Hello Amazon Moderators,
I am requesting assistance with Case ID 21821789581 regarding an existing Cartier ASIN that was previously active.
ASIN: B000F3VSN0
Brand: Cartier
Model: Tank Française W51007Q4
SKU: W51007Q4 2
GTIN: 7612456002205
This is not a request to create a new ASIN. The existing ASIN is being blocked because Amazon states that the GTIN owner does not directly match the Cartier brand.
Seller Support requested proof of affiliation between Cartier and Richemont International Distribution, the GS1 owner of GTIN 7612456002205.
During Case 21821789581, we have provided extensive official documentation, including:
• Verified by GS1 showing GTIN 7612456002205 licensed to Richemont International Distribution
• Official Swiss government records showing Richemont International Distribution is a branch of Richemont International SA
• Cartier’s official website showing Cartier International AG is a branch of Richemont International SA
• Richemont’s official website identifying Cartier as one of its Maisons
• USPTO documentation linking Cartier International AG and Richemont International SA
• An official government record naming Cartier and Richemont International Distribution together
• A Paris Court of Appeal decision expressly stating that Richemont International SA distributes and organizes the promotion of Cartier products through its branch Richemont International Distribution
Seller Support has reviewed these documents but continues to require a single trademark registration, signed legal agreement, Letter of Affiliation, or official brand/manufacturer website directly naming both Cartier and Richemont International Distribution.
Because this concerns an existing Cartier catalog ASIN, and the GTIN itself is GS1-verified, could an Amazon moderator please review Case 21821789581 and escalate this to the appropriate Catalog/GTIN team for manual review?
I am not attempting to create a duplicate ASIN or use an unrelated barcode. I am trying to restore an existing ASIN using its legitimate existing GTIN.
-----There is also a separate button cell battery compliance issue for this same ASIN.-----
We submitted the requested button cell battery compliance documentation on August 31, 2026, under Case ID 21821112721.
This compliance case is separate from the GTIN/brand issue above. However, the documentation has now been under review longer than we normally experience for similar button cell battery submissions.
If possible, could an Amazon moderator also please check Case 21821112721 and determine whether the battery compliance review is still progressing normally or whether it requires escalation? We have already provided the requested documentation and would appreciate clarification on why the review is taking longer than usual.
Any assistance with reviewing or escalating these two separate issues would be greatly appreciated.
GTIN/catalog: Case 21821789581
Button-cell compliance: Case 21821112721
Thank you,
Todd
hello I wanted to make sure that my shop is ready to get going and start adding product and selling please let me know what I need to do
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Hello Sellers,
If you've seen a notification about the INFORM Consumers Act on your Account Health page or in your email, here's what you need to know.
What is it?
The INFORM Consumers Act is a federal law requiring online marketplaces like Amazon to verify business information from high-volume third-party sellers. It applies to you if, in any 12-month period over the past 24 months, you've sold 200+ new or unused products AND earned $5,000 or more in gross revenue.
What do I need to submit?
Amazon must verify 5 things. You can complete all of these in Settings > Account Info:
What if I don't complete it?
If you don't respond within 10 days of notification, Amazon may hold your disbursements. Continued non-compliance could lead to temporary account deactivation.
How do I check my status?
Visit your Account Health page. Look for:
✅ Green check: Verified, no action needed
🔗 Circle with link: Action required, click to start
⏳ In Progress: Submitted and under review
⚪ Greyed out: No action needed right now
Once a year, you'll also be asked to certify your information is still accurate. Respond promptly to avoid any disruption.
Helpful resources
Have you completed your INFORM Act verification? Was the process smooth or did you hit any snags? Share your experience below! 💬
Why can't the products that have been re-activated in my store appear on the buyer's side, but the store shows that they have been listed for sale, what's going on?
Hello @Seller_PIHyltK09pbl3 and @Seller_QTT5oP45IFvQZ
I am reaching out for urgent assistance regarding a seller hijacking my listing.
A Chinese seller ("HAOXIN SHOP") is currently counterfeiting our product on our ASIN. Because our USPTO trademark is currently in a pending status, Brand Registry denied our IP infringement claim.
To address this, I performed a test buy and submitted a report via Account Health -> Report Abuse.
Complaint ID: 20420826351
Issue: The test buy clearly shows that the product sold by "HAOXIN SHOP" is counterfeit and does not match our ASIN listing (photos were attached to the complaint).
It has been almost a week since I filed this complaint, and no action has been taken. This hijacker is actively selling fake products to our customers, which puts us at an immediate risk of receiving negative reviews that could destroy our business.
Could you please look into Complaint ID: 20420826351 and help us remove this unauthorized seller?
Thank you in advance for your time and assistance.
Best regards,
Hello @Seller_iWo8vaHuUOSYG,
Thank you for posting and for providing such detailed information about your case. I appreciate the effort you have put into gathering documentation for ASIN B000F3VSN0.
I have reviewed Case 21821789581. The core issue is that the GTIN registered to Richemont International Distribution does not directly match the brand Cartier in the GS1 verification database, and the documentation submitted so far establishes the connection between the two entities through a shared parent company rather than directly within a single document.
I understand this can be a difficult situation, especially as an independent reseller who may not have the ability to obtain corporate documents from Cartier or Richemont. However, the verification process does require a single document that directly names both Cartier and Richemont International Distribution and establishes the relationship between them. The most practical path forward would be one of the following:
I recognize that obtaining such a document as a reseller may be challenging. If you have a relationship with your supplier or distributor, they may be able to assist in requesting this documentation from Richemont or Cartier on your behalf.
Regarding your separate button cell battery compliance case (21821112721), that review is being handled independently and you will receive an update through that case once the review is complete.
Regards,
Billy
Hello Amazon Moderators,
I am requesting assistance with Case ID 21821789581 regarding an existing ASIN that was previously active.
ASIN: B000F3VSN0
GTIN: 7612456002205
This is not a request to create a new ASIN. The existing ASIN is being blocked because Amazon states that the GTIN owner does not directly match the Cartier brand.
Seller Support requested proof of affiliation between Cartier and Richemont International Distribution, the GS1 owner of GTIN 7612456002205.
During Case 21821789581, we have provided extensive official documentation, including:
• Verified by GS1 showing GTIN 7612456002205 licensed to Richemont International Distribution
• Official Swiss government records showing Richemont International Distribution is a branch of Richemont International SA
• Cartier’s official website showing Cartier International AG is a branch of Richemont International SA
• Richemont’s official website identifying Cartier as one of its Maisons
• USPTO documentation linking Cartier International AG and Richemont International SA
• An official government record naming Cartier and Richemont International Distribution together
• A Paris Court of Appeal decision expressly stating that Richemont International SA distributes and organizes the promotion of Cartier products through its branch Richemont International Distribution
Seller Support has reviewed these documents but continues to require a single trademark registration, signed legal agreement, Letter of Affiliation, or official brand/manufacturer website directly naming both Cartier and Richemont International Distribution.
Because this concerns an existing Cartier catalog ASIN, and the GTIN itself is GS1-verified, could an Amazon moderator please review Case 21821789581 and escalate this to the appropriate Catalog/GTIN team for manual review?
I am not attempting to create a duplicate ASIN or use an unrelated barcode. I am trying to restore an existing ASIN using its legitimate existing GTIN.
-----There is also a separate button cell battery compliance issue for this same ASIN.-----
We submitted the requested button cell battery compliance documentation on August 31, 2026, under Case ID 21821112721.
This compliance case is separate from the GTIN/brand issue above. However, the documentation has now been under review longer than we normally experience for similar button cell battery submissions.
If possible, could an Amazon moderator also please check Case 21821112721 and determine whether the battery compliance review is still progressing normally or whether it requires escalation? We have already provided the requested documentation and would appreciate clarification on why the review is taking longer than usual.
Any assistance with reviewing or escalating these two separate issues would be greatly appreciated.
GTIN/catalog: Case 21821789581
Button-cell compliance: Case 21821112721
I am really hoping for an Amazon rep to review this. Not looking for input from other sellers as this is a very unique situation and not related to our company, but regarding Richemont and Cartier.
Thank you,
Todd
Hello, sellers! 👋
Are you selling on TikTok Shop and looking for a faster, more reliable way to fulfill orders? Amazon Multichannel Fulfillment (MCF) is now a supported fulfillment solution for TikTok Shop — and it could be a game-changer for your business.
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With MCF, you can leverage a single pool of inventory within Amazon's fulfillment network to support fast, reliable delivery across all your sales channels, including TikTok Shop. This means:
✅ Faster delivery — Use Amazon's fulfillment network to get orders to TikTok Shop customers quickly
✅ Reduced inventory costs — No need to split inventory across multiple warehouses
✅ Unified fulfillment — Manage all your orders from one place, saving you time and operational headaches
How to Get Started
Your setup depends on whether you have access to Seller Shipping on TikTok Shop:
Helpful Resources
MCF for TikTok Shop Guide — learn how MCF works with TikTok Shop
Amazon MCF Warehouse Configuration Guide — step-by-step setup instructions in TikTok Shop Academy
Share Your Experience 💬
Are you already using MCF to fulfill TikTok Shop orders? What impact have you seen on delivery speed or customer satisfaction? If you haven't tried it yet, what questions do you have about getting started?
Drop your insights below — your experience could help fellow sellers streamline their multi-channel fulfillment! 👇
Understanding how customers shop can help you make smarter decisions about your listings, pricing, and fulfillment strategy.
Here are three trends transforming how shoppers use their devices, purchase internationally, and pay at checkout:
For more insights into customer trends, go to Seller News.