Got banned for review manipulation but I haven't received any reviews
Hi,
I’m a new amazon seller and recently launched a product. I wanted to get more sales so did a bit of research on how to get initial reviews. I came across AMZDiscover which allows me to retrieve emails from customers.
After contacting several emails to ask for honest reviews for my product at a discounted price, I received an email from Amazon saying that my account has been suspended for violating amazon guidelines. I understand that I should not have done this and that I should have read the guidelines properly, however I don’t understand why I got banned even though I haven’t receive any reviews from the people I contacted.
I keep getting automated replies from Amazon saying I have not provided information (even though I have) and the last email I received said:
“We may not reply to further emails about this issue.”
I wish to speak to a proper person and not automated emails. Is there a way for me to contact Amazon directly about my appeal?
Seller_HHJqHzaLgvVyD
Because they found out you were attempting to manipulate reviews. AND you contacted customers outside of Amazon for non-order related reasons. Pretty simple.
Seller_MaNu1nsSEfLRw
Let’s see if I understand this correctly. You used an email append service to uncover personal data for reviewers on competitor Amazon listings? Then you sent unsolicited emails to those reviewers requesting reviews in exchange for a significant discount on your newly listed Amazon product? And you’re not clear on why Amazon banned you?
Seller_KwQvA2wNPkewg
I believe your time selling on Amazon is over.
Seller_3M3d4FFgg6spr
I totally understand what I did was wrong, but don’t I get a warning or 2nd chancd as I did not know + have not received any actual reviews? Just a bummer that I have spent money on inventory and now it’s just sitting there in FBA warehouse.
Is there anything I can do? Like create a new account and get Amazon to transfer my FBA inventory over there?
Seller_0IDPUgBsNa35F
Offering products for a discount in exchange for a review is 100% absolutely positively banned on Amazon.
Time to find another business.
Seller_GTzBGbfHfJ9n3
I am sorry.
But, I am pretty sure that what you have done is not appealable.
It violated review guidelines …sellers code of conduct…amazon buyers privacy among others.
You were obviously reported by someone you contacted.
I get about 10 of these unsolicited free product requests a week as I buy a lot and leave a lot of reviews.
I just delete them but I do find it offensive that someone
somehow got my order information and or my email address and that they know what I buy and what I have left reviews for as all my free offers are for similar items to hat I have reviewed.
Others may be able to answer this better…but I cannot see you coming back from this.
Seller_cu1Lr54OxusWw
The replies are templates … not automated. So apparently whatever you are sending is just not good enough to convince Amazon to reinstate you.
Seller_dxNiJ3wL98iWT
WOWWWWWWW
OP’s been a baaaaad boy, on so many levels.
Now he’ll also have to pay to have his inventory returned
Seller_OtMUVcegIB3Hd
Sorry… you’re done selling here.
You cannot create a second account, they will just suspend it.
Start recalling your inventory to sell in a different venue.
You learned the hard way but lucky you’re still new… this mistake should not bankrupt you. YET
Seller_nstkdGWZl0SW0
NOT ALLOWED.
