Hello,

The shipping company sent to Amazon FBA4 80 shipping boxes containing 800 items.

Amazon received my shipment fully on March 3rd 2024.

A part of my inventory (370 items out of 800) was lost in FBA warehouse. Amazon sent me a warning about a disrepancy (on April 25th, 2024).

So, I used the Reconcile the Shipment and created 2 cases regarding this problem (on April 30 and May 1, case Id=15200915021 and case Id=15206823451), but I still haven't received any answer. I attached all the documents of proof.

I need help to reimburse my lost inventory. Why Amazon support doesn't react and reply to my cases?

In June of this year, I had a shipment sent to the FWA4 warehouse, The shipment was received by Amazon on June 28th.

The receipt date was provided by Amazon customer service. They used the shipment tool to confirm that Amazon received the shipment.

By August, the shipment was marked as "Closed"，Shipment has 100% Discrepancy, The box contained 23 items, but Amazon couldn't locate a single one.

I contacted Amazon to request an investigation and compensation, I provided the packing list and Proof of Delivery as requested. A few days later, Amazon informed me that the investigation was complete, The result was a denial of the claim, and Additional appeals related to this claim will not be considered.

I’ve been selling on Amazon for over a decade. In the past, if a few items were lost from a shipment, I never asked Amazon for compensation. But this time, the entire shipment was lost. This is my first time filing a claim, but Amazon isn’t telling me anything. They’re just mechanically copying and pasting pre-written responses.

I don't know what Amazon's claim standards are, but I believe that if the goods go missing in Amazon's warehouse, Amazon should compensate for them.

I’m now considering whether to abandon FBA and switch to a third-party warehouse because the issues with FBA are increasing, and sellers can't bear these losses.

HLO

MY WHOLE SHIPMENT IS LOST BY AMAZON TEAM AND ALSO THEY ARE NOT GIVING US CLAIM AGAINST THE SHIPMENT LOST BY AMAZON.

IT IS CLEARLY SHOWS THAT THIS IS PART OF A FRAUD

I NEED MY SHIPMENT OR CLAIM AGAINST MY SHIPMENT

WE HAVE ALL PROOFS OF DELIVERY