I purchased this item. The seller includes a card inside the product itself (not the packaging) that offers a $50 Amazon gift card in exchange for a 5-star review. I have reported this to Amazon with photos to substantiate the violation but Amazon takes no action despite their policy: https://www.amazon.com/gp/help/customer/display.html?nodeId=G8CXDFT9GLRRSV3G. I'm sure Amazon will reply here with a snippet of their policy but they don't actually enforce it. I suspect because this benefits Amazon with $50 in additional sales through the gift card, they look the other way.

Product: https://www.amazon.com/dp/B0DBHLZ7CV

Seller name: Reieset Group

Business Name: lengshuijiangshimilemaoyiyouxiangongsi

I have noticed this on at least 50 orders in the last 6 months. It is a shame that Seller Support will not chime in to answer or discuss this issue. But as was stated, they do not care about the sellers and only the profits they get. The other issue is their return policy, giving loopholes to customer, to choose certain returns where the get full refunds (FBA or FBM) without having to return the products. Again, Seller Support does not answer or respond to these queries. People will state to FBM all your items, but those are affected as well. Shame...

Hello @Seller_pAPBCLhysbW5T,

I listened your advice and created a new case ID 17925261981 and appealed for all 139 car tags wrongly deactivated and asking you to please help me reinstate those listings by escalating to seniors who reviewed my documentations before and reinstated all of my car tags before for the exact very same reason

ID 16372531591 and ID 17008607171 clearly show that all of our car tags has been reinstated before.

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Now, as a side note just to give you idea about what type of horribly bad and tacky support we are getting I like to give you real examples here below. Intentionally not naming the names of support people, senior team can get their names from case ID #

Case ID 17873692211 we created a few days ago for ASIN: B01BSL1ZUS has been successfully reinstated after a senior looked at our documentation we attached to our appeal and now our listing is active. So I replied to case 3 times saying this listing is now active, and each time different agent from developer team answered me copy paste answers ignoring what I say and they say we determined that ASIN: B01BSL1ZUS cannot be reinstated.

Mind you, this was already reinstated, this is how much they are disconnected from reality. Not going to name the names and stir stuff here but those bad support people should be on hall of shame and needs extensive training and understanding about laws. Not trying to bash them but this is seriously affecting our business in a most negative way.

3 times I got 3 different answers for the very same case,

first agent claims "This product has been identified as a license plate that should only be distributed by state agencies. Amazon policy prohibits the sale or listing of these products and cannot be reinstated."

second agent claims " this license plate is cover or frame or spray to avoid police tickets etc etc....cannot be reinstated"

third agent claims " need to provide more pictures to understand the intend and cannot be reinstated"

But guess what, just like our car tags been reinstated months ago, now ASIN: B01BSL1ZUS is active without proving any edit or adding any additional pictures(we added pictures before in the past to get denied again till we provided the attached legal documentation) because a senior person who understands the law and got our point and ACTUALLY reads what we say and claim agreed with us and reinstated our listing. In the meantime above 3 agents still give us copy paste answers claiming that asin cannot be reinstated as of today...yes listing is active but according to those 3 agents cannot be reinstated...wow

Please Dear @Seller_pAPBCLhysbW5Thelp us break this viscous endless cycle and help us reinstate our listings.

Again, We urgently request that this issue be escalated again to the appropriate team who has already validated our documentation and understands the context.

We are not asking for special treatment, just consistent, professional support for a mistake that continues to harm our business. Please help us resolve this in a meaningful way. We want to grow at Amazon, this type of support we keep getting needs to stop, we want to grow bigger and Amazon needs to notate our account already that nothing we have is illegal.

Again thank you for your continuous help!

Kind regards,

David

CustoMonsterDesigns

Hello,

I’m reaching out regarding a recent A-to-Z Guarantee claim that was granted against our account under circumstances that seem clearly outside Amazon's return policy guidelines.

The customer placed an order on March 3rd, with a delivery date of March 5th. We fulfilled and delivered the order on time.

The customer later opened a return request but never shipped the item back within the return window. On May 1st—well over 30 days past the return period—the customer handed the item to UPS without our authorization or approval for a late return. At that point, the item got lost in transit.

Despite the return being late, unauthorized, and the item being lost by the carrier, the customer opened an A-to-Z claim, which was granted. I appealed the decision, but the appeal was denied.

I am struggling to understand why we are being held responsible for a return that:

Was initiated beyond the 30-day return window,

Was shipped back without our approval,

Was lost in transit by the carrier (not due to seller error).

I kindly request a detailed review of this case. It is unfair for sellers to be penalized for events beyond our control, especially when the buyer violated return policy procedures.

Thank you for your time and understanding.

Order ID 114-0627468-0267465

@Seller_FJwyF3iu5qxUY

stop enabling the whiners.

If you buy shipping on Amazon, you are protected from A to Z claims for missing packages.

I am not aware of any deviation from this policy. Yes, sometimes you have to appeal to make it right, but I don't even get contacted about INR A to Zs these days...Amazon funds them.

Quite often we see people complaining that they bought shipping on Amazon but they didn't get a scan on time. Or the carrier didn't scan at pickup. These should be disregarded as examples of Amazon not following Buy Shipping policy...that would be 'naive'.

This thread is a perfect example of the kinds of threads that perpetuate the myth that Amazon doesn't honor their 'buy shipping' policy.