Hi,
My listing previously had approximately 30 reviews and an overall rating of around 4.7 stars. At that time, approximately 26–27 of the reviews were Vine reviews.
Over time, approximately 6–7 of my previous Vine reviews disappeared, and my Vine review count is now only 20. My total number of ratings/reviews is currently 30.
Also, there are few low star rating appears suddenly without any written comments. The recent low ratings are particularly concerning because some are 1-star and 2-star ratings with no written comments. Since there is no written feedback, I cannot determine whether these customers experienced a problem with the product, fulfillment, delivery, or something else.
There was also an FBA fulfillment issue around the same period. After my inventory was sold out and my new batch reached Amazon's fulfillment network, approximately 45 units were sold, but some orders were not dispatched for approximately two weeks. a few customers also cancelled their orders during this period.
In addition, I received a direct customer complaint through seller's feedback, "don't buy from this merchant, never received the product." I did not report this complaint to Amazon. Amazon independently handled the issue and indicated that it was an FBA matter that Amazon would deal with.
This makes me concerned that some of the recent low ratings may potentially be related to fulfillment or delivery problems rather than the actual product. However, because those ratings contain no written comments, I cannot determine the reason for them.
My written product feedback has otherwise been overwhelmingly positive. I already contacted seller support, but they ask me to contact community-help@amazon.com . I contacted them 2 weeks ago, I don't get any response. my vine reviews keep on disappearing which lead my rating to 3.9 . My sales completely stopped. I don't know how to solve this.