Our company sells what are defined as "pesticide devices" by the U.S. EPA. For the past 6+ months, we have been receiving angry messages from customers who have been receiving used products. We have created numerous Seller Support cases about this issue. We have been told my multiple levels of support that this is a standard practice by Amazon and that we are unable to do anything about it.

It is actually illegal to resell used "pesticide devices" as "new". Yet, we keep being told by Seller Support that if Amazon inspects the returns and they look unused, they can place them back in to new inventory. Obviously, what is happening is that Amazon is not thoroughly inspecting every unit in the package before deciding to place them back into new inventory.

This has been a super frustrating issue that is killing our business and angering Amazon's customers. Moderators, we have exhausted all avenues with Seller Support and would appreciate any help you can provide in getting Amazon to quit putting returned merchandise back into "new" inventory.

Thank you.

Have open returns on seller central, but have not received the returns in the mail. Auto refund has kicked in, but can't complete without receipt of returned merchandise? How should we handle?

Good morning,

I am reaching out to inquire if there are any Amazon warehouses currently purchasing liquidation merchandise. I have a collection of brand-new products that were previously active for sale on Amazon. However, my seller account was deactivated for verification purposes, and the products were subsequently returned to me.

These products are still in their original, unopened packaging and in brand-new condition. I would appreciate any information on how to proceed with offering these items to Amazon warehouses or through any relevant channels.

Thanks