AWD to FBA Inventory Discrepancy

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Participate for your chance to win $100 Amazon Gift Card HERE.Spring Forum Sweepstakes
user profile
Seller_QbTk0aHG9tK1i

AWD to FBA Inventory Discrepancy

AWD and FBA seems to have lost 4 cartons of our inventory.

We sent one pallet containing 10 skus (1 box each).

We see that AWD received all units sent. Immediately after, they auto-fulfilled all inventory to FBA.

However, when they created the shipments (3) - the contents included skus with ZERO quantities.

So our total inventory sent to AWD and received by AWD equaled 269 units.

The amount AWD appears to have sent to Amazon is 161 units (4 skus had 0 qtys).

The issue is - those 4 skus are nowhere to be found - they are not showing at AWD and they are not showing at FBA.

So - where did these skus go? How can AWD generate replenishment shipments with quantities of 0 units?

How can we be reimbursed for this?

135 views
2 replies
Tags:Inventory, Missing
30
Reply
0 replies
user profile
KJ_Amazon

Hello @Seller_QbTk0aHG9tK1i Thanks for checking in about those shipments.

Can you please share a Case ID or Shipment ID that our partner team can review to determine what next steps are available to resolve your inventory issue?

00
user profile
Topher_Amazon

Hey there @Seller_QbTk0aHG9tK1i,

Bumping KJ's request above so we can pass the details to our AWD partners to look into.

Regards,

Topher

00
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_JuzCYrCDPL819
user profile
Seller_4g0vfIjAjZybx
user profile
Seller_bbmZLcaTawDB0