Hello,

We are the sole seller and brand owner of all my ASINs. We were selling without issue for a long time and eventually went out of stock for some time. When restocking, we noticed that both our listings were marked as "Inactive". When we attempt to activate them again so we can send FBA inventory, we get the following messages: "Fix Listing Issues" -> "Request Approval" -> "We are not accepting applications to sell: Other category in New, Used, Refurbished, Collectible condition(s)"

How can we go about activating this listing again so we can replenish inventory and begin selling again? Can anyone provide guidance on how to rectify this?

When we contact support, the only thing they tell us to do is simply "wait"... Their support only state that "Unfortunately, we are unable to provide specific details about the eligibility criteria or the exact reasons your account does not currently qualify to sell these products. The determination is based on multiple factors including account metrics, distribution pathways of the brand, and other considerations that are part of our internal review process. We do not have a submission process available at this time that would allow you to provide additional documentation to meet the criteria. We recommend continuing to maintain strong account health metrics and monitoring your eligibility status. If your account becomes eligible to sell these products in the future, you will see "Apply to sell" next to the products in the "Add Products" feature in Seller Central."

I've heard @Michelle_Amazon is adept at resolving such matters. Michelle, I'd truly appreciate your input and assistance in resolving this so we can resume selling our products.