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Read onlyHi All, my ASIN was recently attacked with three unverified 1-star reviews in a row, and I'm hoping someone out here may have guidance on how to handle this.
I have received three unverified 1-star reviews in a row, all on the same ASIN, all left within a period of two days, all from users with names that have never been customers of mine, and these unverified reviews on my products are the only reviews the users have left. Each review is eerily similar in text as well. One of the 1-star reviews even mentions a leading competitor claiming my product is the worst, and theirs is the best.
To me, the evidence points to these clearly being fake, malicious reviews left by users who are attacking my listing. I had a great 4.9 rating before these reviews, and was yet to receive a negative review. Now I'm scared everyday to wake up and see new unverified 1-star reviews being posted and nothing I can do to get Amazon to help protect my listing and business from these attackers. It's so messed up! I reported abuse on the reviews, and opened a case, and a Violation report, all to no avail. I'm really not sure how much more obvious this could be! One would think going through the effort of being a Brand Registered seller would help, but so far no. I haven't even had customers by these names before. I'm at a loss. Any help would be greatly apprecaited.
@Sandy_Amazon
@Blake_Amazon
Could one of you please take a look at my post and advise?
Hello! @Seller_qHaeMgYAnFH6l
Thank you for bringing this matter into our attention. I acknowledge the impact negative reviews can have on your product listings, I'd like to review this further, can you please provide me with a recent case ID in which you reported this?
Looking forward to hearing from you.
Regards,
Roberto