We buy 100% of all labels from Amazon, yet this morning we get hit with a sub 95% VTR
This is impossible.. we ship 100% of orders through amazon buy shipping, thus it is impossible for VTR to suddenly drop and get a threatening email in the AM... i am actually quite sick of waking up to a new threat from Amazon over some nonsense like this...
is this sabotage for being critical of amazon in the forums?
Hello Seller,
We noticed that your seller account has been flagged as having a Valid Tracking Rate (VTR) below the 95% requirement. Sellers must provide valid tracking numbers for at least 95% of their packages in all categories to avoid suspension of their selling privileges in that category.
You are in time to get this fixed! We recommend that you look at your untracked shipments to understand and improve your score. If your Valid Tracking Rate is not improved, we may no longer allow you to sell merchant-fulfilled items under the categories with a VTR rate below 95%. All major delivery partners provide tracking numbers for free. You can also purchase postage through Amazon’s Buy Shipping service, which automatically confirms shipments and provides tracking for all packages.
We buy 100% of all labels from Amazon, yet this morning we get hit with a sub 95% VTR
This is impossible.. we ship 100% of orders through amazon buy shipping, thus it is impossible for VTR to suddenly drop and get a threatening email in the AM... i am actually quite sick of waking up to a new threat from Amazon over some nonsense like this...
is this sabotage for being critical of amazon in the forums?
Hello Seller,
We noticed that your seller account has been flagged as having a Valid Tracking Rate (VTR) below the 95% requirement. Sellers must provide valid tracking numbers for at least 95% of their packages in all categories to avoid suspension of their selling privileges in that category.
You are in time to get this fixed! We recommend that you look at your untracked shipments to understand and improve your score. If your Valid Tracking Rate is not improved, we may no longer allow you to sell merchant-fulfilled items under the categories with a VTR rate below 95%. All major delivery partners provide tracking numbers for free. You can also purchase postage through Amazon’s Buy Shipping service, which automatically confirms shipments and provides tracking for all packages.
53 replies
Seller_KcEtz9Bkb8qhY
Upon investing the tracking numbers..
EVERY SINGLE flagged TRACKING was 'delayed in transit' due to the december 31 - first week of January ice storm.. thus it has NOTHING to do with our account, we shipped on time, the carrier USPS simply lost the packages, and we get blamed. 6 packages out of 115 shipped in december.
What NONENSE.
Seller_Qvkq0XIyYVeNa
You need to think about the backend operations of other actors in your supply chain.
USPS picking up the basket 2x a day is not enough. They need to scan each parcel individually into their system to mark it as accepted.
If, for example, the postman picks up your basket, tosses it in his truck, and then the truck catches fire, or if your basket falls out the backdoor, or if the truck gets stolen by thieves (more common than you'd think) on the way back to his home post office, your parcel would never actually be scanned into the system.
Just because you've used a process for many years and not had any issues does not mean the process is 100% correct and/or foolproof. Something happened. You can either react and change your methods (for example, asking the postman to use his portable scanner to scan the parcels when they're picked up), or you can take this one on the chin and accept that once every 12 years something like this might happen.
I've been in your shoes, and what I did was reprint and reship all the affected packages. They've never been scanned into the system, and you've already paid for the postage. So why not?
Seller_FeW1clLqekN62
Same here Amazon is getting horrible these days with this stuff.
Seller_nxvyRDZCFduAS
Now I'm worried, this just happened to us. Amazon's tracking doesn't match USPS's tracking.
I was on the phone with USPS today with the service request response. USPS claims they never received the package and they don't plan on paying for losing it.
This order was placed and shipped on Dec 17th.
Order ID: # 111-0253526-3886670
Seller_Ha6JyVvDK6Ybs
Very simple don't look at any Amazon emails and we all know Amazon is run by bots and zero actual support which means you should all be selling but never count on Amazon for anything as a BOT can take you down tomorrow stealing all your inventory and funds and that is it. Just ignore the [Moderator Edit: removed inappropriate commentary] emails and focus on your plan B,C & D selling platforms very time you get some BS like this because one day you will be glad you built up other platforms as emails like this are warning signs for us all that we need to get out. Nowadays weather events [Moderator Edit: removed inappropriate commentary] we had many expedited orders during weather events and this all is supposed to be Amazon handling before we even get these orders YET Amazon makes profit on transactions and they do not want to stop orders that will be delayed or inform customers of delays and then will try and blame the seller at the same time punish you if you cancel the order [Moderator Edit: removed inappropriate commentary].
Seller_qMgi7qxvEo7f1
Welcome to the club. :-(
To me, looks like Amazon is trying to eliminate Ground shipping. The big question is, how are we supposed to charge our customers like 25 dollars for all the shipping and fees for a 10 dollar product, and why would they buy from us then...
KJ_Amazon
If you are seeing your Valid Tracking Rate drop due to shipments not receiving "Carrier provided tracking scan to Amazon," but these shipments do eventually receive a tracking scan from the carrier, please submit an appeal to support and request that your VTR score be reviewed.
KJ_Amazon
KJ_Amazon
Now I'm worried, this just happened to us. Amazon's tracking doesn't match USPS's tracking.
I was on the phone with USPS today with the service request response. USPS claims they never received the package and they don't plan on paying for losing it.
This order was placed and shipped on Dec 17th.
Thank you for this example @Seller_nxvyRDZCFduAS
USPS-provided information is used when determining the VTR status of "Carrier provided tracking scan to Amazon."
Seller_t0rFIlmPiO2SY
Yes I received the same thing. I bought all my labels from Amazon and for some reason they said I had a tracking issue on one or more of my shipments. I checked every order and everything had a tracking number so I don't get it either. Luckly I had two more order come in and my VTR went back up before I could contact someone to help me understand this.
We buy 100% of all labels from Amazon, yet this morning we get hit with a sub 95% VTR
This is impossible.. we ship 100% of orders through amazon buy shipping, thus it is impossible for VTR to suddenly drop and get a threatening email in the AM... i am actually quite sick of waking up to a new threat from Amazon over some nonsense like this...
is this sabotage for being critical of amazon in the forums?
Hello Seller,
We noticed that your seller account has been flagged as having a Valid Tracking Rate (VTR) below the 95% requirement. Sellers must provide valid tracking numbers for at least 95% of their packages in all categories to avoid suspension of their selling privileges in that category.
You are in time to get this fixed! We recommend that you look at your untracked shipments to understand and improve your score. If your Valid Tracking Rate is not improved, we may no longer allow you to sell merchant-fulfilled items under the categories with a VTR rate below 95%. All major delivery partners provide tracking numbers for free. You can also purchase postage through Amazon’s Buy Shipping service, which automatically confirms shipments and provides tracking for all packages.
We buy 100% of all labels from Amazon, yet this morning we get hit with a sub 95% VTR
This is impossible.. we ship 100% of orders through amazon buy shipping, thus it is impossible for VTR to suddenly drop and get a threatening email in the AM... i am actually quite sick of waking up to a new threat from Amazon over some nonsense like this...
is this sabotage for being critical of amazon in the forums?
Hello Seller,
We noticed that your seller account has been flagged as having a Valid Tracking Rate (VTR) below the 95% requirement. Sellers must provide valid tracking numbers for at least 95% of their packages in all categories to avoid suspension of their selling privileges in that category.
You are in time to get this fixed! We recommend that you look at your untracked shipments to understand and improve your score. If your Valid Tracking Rate is not improved, we may no longer allow you to sell merchant-fulfilled items under the categories with a VTR rate below 95%. All major delivery partners provide tracking numbers for free. You can also purchase postage through Amazon’s Buy Shipping service, which automatically confirms shipments and provides tracking for all packages.
We buy 100% of all labels from Amazon, yet this morning we get hit with a sub 95% VTR
This is impossible.. we ship 100% of orders through amazon buy shipping, thus it is impossible for VTR to suddenly drop and get a threatening email in the AM... i am actually quite sick of waking up to a new threat from Amazon over some nonsense like this...
is this sabotage for being critical of amazon in the forums?
Hello Seller,
We noticed that your seller account has been flagged as having a Valid Tracking Rate (VTR) below the 95% requirement. Sellers must provide valid tracking numbers for at least 95% of their packages in all categories to avoid suspension of their selling privileges in that category.
You are in time to get this fixed! We recommend that you look at your untracked shipments to understand and improve your score. If your Valid Tracking Rate is not improved, we may no longer allow you to sell merchant-fulfilled items under the categories with a VTR rate below 95%. All major delivery partners provide tracking numbers for free. You can also purchase postage through Amazon’s Buy Shipping service, which automatically confirms shipments and provides tracking for all packages.
53 replies
53 replies
Seller_KcEtz9Bkb8qhY
Upon investing the tracking numbers..
EVERY SINGLE flagged TRACKING was 'delayed in transit' due to the december 31 - first week of January ice storm.. thus it has NOTHING to do with our account, we shipped on time, the carrier USPS simply lost the packages, and we get blamed. 6 packages out of 115 shipped in december.
What NONENSE.
Seller_Qvkq0XIyYVeNa
You need to think about the backend operations of other actors in your supply chain.
USPS picking up the basket 2x a day is not enough. They need to scan each parcel individually into their system to mark it as accepted.
If, for example, the postman picks up your basket, tosses it in his truck, and then the truck catches fire, or if your basket falls out the backdoor, or if the truck gets stolen by thieves (more common than you'd think) on the way back to his home post office, your parcel would never actually be scanned into the system.
Just because you've used a process for many years and not had any issues does not mean the process is 100% correct and/or foolproof. Something happened. You can either react and change your methods (for example, asking the postman to use his portable scanner to scan the parcels when they're picked up), or you can take this one on the chin and accept that once every 12 years something like this might happen.
I've been in your shoes, and what I did was reprint and reship all the affected packages. They've never been scanned into the system, and you've already paid for the postage. So why not?
Seller_FeW1clLqekN62
Same here Amazon is getting horrible these days with this stuff.
Seller_nxvyRDZCFduAS
Now I'm worried, this just happened to us. Amazon's tracking doesn't match USPS's tracking.
I was on the phone with USPS today with the service request response. USPS claims they never received the package and they don't plan on paying for losing it.
This order was placed and shipped on Dec 17th.
Order ID: # 111-0253526-3886670
Seller_Ha6JyVvDK6Ybs
Very simple don't look at any Amazon emails and we all know Amazon is run by bots and zero actual support which means you should all be selling but never count on Amazon for anything as a BOT can take you down tomorrow stealing all your inventory and funds and that is it. Just ignore the [Moderator Edit: removed inappropriate commentary] emails and focus on your plan B,C & D selling platforms very time you get some BS like this because one day you will be glad you built up other platforms as emails like this are warning signs for us all that we need to get out. Nowadays weather events [Moderator Edit: removed inappropriate commentary] we had many expedited orders during weather events and this all is supposed to be Amazon handling before we even get these orders YET Amazon makes profit on transactions and they do not want to stop orders that will be delayed or inform customers of delays and then will try and blame the seller at the same time punish you if you cancel the order [Moderator Edit: removed inappropriate commentary].
Seller_qMgi7qxvEo7f1
Welcome to the club. :-(
To me, looks like Amazon is trying to eliminate Ground shipping. The big question is, how are we supposed to charge our customers like 25 dollars for all the shipping and fees for a 10 dollar product, and why would they buy from us then...
KJ_Amazon
If you are seeing your Valid Tracking Rate drop due to shipments not receiving "Carrier provided tracking scan to Amazon," but these shipments do eventually receive a tracking scan from the carrier, please submit an appeal to support and request that your VTR score be reviewed.
KJ_Amazon
KJ_Amazon
Now I'm worried, this just happened to us. Amazon's tracking doesn't match USPS's tracking.
I was on the phone with USPS today with the service request response. USPS claims they never received the package and they don't plan on paying for losing it.
This order was placed and shipped on Dec 17th.
Thank you for this example @Seller_nxvyRDZCFduAS
USPS-provided information is used when determining the VTR status of "Carrier provided tracking scan to Amazon."
Seller_t0rFIlmPiO2SY
Yes I received the same thing. I bought all my labels from Amazon and for some reason they said I had a tracking issue on one or more of my shipments. I checked every order and everything had a tracking number so I don't get it either. Luckly I had two more order come in and my VTR went back up before I could contact someone to help me understand this.
Seller_KcEtz9Bkb8qhY
Upon investing the tracking numbers..
EVERY SINGLE flagged TRACKING was 'delayed in transit' due to the december 31 - first week of January ice storm.. thus it has NOTHING to do with our account, we shipped on time, the carrier USPS simply lost the packages, and we get blamed. 6 packages out of 115 shipped in december.
What NONENSE.
Seller_KcEtz9Bkb8qhY
Upon investing the tracking numbers..
EVERY SINGLE flagged TRACKING was 'delayed in transit' due to the december 31 - first week of January ice storm.. thus it has NOTHING to do with our account, we shipped on time, the carrier USPS simply lost the packages, and we get blamed. 6 packages out of 115 shipped in december.
What NONENSE.
Seller_Qvkq0XIyYVeNa
You need to think about the backend operations of other actors in your supply chain.
USPS picking up the basket 2x a day is not enough. They need to scan each parcel individually into their system to mark it as accepted.
If, for example, the postman picks up your basket, tosses it in his truck, and then the truck catches fire, or if your basket falls out the backdoor, or if the truck gets stolen by thieves (more common than you'd think) on the way back to his home post office, your parcel would never actually be scanned into the system.
Just because you've used a process for many years and not had any issues does not mean the process is 100% correct and/or foolproof. Something happened. You can either react and change your methods (for example, asking the postman to use his portable scanner to scan the parcels when they're picked up), or you can take this one on the chin and accept that once every 12 years something like this might happen.
I've been in your shoes, and what I did was reprint and reship all the affected packages. They've never been scanned into the system, and you've already paid for the postage. So why not?
Seller_Qvkq0XIyYVeNa
You need to think about the backend operations of other actors in your supply chain.
USPS picking up the basket 2x a day is not enough. They need to scan each parcel individually into their system to mark it as accepted.
If, for example, the postman picks up your basket, tosses it in his truck, and then the truck catches fire, or if your basket falls out the backdoor, or if the truck gets stolen by thieves (more common than you'd think) on the way back to his home post office, your parcel would never actually be scanned into the system.
Just because you've used a process for many years and not had any issues does not mean the process is 100% correct and/or foolproof. Something happened. You can either react and change your methods (for example, asking the postman to use his portable scanner to scan the parcels when they're picked up), or you can take this one on the chin and accept that once every 12 years something like this might happen.
I've been in your shoes, and what I did was reprint and reship all the affected packages. They've never been scanned into the system, and you've already paid for the postage. So why not?
Seller_FeW1clLqekN62
Same here Amazon is getting horrible these days with this stuff.
Seller_FeW1clLqekN62
Same here Amazon is getting horrible these days with this stuff.
Seller_nxvyRDZCFduAS
Now I'm worried, this just happened to us. Amazon's tracking doesn't match USPS's tracking.
I was on the phone with USPS today with the service request response. USPS claims they never received the package and they don't plan on paying for losing it.
This order was placed and shipped on Dec 17th.
Order ID: # 111-0253526-3886670
Seller_nxvyRDZCFduAS
Now I'm worried, this just happened to us. Amazon's tracking doesn't match USPS's tracking.
I was on the phone with USPS today with the service request response. USPS claims they never received the package and they don't plan on paying for losing it.
This order was placed and shipped on Dec 17th.
Order ID: # 111-0253526-3886670
Seller_Ha6JyVvDK6Ybs
Very simple don't look at any Amazon emails and we all know Amazon is run by bots and zero actual support which means you should all be selling but never count on Amazon for anything as a BOT can take you down tomorrow stealing all your inventory and funds and that is it. Just ignore the [Moderator Edit: removed inappropriate commentary] emails and focus on your plan B,C & D selling platforms very time you get some BS like this because one day you will be glad you built up other platforms as emails like this are warning signs for us all that we need to get out. Nowadays weather events [Moderator Edit: removed inappropriate commentary] we had many expedited orders during weather events and this all is supposed to be Amazon handling before we even get these orders YET Amazon makes profit on transactions and they do not want to stop orders that will be delayed or inform customers of delays and then will try and blame the seller at the same time punish you if you cancel the order [Moderator Edit: removed inappropriate commentary].
Seller_Ha6JyVvDK6Ybs
Very simple don't look at any Amazon emails and we all know Amazon is run by bots and zero actual support which means you should all be selling but never count on Amazon for anything as a BOT can take you down tomorrow stealing all your inventory and funds and that is it. Just ignore the [Moderator Edit: removed inappropriate commentary] emails and focus on your plan B,C & D selling platforms very time you get some BS like this because one day you will be glad you built up other platforms as emails like this are warning signs for us all that we need to get out. Nowadays weather events [Moderator Edit: removed inappropriate commentary] we had many expedited orders during weather events and this all is supposed to be Amazon handling before we even get these orders YET Amazon makes profit on transactions and they do not want to stop orders that will be delayed or inform customers of delays and then will try and blame the seller at the same time punish you if you cancel the order [Moderator Edit: removed inappropriate commentary].
Seller_qMgi7qxvEo7f1
Welcome to the club. :-(
To me, looks like Amazon is trying to eliminate Ground shipping. The big question is, how are we supposed to charge our customers like 25 dollars for all the shipping and fees for a 10 dollar product, and why would they buy from us then...
Seller_qMgi7qxvEo7f1
Welcome to the club. :-(
To me, looks like Amazon is trying to eliminate Ground shipping. The big question is, how are we supposed to charge our customers like 25 dollars for all the shipping and fees for a 10 dollar product, and why would they buy from us then...
KJ_Amazon
If you are seeing your Valid Tracking Rate drop due to shipments not receiving "Carrier provided tracking scan to Amazon," but these shipments do eventually receive a tracking scan from the carrier, please submit an appeal to support and request that your VTR score be reviewed.
KJ_Amazon
KJ_Amazon
If you are seeing your Valid Tracking Rate drop due to shipments not receiving "Carrier provided tracking scan to Amazon," but these shipments do eventually receive a tracking scan from the carrier, please submit an appeal to support and request that your VTR score be reviewed.
KJ_Amazon
KJ_Amazon
Now I'm worried, this just happened to us. Amazon's tracking doesn't match USPS's tracking.
I was on the phone with USPS today with the service request response. USPS claims they never received the package and they don't plan on paying for losing it.
This order was placed and shipped on Dec 17th.
Thank you for this example @Seller_nxvyRDZCFduAS
USPS-provided information is used when determining the VTR status of "Carrier provided tracking scan to Amazon."
KJ_Amazon
Now I'm worried, this just happened to us. Amazon's tracking doesn't match USPS's tracking.
I was on the phone with USPS today with the service request response. USPS claims they never received the package and they don't plan on paying for losing it.
This order was placed and shipped on Dec 17th.
Thank you for this example @Seller_nxvyRDZCFduAS
USPS-provided information is used when determining the VTR status of "Carrier provided tracking scan to Amazon."
Seller_t0rFIlmPiO2SY
Yes I received the same thing. I bought all my labels from Amazon and for some reason they said I had a tracking issue on one or more of my shipments. I checked every order and everything had a tracking number so I don't get it either. Luckly I had two more order come in and my VTR went back up before I could contact someone to help me understand this.
Seller_t0rFIlmPiO2SY
Yes I received the same thing. I bought all my labels from Amazon and for some reason they said I had a tracking issue on one or more of my shipments. I checked every order and everything had a tracking number so I don't get it either. Luckly I had two more order come in and my VTR went back up before I could contact someone to help me understand this.
