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Request for help URGENT!: Amazon CA marketplace- 90-Day Compliance Review Delay with No Updates
I'm so frustrated that in need of assistance on product compliance review. I submitted required compliance documents for several product of mine on August, Sep and Oct, it has now been 30-90 days delay without any update. 2 of product inventory have been stranded over 20-40 days and both of them are at the risk of auto removal: ASIN: B0D8KXYB2C, B0D93RRG3P
I've created a case clarifying my request and follow up with a online chat EVERYDAY, but my case is always going to answered with a template like "We are currently researching your issue in partnership with the responsible team", even some of support has escalated this case but it's still useless, I've never been given a specific deadline for review completed. case ID: 16582883351
It's a totally torment physically for me, it's also seriously impacting my business. Any assistance or progress provided would be GREATLY APPRECIATED.
3 replies
Seller_uU9FMH8NcsPYu
Could you please kindly help me with this issue?
@Ricardo_Amazon @Sunnie_Amazon @Jurgen_Amazon @Daryl_Amazon
Thanks so much for your attention.
Emet_Amazon
Hello @Seller_uU9FMH8NcsPYu,
Thank you for posting your concerns with your compliance requests.
I have followed up on the situation and can now confirm the appropriate teams are involved with these reviews. This team does not typically provide direct feedback, so I suggest monitoring this case and your notifications.
If I am provided updates on the situation I will be sure an follow up to keep you informed on the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
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