I've already made a thread about how hijackers are trashing our product and brand registry has been useless in stopping it. We'll never get into Project Zero at this rate because brand registry denies counterfeit claims with seemingly no rhyme or reason, or explanation for that matter. So we're left with having to use the Transparency program as our last resort, we don't want to do that we shouldn't have to label every single item we sell just to keep hijackers at bay but it's either that or just let them keep destroying the reputation of our brand with our authorized resellers giving up on us. Unfortunately though I can't even get the ball rolling on that!

I would like to have waited until one of our resellers sent out product FBA but I can't wait for that anymore, I have to take action now and do Transparency FBM until that happens. I signed up last week and printed the labels in house and ordered a batch from Avery as well, then I contacted support to start the FBM OPR process as instructed. The support case said 1-2 days, this was Wednesday and it's now Monday night with no response. Avery is asking us for a "brand ID" which we are supposed to get from our Transparency rep before they can send the labels we ordered to us and copy them on it for the rest order, well we don't have a Transparency rep even though we were supposed to be assigned one so the Avery rep copied transparencyamus@amazon.com on the email and that was Thursday with no response.

All the while we have two new hijackers on our ASIN today, the reputation of our product is being destroyed as we sit here and watch waiting for Amazon to allow us to take action. What do I need to do here, what does it take to actually protect my brand? Am I doing something wrong here with Transparency? I have followed all the instructions given and my products are now labeled, we keep being told something about contacting our rep which we don't have and otherwise contact support which we did and also Avery did to no response. We need some help this is maddening, all we're trying to do is stop hijackers from selling an imitation product under our brand name and we have done everything by the book to no avail!

Thank you in advance for any help, we desperately need it!

Now tell us what Amazon does with all the foreign hijackers.

Hijackers do that. Amazon doesn't care. Don't expect help, 90% that they just won't.

Almost all my listings got the brand name changed. This makes impossible for me to change my own listing details. Amazon won't help. Also, the best one is, when they change your listing's brand, then they falsely reporting you, selling their brand. And Amazon is ALWAYS siding with the falsely reporting (mostly Chinese?) sellers.

I tried all the methods you mentioned a long time ago, but they clearly don't work. The problem is that you are just mechanically checking whether the response itself has issues, without ever actually reading the seller's perspective or understanding the actual situation they are facing.

You need to look at whether this negative review was caused by the circumstances the seller described (specifically, malicious hijacking by other sellers). In this case, the seller is also a victim.

Why can’t you investigate whether this was caused by malicious hijackers?

When these sellers are reported and their stores are taken down, doesn't that prove the report was valid? If so, it confirms the issue had nothing to do with the products sold by my brand. Why should I have to suffer the consequences of someone else's misconduct?

I suggest that you stop providing robotic responses, such as telling me to click the "report" button or send emails.

If you truly want to resolve this issue, please coordinate with your team to investigate whether my listing is being targeted by malicious "hijackers" (piggyback sellers). Additionally, please verify which specific store actually fulfilled the order for the consumer who received the product.

Hello, sorry to hear about the issue, but its old trick. Amazon takes back and forth when we complain and sometimes sellers dont even notice the change because hijackers can inject KWs that dont even show on detail page but ASIN get flagged, there are tools that can monitor the changes and also send you alerts and also you can resolve the issue via tools before getting flagged. I used "Automaz" Listing Integrity tool which is very effective and made for these specific issues. I hope this will help you.