Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.5K replies
Seller_aG68YrZqiG7EW
Hello @Spencer_Amazon,
I have lost all buy box/featured offer on all my FBA listings yesterday at 3pm. I sell super seasonal stock like advent calendars that has to sell today, tomorrow and maybe Monday. Everything was fine up until yesterday.
Created sever cases but no help. Case ID 10564672462.
All account health is in good condition, we have not received any performance notifications or any emails from amazon stating that anything is wrong with an account
Please help
Kind Regards,
Jovita
Seller_Zx9SiO0aa1246
@Spencer_Amazon
Hi,
Please can you check this ASIN (B0CLKPYSYT). Have had the buybox for over a year and now suddenly no featured offers showing.
Thanks
Seller_rQYvIYCumUpC1
H Spencer @Spencer_Amazon
Please find all ASINS affected below. I have lost the buy box on all ASINS for the last 3 days. Seller account healthy and sales have drastically dropped, we are losing £10k of profit per day so it's very urgent, thanks.
B0DG8LTGM9
B0CYZG7VQL
B0DCFBYG99
B0CXS75J33
B0CZNM997Q
Please help us to solve this issue. This is the third time in 6 months that happens and it's very strange because this happens every time we sell more than oversees sellers and at this point we don't think it's a casual thing but we think there is some sort of fraud going on but we hope it can be solved without involving the authorities and lawyers.
Seller_KKke902XKLHvR
Hello @Spencer_Amazon
I have the same issue with my listings not being eligible for Featured Offer despite having good account health, competitive prices, FBA, doing private label with brand registry.
CASE 10558487892
Can you help me please ?
Asins: B0DMDHDFWQ and B0DMDSDJ4G.
Thank you
Seller_qvzbWT6OP8fGC
HI @Spencer_Amazon, I am experiencing similar problem with 4 of my ASINs in UK Marketplace. Can you please check on your end. I lost featured offer buybox.
Asin:
B0DKTVWSHC
B0DDK9FD9B
B0DN13DJRT
B0DMZCRZFY
Many thanks
Seller_7DDkZCiSSfK5i
Hi @Spencer_Amazon
Hope you are well
We've lost the Buy Box on all our listings in UK marketplace second time this year. There are no issues with the account's health. This situation is severely impacting our sales in this busy period and we need urgent assistance in resolving this matter. Below are some of the ASINs affected:
B00017XN7E
B00021PB3I
B00022CSHO
B0009OAI4U
B000C1ZFBQ
B000LRFYNA
B000PY9V92
B000VOL914
B000WZJ1X0
B000XE4A22
B001TDUS6S
B0026SU7HK
B002NKD5WK
B0039NONBC
B0039NSI1I
B0039NSI36
B003HKVFI6
B003HL44II
B004FY1M3G
B004I9QYNG
B005B8Y8V8
B006RHALYK
B00733I0XG
B00733P85E
B007D24HSO
B009ANZDDW
B00A2F0AS0
B00D58JS5M
B00EXW3VOI
B00F9PXQ5M
B00G3C0VGM
B00I8KRZZC
B00JIBCJZQ
B00NAVOEJY
B00PWCZ114
B00UNH24TK
B013V7BK9S
B014BPAF4A
B017KO0RCY
B01C889AMA
B01CD8Z1A0
B01DPZHD7Y
B01H2D7G72
B01JG5V3XC
B01N4GM79J
B06VSCCXMJ
B072BYFK79
B073VNCWV8
B073W6FP4M
B074NDJB1D
B074YK5NPC
B075G1HMS5
B075HPKZF3
B0774VDQPF
B07978GJHL
B079LF2WY6
B07BGX51CP
B07FFFDL23
B07FKQ4C8V
B07FTPRQQT
B07G571WTV
B07H3TF78L
B07HFTW3YN
B07K1BTFHP
B07NCZCCGP
B07QLFP3NK
B07QXFFFGK
B07T81WM8H
B07TVNLGST
B07V6L3JL3
B07WCC3P6H
We would greatly appreciate your help. Thank you in advance for your prompt attention to this matter.
Best regards
Seller_Rbp9Tpq1iZpFl
@Spencer_Amazon
Hi Spencer,
It has been 5 days and my buy offer is still missing. Can you check status and inform me pls. Thanks.
B0DHLLVX5N
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.5K replies
1.5K replies
Seller_aG68YrZqiG7EW
Hello @Spencer_Amazon,
I have lost all buy box/featured offer on all my FBA listings yesterday at 3pm. I sell super seasonal stock like advent calendars that has to sell today, tomorrow and maybe Monday. Everything was fine up until yesterday.
Created sever cases but no help. Case ID 10564672462.
All account health is in good condition, we have not received any performance notifications or any emails from amazon stating that anything is wrong with an account
Please help
Kind Regards,
Jovita
Seller_Zx9SiO0aa1246
@Spencer_Amazon
Hi,
Please can you check this ASIN (B0CLKPYSYT). Have had the buybox for over a year and now suddenly no featured offers showing.
Thanks
Seller_rQYvIYCumUpC1
H Spencer @Spencer_Amazon
Please find all ASINS affected below. I have lost the buy box on all ASINS for the last 3 days. Seller account healthy and sales have drastically dropped, we are losing £10k of profit per day so it's very urgent, thanks.
B0DG8LTGM9
B0CYZG7VQL
B0DCFBYG99
B0CXS75J33
B0CZNM997Q
Please help us to solve this issue. This is the third time in 6 months that happens and it's very strange because this happens every time we sell more than oversees sellers and at this point we don't think it's a casual thing but we think there is some sort of fraud going on but we hope it can be solved without involving the authorities and lawyers.
Seller_KKke902XKLHvR
Hello @Spencer_Amazon
I have the same issue with my listings not being eligible for Featured Offer despite having good account health, competitive prices, FBA, doing private label with brand registry.
CASE 10558487892
Can you help me please ?
Asins: B0DMDHDFWQ and B0DMDSDJ4G.
Thank you
Seller_qvzbWT6OP8fGC
HI @Spencer_Amazon, I am experiencing similar problem with 4 of my ASINs in UK Marketplace. Can you please check on your end. I lost featured offer buybox.
Asin:
B0DKTVWSHC
B0DDK9FD9B
B0DN13DJRT
B0DMZCRZFY
Many thanks
Seller_7DDkZCiSSfK5i
Hi @Spencer_Amazon
Hope you are well
We've lost the Buy Box on all our listings in UK marketplace second time this year. There are no issues with the account's health. This situation is severely impacting our sales in this busy period and we need urgent assistance in resolving this matter. Below are some of the ASINs affected:
B00017XN7E
B00021PB3I
B00022CSHO
B0009OAI4U
B000C1ZFBQ
B000LRFYNA
B000PY9V92
B000VOL914
B000WZJ1X0
B000XE4A22
B001TDUS6S
B0026SU7HK
B002NKD5WK
B0039NONBC
B0039NSI1I
B0039NSI36
B003HKVFI6
B003HL44II
B004FY1M3G
B004I9QYNG
B005B8Y8V8
B006RHALYK
B00733I0XG
B00733P85E
B007D24HSO
B009ANZDDW
B00A2F0AS0
B00D58JS5M
B00EXW3VOI
B00F9PXQ5M
B00G3C0VGM
B00I8KRZZC
B00JIBCJZQ
B00NAVOEJY
B00PWCZ114
B00UNH24TK
B013V7BK9S
B014BPAF4A
B017KO0RCY
B01C889AMA
B01CD8Z1A0
B01DPZHD7Y
B01H2D7G72
B01JG5V3XC
B01N4GM79J
B06VSCCXMJ
B072BYFK79
B073VNCWV8
B073W6FP4M
B074NDJB1D
B074YK5NPC
B075G1HMS5
B075HPKZF3
B0774VDQPF
B07978GJHL
B079LF2WY6
B07BGX51CP
B07FFFDL23
B07FKQ4C8V
B07FTPRQQT
B07G571WTV
B07H3TF78L
B07HFTW3YN
B07K1BTFHP
B07NCZCCGP
B07QLFP3NK
B07QXFFFGK
B07T81WM8H
B07TVNLGST
B07V6L3JL3
B07WCC3P6H
We would greatly appreciate your help. Thank you in advance for your prompt attention to this matter.
Best regards
Seller_Rbp9Tpq1iZpFl
@Spencer_Amazon
Hi Spencer,
It has been 5 days and my buy offer is still missing. Can you check status and inform me pls. Thanks.
B0DHLLVX5N
Seller_aG68YrZqiG7EW
Hello @Spencer_Amazon,
I have lost all buy box/featured offer on all my FBA listings yesterday at 3pm. I sell super seasonal stock like advent calendars that has to sell today, tomorrow and maybe Monday. Everything was fine up until yesterday.
Created sever cases but no help. Case ID 10564672462.
All account health is in good condition, we have not received any performance notifications or any emails from amazon stating that anything is wrong with an account
Please help
Kind Regards,
Jovita
Seller_aG68YrZqiG7EW
Hello @Spencer_Amazon,
I have lost all buy box/featured offer on all my FBA listings yesterday at 3pm. I sell super seasonal stock like advent calendars that has to sell today, tomorrow and maybe Monday. Everything was fine up until yesterday.
Created sever cases but no help. Case ID 10564672462.
All account health is in good condition, we have not received any performance notifications or any emails from amazon stating that anything is wrong with an account
Please help
Kind Regards,
Jovita
Seller_Zx9SiO0aa1246
@Spencer_Amazon
Hi,
Please can you check this ASIN (B0CLKPYSYT). Have had the buybox for over a year and now suddenly no featured offers showing.
Thanks
Seller_Zx9SiO0aa1246
@Spencer_Amazon
Hi,
Please can you check this ASIN (B0CLKPYSYT). Have had the buybox for over a year and now suddenly no featured offers showing.
Thanks
Seller_rQYvIYCumUpC1
H Spencer @Spencer_Amazon
Please find all ASINS affected below. I have lost the buy box on all ASINS for the last 3 days. Seller account healthy and sales have drastically dropped, we are losing £10k of profit per day so it's very urgent, thanks.
B0DG8LTGM9
B0CYZG7VQL
B0DCFBYG99
B0CXS75J33
B0CZNM997Q
Please help us to solve this issue. This is the third time in 6 months that happens and it's very strange because this happens every time we sell more than oversees sellers and at this point we don't think it's a casual thing but we think there is some sort of fraud going on but we hope it can be solved without involving the authorities and lawyers.
Seller_rQYvIYCumUpC1
H Spencer @Spencer_Amazon
Please find all ASINS affected below. I have lost the buy box on all ASINS for the last 3 days. Seller account healthy and sales have drastically dropped, we are losing £10k of profit per day so it's very urgent, thanks.
B0DG8LTGM9
B0CYZG7VQL
B0DCFBYG99
B0CXS75J33
B0CZNM997Q
Please help us to solve this issue. This is the third time in 6 months that happens and it's very strange because this happens every time we sell more than oversees sellers and at this point we don't think it's a casual thing but we think there is some sort of fraud going on but we hope it can be solved without involving the authorities and lawyers.
Seller_KKke902XKLHvR
Hello @Spencer_Amazon
I have the same issue with my listings not being eligible for Featured Offer despite having good account health, competitive prices, FBA, doing private label with brand registry.
CASE 10558487892
Can you help me please ?
Asins: B0DMDHDFWQ and B0DMDSDJ4G.
Thank you
Seller_KKke902XKLHvR
Hello @Spencer_Amazon
I have the same issue with my listings not being eligible for Featured Offer despite having good account health, competitive prices, FBA, doing private label with brand registry.
CASE 10558487892
Can you help me please ?
Asins: B0DMDHDFWQ and B0DMDSDJ4G.
Thank you
Seller_qvzbWT6OP8fGC
HI @Spencer_Amazon, I am experiencing similar problem with 4 of my ASINs in UK Marketplace. Can you please check on your end. I lost featured offer buybox.
Asin:
B0DKTVWSHC
B0DDK9FD9B
B0DN13DJRT
B0DMZCRZFY
Many thanks
Seller_qvzbWT6OP8fGC
HI @Spencer_Amazon, I am experiencing similar problem with 4 of my ASINs in UK Marketplace. Can you please check on your end. I lost featured offer buybox.
Asin:
B0DKTVWSHC
B0DDK9FD9B
B0DN13DJRT
B0DMZCRZFY
Many thanks
Seller_7DDkZCiSSfK5i
Hi @Spencer_Amazon
Hope you are well
We've lost the Buy Box on all our listings in UK marketplace second time this year. There are no issues with the account's health. This situation is severely impacting our sales in this busy period and we need urgent assistance in resolving this matter. Below are some of the ASINs affected:
B00017XN7E
B00021PB3I
B00022CSHO
B0009OAI4U
B000C1ZFBQ
B000LRFYNA
B000PY9V92
B000VOL914
B000WZJ1X0
B000XE4A22
B001TDUS6S
B0026SU7HK
B002NKD5WK
B0039NONBC
B0039NSI1I
B0039NSI36
B003HKVFI6
B003HL44II
B004FY1M3G
B004I9QYNG
B005B8Y8V8
B006RHALYK
B00733I0XG
B00733P85E
B007D24HSO
B009ANZDDW
B00A2F0AS0
B00D58JS5M
B00EXW3VOI
B00F9PXQ5M
B00G3C0VGM
B00I8KRZZC
B00JIBCJZQ
B00NAVOEJY
B00PWCZ114
B00UNH24TK
B013V7BK9S
B014BPAF4A
B017KO0RCY
B01C889AMA
B01CD8Z1A0
B01DPZHD7Y
B01H2D7G72
B01JG5V3XC
B01N4GM79J
B06VSCCXMJ
B072BYFK79
B073VNCWV8
B073W6FP4M
B074NDJB1D
B074YK5NPC
B075G1HMS5
B075HPKZF3
B0774VDQPF
B07978GJHL
B079LF2WY6
B07BGX51CP
B07FFFDL23
B07FKQ4C8V
B07FTPRQQT
B07G571WTV
B07H3TF78L
B07HFTW3YN
B07K1BTFHP
B07NCZCCGP
B07QLFP3NK
B07QXFFFGK
B07T81WM8H
B07TVNLGST
B07V6L3JL3
B07WCC3P6H
We would greatly appreciate your help. Thank you in advance for your prompt attention to this matter.
Best regards
Seller_7DDkZCiSSfK5i
Hi @Spencer_Amazon
Hope you are well
We've lost the Buy Box on all our listings in UK marketplace second time this year. There are no issues with the account's health. This situation is severely impacting our sales in this busy period and we need urgent assistance in resolving this matter. Below are some of the ASINs affected:
B00017XN7E
B00021PB3I
B00022CSHO
B0009OAI4U
B000C1ZFBQ
B000LRFYNA
B000PY9V92
B000VOL914
B000WZJ1X0
B000XE4A22
B001TDUS6S
B0026SU7HK
B002NKD5WK
B0039NONBC
B0039NSI1I
B0039NSI36
B003HKVFI6
B003HL44II
B004FY1M3G
B004I9QYNG
B005B8Y8V8
B006RHALYK
B00733I0XG
B00733P85E
B007D24HSO
B009ANZDDW
B00A2F0AS0
B00D58JS5M
B00EXW3VOI
B00F9PXQ5M
B00G3C0VGM
B00I8KRZZC
B00JIBCJZQ
B00NAVOEJY
B00PWCZ114
B00UNH24TK
B013V7BK9S
B014BPAF4A
B017KO0RCY
B01C889AMA
B01CD8Z1A0
B01DPZHD7Y
B01H2D7G72
B01JG5V3XC
B01N4GM79J
B06VSCCXMJ
B072BYFK79
B073VNCWV8
B073W6FP4M
B074NDJB1D
B074YK5NPC
B075G1HMS5
B075HPKZF3
B0774VDQPF
B07978GJHL
B079LF2WY6
B07BGX51CP
B07FFFDL23
B07FKQ4C8V
B07FTPRQQT
B07G571WTV
B07H3TF78L
B07HFTW3YN
B07K1BTFHP
B07NCZCCGP
B07QLFP3NK
B07QXFFFGK
B07T81WM8H
B07TVNLGST
B07V6L3JL3
B07WCC3P6H
We would greatly appreciate your help. Thank you in advance for your prompt attention to this matter.
Best regards
Seller_Rbp9Tpq1iZpFl
@Spencer_Amazon
Hi Spencer,
It has been 5 days and my buy offer is still missing. Can you check status and inform me pls. Thanks.
B0DHLLVX5N
Seller_Rbp9Tpq1iZpFl
@Spencer_Amazon
Hi Spencer,
It has been 5 days and my buy offer is still missing. Can you check status and inform me pls. Thanks.
B0DHLLVX5N
