dealt with a refunded order where the A-to-z claim remains active and continues affecting Account Health?

Any steps or advice to get this corrected would be highly appreciated.

Thank you!