AMAZON BREACH OF CONTRACT
Customer contacts me as package shows delivered, I mesg back how to file for package not received. Customer calls Amazon instead of following my directions. Amazon demands that I refund asap in response to the customer inquiry. I used BUY SHIPPING, AMAZON is responsible, yet they try to put it back on me EVERYTIME.
Why don't they HANDLE it according the the BUY SHIPPING agreement? I am guessing that this isn't actually a TRAINING issue and it is by design. They end up $%*^& off OUR customer and could lead to a BAD REVIEW. This failure to adhere to OUR agreement needs to cost Amazon so they will STOP THE MADNESS.
This happens ALL THE TIME, improve Amazon, improve! Yes, I am aware that once everyone is well $*%& off - EVENTUALLY Amazon does take responsibility, but look at the damage they have already done.
My apologies for the rant, had to vent and if we don't complain nothing will change.
AMAZON BREACH OF CONTRACT
Customer contacts me as package shows delivered, I mesg back how to file for package not received. Customer calls Amazon instead of following my directions. Amazon demands that I refund asap in response to the customer inquiry. I used BUY SHIPPING, AMAZON is responsible, yet they try to put it back on me EVERYTIME.
Why don't they HANDLE it according the the BUY SHIPPING agreement? I am guessing that this isn't actually a TRAINING issue and it is by design. They end up $%*^& off OUR customer and could lead to a BAD REVIEW. This failure to adhere to OUR agreement needs to cost Amazon so they will STOP THE MADNESS.
This happens ALL THE TIME, improve Amazon, improve! Yes, I am aware that once everyone is well $*%& off - EVENTUALLY Amazon does take responsibility, but look at the damage they have already done.
My apologies for the rant, had to vent and if we don't complain nothing will change.
11 replies
Seller_DdmPiA1p1S2Wu
Amazon customer service basically just passes along whatever the buyer demands, no matter what the Amazon policy actually is and who is actually responsible for refunding the buyer for an INR claim. Just respond to it just like if the buyer messaged you directly, providing them with the standard INR template for them to file their INR claim with Amazon for reimbursement. If the buyer does leave you negative feedback that is strictly about the delivery issue, it should qualify for a strike-thru upon request.
Seller_R2dP7Hunjcdj0
Your mistake was accepting any direction form Amazon Customer Service Reps. They are ONLY "Taking Dictation" from the Buyer and sending the message to the Seller.
They DO NOT research the order in question to ascertain the actual facts.
They DO NOT engage with the Seller concerning whether the Buyer request is according to Amazon Policy.
When this happens, you need to message the Buyer through Amazon messaging and engage with the Buyer directly. You need to explain, as many times is needed, that they need to file an A-Z Claim for "Item Not Received". You should "Talk them through" on where to locate their order and how to file the claim.
You should then explain tho the Buyer that in the future they should contact the Seller DIRECTLY on Amazon using the provided link. Explain that their contacting Amazon Customer Service in order for Amazon Customer Service to pass-along the message only serves to waste time and possibly create misunderstandings. Like, when Amazon agrees to send that message they are implying to the Buyer that the Buyer will get exactly what they requested. This can create a false sense of resolution with the Buyer that can create negative reactions when the Buyer is informed of the ACTUAL policy.
Finally, remember that a Buyer claiming INR may NOT be lying, as Porch Pirates are a REAL thing.
DO NOT REFUND OUT OF POLICY.
Just keep messaging the Buyer on how to file the Claim until they do so, or they Go Away.
Good Luck!
Seller_rBzps3zYO8z95
im going to go out on a limb and say amazon will file banckrupcy next year. they have been eating 100's of those orders from just us and today we got a notice that they are going to debt refunds from us for customers that now file credit card chargebacks even when we do the same thing and it says its all coverd by amazon. but yet its not. they have way to much overhead and now no sales. 24 years doing online its never been this slow
Quincy_Amazon
Hello @Seller_08TZq9sOIaGvv
Thank you for posting to the Forums and for providing that feedback. Your feedback will be passed along to the appropriate partner team(s).
Please note that you should respond to a buyer-seller message within 48 hours of when the customer's first message was sent.
For reference, Amazon provides A-to-z and SAFE-T claims protection against "Package didn't arrive" claims when all of the following criteria are met:
[1] Amazon has reimbursed the buyer for the undelivered package.
[2] The shipping label was:
- Purchased through Amazon Buy Shipping
- Designated as "Claims Protected" - The "Claims Protected" badge will be displayed in the Amazon Buy Shipping user interface before purchase and in the order details page Shipping label purchase section after the label is purchased. Note that "Late Delivery Risk" labels are ineligible for protections.
[3] The order was shipped on time. Timeliness is determined by the carrier's first scan, not by your shipment confirmation.
I have included a help page below that provides additional detail on Amazon Buy Shipping protections:
Regards,
Quincy_Amazon
Seller_YyViOgNpgDHcM
I have had the same issues with Amazon.
Seller_R2dP7Hunjcdj0
We get an average of 10 Buyer contacts per month claiming No Delivery when Delivery is displayed in tracking. I too reply with the order details, tracking history, and directions on how a Buyer can file a Claim of Item Not Received.
However, I ALSO include the fact that since I purchased postage using Amazon Buy Shipping and shipped On-Time as scheduled by Amazon, it would be Amazon that investigates the INR Claim and it would be Amazon who provided whatever Refund they feel is appropriate.
Only ONE Buyer out of approx. 60 messages actually files the A-Z Claim for INR.
ONE.
The OTHER approx. 59 Buyers who made the original message of INR to us NEVER file the Claim.
I assume it is because the others actually DID receive their package, were lying and attempting to defraud me, and hoped I was a naive enough Seller that I would fall for a trick like that.
What I want to know is this, when did attempted theft become legal?
I am pretty sure that if I walked into a store and tried to take something without paying for it, I could be subject to arrest. Why does Amazon consistently turn a blind-eye towards these ham-handed attempts at theft?
Seller_xlf3vF516IRli
hey. I had a buyer contact Amazon Yesterday and tell them that they received their order, but NO LONGER NEED IT, and Could I just ISSUE A REFUND WITHOUT RETURN. How about no? I responded with directions on how to return for a refund, and that we don't offer returnless refunds.
The audacity of people never ceases to astound me. I guarantee this person doesn't return the item, and then opens an INR claim in the next 3 days... despite tracking showing delivered, and them contacting me less than 2 hours after receiving said order to ask for a returnless refund. I wonder how many people they do this to and get free stuff?
Seller_WtOwWhtSrFjva
They do this all the time.
They do not follow policy because the customer would leave them negative feedback.
I usually send an email apologizing for CS not knowing the policy.
Then I tell them to get with the post office and ask for the geotracking which will show where the package was delivered within six feet. They never file.
Now if it shows not delivered and it is past the time, then I tell them to file an a to z.
If I am contacted again, I respond with no response needed and report the email to Amazon.
Seller_tA49ZfprDZiYK
Here is one to add to the list of Amazon insanity.
Customer buys a very large book. The customer said that USPS said the book was received but it was not - according to the customer. We contact the post office to see what is going on. Where is the product? Customer says they still have not received it. We ask Amazon what to do and they say give customer full refund of $66 plus dollars since it did not arrive on time. We give the refund to avoid trouble with Amazon.
Post office in Atlanta admits they have not yet delivered the package but have it. Customer contacts us and goes to the post office 2 X and a PO staff member finds it and gives it to the customer. Customer contacts us and say he has the package knowing we just refunded him. He calls Amazon 3 times and says package was received so please bill him for book. He is chronicles the whole things by email to us. Amazon says they will bill his credit card 2X and the 3rd customer service rep says they can't do that. ??????? We contact customer service and the rep refuses to do ANYTHING about it. We are out 66+ dollars after Amazon demanded we refund the customer because the item was not received.
In order to take this theft off of our taxes our accountant says we must file a report with our local PD. If we file, Amazon will dump us. If we don't we just got ripped off by Amazon's minions.
Who runs a business like this? It has been over a month and still no payment from Amazon and they still refuse to bill the customer who has said "in writing" they want to pay for the product.
I have never worked with such an unethical and immoral company in my life. I think I will file a theft claim with the PD and take it off my taxes.
AMAZON BREACH OF CONTRACT
Customer contacts me as package shows delivered, I mesg back how to file for package not received. Customer calls Amazon instead of following my directions. Amazon demands that I refund asap in response to the customer inquiry. I used BUY SHIPPING, AMAZON is responsible, yet they try to put it back on me EVERYTIME.
Why don't they HANDLE it according the the BUY SHIPPING agreement? I am guessing that this isn't actually a TRAINING issue and it is by design. They end up $%*^& off OUR customer and could lead to a BAD REVIEW. This failure to adhere to OUR agreement needs to cost Amazon so they will STOP THE MADNESS.
This happens ALL THE TIME, improve Amazon, improve! Yes, I am aware that once everyone is well $*%& off - EVENTUALLY Amazon does take responsibility, but look at the damage they have already done.
My apologies for the rant, had to vent and if we don't complain nothing will change.
AMAZON BREACH OF CONTRACT
Customer contacts me as package shows delivered, I mesg back how to file for package not received. Customer calls Amazon instead of following my directions. Amazon demands that I refund asap in response to the customer inquiry. I used BUY SHIPPING, AMAZON is responsible, yet they try to put it back on me EVERYTIME.
Why don't they HANDLE it according the the BUY SHIPPING agreement? I am guessing that this isn't actually a TRAINING issue and it is by design. They end up $%*^& off OUR customer and could lead to a BAD REVIEW. This failure to adhere to OUR agreement needs to cost Amazon so they will STOP THE MADNESS.
This happens ALL THE TIME, improve Amazon, improve! Yes, I am aware that once everyone is well $*%& off - EVENTUALLY Amazon does take responsibility, but look at the damage they have already done.
My apologies for the rant, had to vent and if we don't complain nothing will change.
AMAZON BREACH OF CONTRACT
Customer contacts me as package shows delivered, I mesg back how to file for package not received. Customer calls Amazon instead of following my directions. Amazon demands that I refund asap in response to the customer inquiry. I used BUY SHIPPING, AMAZON is responsible, yet they try to put it back on me EVERYTIME.
Why don't they HANDLE it according the the BUY SHIPPING agreement? I am guessing that this isn't actually a TRAINING issue and it is by design. They end up $%*^& off OUR customer and could lead to a BAD REVIEW. This failure to adhere to OUR agreement needs to cost Amazon so they will STOP THE MADNESS.
This happens ALL THE TIME, improve Amazon, improve! Yes, I am aware that once everyone is well $*%& off - EVENTUALLY Amazon does take responsibility, but look at the damage they have already done.
My apologies for the rant, had to vent and if we don't complain nothing will change.
11 replies
11 replies
Seller_DdmPiA1p1S2Wu
Amazon customer service basically just passes along whatever the buyer demands, no matter what the Amazon policy actually is and who is actually responsible for refunding the buyer for an INR claim. Just respond to it just like if the buyer messaged you directly, providing them with the standard INR template for them to file their INR claim with Amazon for reimbursement. If the buyer does leave you negative feedback that is strictly about the delivery issue, it should qualify for a strike-thru upon request.
Seller_R2dP7Hunjcdj0
Your mistake was accepting any direction form Amazon Customer Service Reps. They are ONLY "Taking Dictation" from the Buyer and sending the message to the Seller.
They DO NOT research the order in question to ascertain the actual facts.
They DO NOT engage with the Seller concerning whether the Buyer request is according to Amazon Policy.
When this happens, you need to message the Buyer through Amazon messaging and engage with the Buyer directly. You need to explain, as many times is needed, that they need to file an A-Z Claim for "Item Not Received". You should "Talk them through" on where to locate their order and how to file the claim.
You should then explain tho the Buyer that in the future they should contact the Seller DIRECTLY on Amazon using the provided link. Explain that their contacting Amazon Customer Service in order for Amazon Customer Service to pass-along the message only serves to waste time and possibly create misunderstandings. Like, when Amazon agrees to send that message they are implying to the Buyer that the Buyer will get exactly what they requested. This can create a false sense of resolution with the Buyer that can create negative reactions when the Buyer is informed of the ACTUAL policy.
Finally, remember that a Buyer claiming INR may NOT be lying, as Porch Pirates are a REAL thing.
DO NOT REFUND OUT OF POLICY.
Just keep messaging the Buyer on how to file the Claim until they do so, or they Go Away.
Good Luck!
Seller_rBzps3zYO8z95
im going to go out on a limb and say amazon will file banckrupcy next year. they have been eating 100's of those orders from just us and today we got a notice that they are going to debt refunds from us for customers that now file credit card chargebacks even when we do the same thing and it says its all coverd by amazon. but yet its not. they have way to much overhead and now no sales. 24 years doing online its never been this slow
Quincy_Amazon
Hello @Seller_08TZq9sOIaGvv
Thank you for posting to the Forums and for providing that feedback. Your feedback will be passed along to the appropriate partner team(s).
Please note that you should respond to a buyer-seller message within 48 hours of when the customer's first message was sent.
For reference, Amazon provides A-to-z and SAFE-T claims protection against "Package didn't arrive" claims when all of the following criteria are met:
[1] Amazon has reimbursed the buyer for the undelivered package.
[2] The shipping label was:
- Purchased through Amazon Buy Shipping
- Designated as "Claims Protected" - The "Claims Protected" badge will be displayed in the Amazon Buy Shipping user interface before purchase and in the order details page Shipping label purchase section after the label is purchased. Note that "Late Delivery Risk" labels are ineligible for protections.
[3] The order was shipped on time. Timeliness is determined by the carrier's first scan, not by your shipment confirmation.
I have included a help page below that provides additional detail on Amazon Buy Shipping protections:
Regards,
Quincy_Amazon
Seller_YyViOgNpgDHcM
I have had the same issues with Amazon.
Seller_R2dP7Hunjcdj0
We get an average of 10 Buyer contacts per month claiming No Delivery when Delivery is displayed in tracking. I too reply with the order details, tracking history, and directions on how a Buyer can file a Claim of Item Not Received.
However, I ALSO include the fact that since I purchased postage using Amazon Buy Shipping and shipped On-Time as scheduled by Amazon, it would be Amazon that investigates the INR Claim and it would be Amazon who provided whatever Refund they feel is appropriate.
Only ONE Buyer out of approx. 60 messages actually files the A-Z Claim for INR.
ONE.
The OTHER approx. 59 Buyers who made the original message of INR to us NEVER file the Claim.
I assume it is because the others actually DID receive their package, were lying and attempting to defraud me, and hoped I was a naive enough Seller that I would fall for a trick like that.
What I want to know is this, when did attempted theft become legal?
I am pretty sure that if I walked into a store and tried to take something without paying for it, I could be subject to arrest. Why does Amazon consistently turn a blind-eye towards these ham-handed attempts at theft?
Seller_xlf3vF516IRli
hey. I had a buyer contact Amazon Yesterday and tell them that they received their order, but NO LONGER NEED IT, and Could I just ISSUE A REFUND WITHOUT RETURN. How about no? I responded with directions on how to return for a refund, and that we don't offer returnless refunds.
The audacity of people never ceases to astound me. I guarantee this person doesn't return the item, and then opens an INR claim in the next 3 days... despite tracking showing delivered, and them contacting me less than 2 hours after receiving said order to ask for a returnless refund. I wonder how many people they do this to and get free stuff?
Seller_WtOwWhtSrFjva
They do this all the time.
They do not follow policy because the customer would leave them negative feedback.
I usually send an email apologizing for CS not knowing the policy.
Then I tell them to get with the post office and ask for the geotracking which will show where the package was delivered within six feet. They never file.
Now if it shows not delivered and it is past the time, then I tell them to file an a to z.
If I am contacted again, I respond with no response needed and report the email to Amazon.
Seller_tA49ZfprDZiYK
Here is one to add to the list of Amazon insanity.
Customer buys a very large book. The customer said that USPS said the book was received but it was not - according to the customer. We contact the post office to see what is going on. Where is the product? Customer says they still have not received it. We ask Amazon what to do and they say give customer full refund of $66 plus dollars since it did not arrive on time. We give the refund to avoid trouble with Amazon.
Post office in Atlanta admits they have not yet delivered the package but have it. Customer contacts us and goes to the post office 2 X and a PO staff member finds it and gives it to the customer. Customer contacts us and say he has the package knowing we just refunded him. He calls Amazon 3 times and says package was received so please bill him for book. He is chronicles the whole things by email to us. Amazon says they will bill his credit card 2X and the 3rd customer service rep says they can't do that. ??????? We contact customer service and the rep refuses to do ANYTHING about it. We are out 66+ dollars after Amazon demanded we refund the customer because the item was not received.
In order to take this theft off of our taxes our accountant says we must file a report with our local PD. If we file, Amazon will dump us. If we don't we just got ripped off by Amazon's minions.
Who runs a business like this? It has been over a month and still no payment from Amazon and they still refuse to bill the customer who has said "in writing" they want to pay for the product.
I have never worked with such an unethical and immoral company in my life. I think I will file a theft claim with the PD and take it off my taxes.
Seller_DdmPiA1p1S2Wu
Amazon customer service basically just passes along whatever the buyer demands, no matter what the Amazon policy actually is and who is actually responsible for refunding the buyer for an INR claim. Just respond to it just like if the buyer messaged you directly, providing them with the standard INR template for them to file their INR claim with Amazon for reimbursement. If the buyer does leave you negative feedback that is strictly about the delivery issue, it should qualify for a strike-thru upon request.
Seller_DdmPiA1p1S2Wu
Amazon customer service basically just passes along whatever the buyer demands, no matter what the Amazon policy actually is and who is actually responsible for refunding the buyer for an INR claim. Just respond to it just like if the buyer messaged you directly, providing them with the standard INR template for them to file their INR claim with Amazon for reimbursement. If the buyer does leave you negative feedback that is strictly about the delivery issue, it should qualify for a strike-thru upon request.
Seller_R2dP7Hunjcdj0
Your mistake was accepting any direction form Amazon Customer Service Reps. They are ONLY "Taking Dictation" from the Buyer and sending the message to the Seller.
They DO NOT research the order in question to ascertain the actual facts.
They DO NOT engage with the Seller concerning whether the Buyer request is according to Amazon Policy.
When this happens, you need to message the Buyer through Amazon messaging and engage with the Buyer directly. You need to explain, as many times is needed, that they need to file an A-Z Claim for "Item Not Received". You should "Talk them through" on where to locate their order and how to file the claim.
You should then explain tho the Buyer that in the future they should contact the Seller DIRECTLY on Amazon using the provided link. Explain that their contacting Amazon Customer Service in order for Amazon Customer Service to pass-along the message only serves to waste time and possibly create misunderstandings. Like, when Amazon agrees to send that message they are implying to the Buyer that the Buyer will get exactly what they requested. This can create a false sense of resolution with the Buyer that can create negative reactions when the Buyer is informed of the ACTUAL policy.
Finally, remember that a Buyer claiming INR may NOT be lying, as Porch Pirates are a REAL thing.
DO NOT REFUND OUT OF POLICY.
Just keep messaging the Buyer on how to file the Claim until they do so, or they Go Away.
Good Luck!
Seller_R2dP7Hunjcdj0
Your mistake was accepting any direction form Amazon Customer Service Reps. They are ONLY "Taking Dictation" from the Buyer and sending the message to the Seller.
They DO NOT research the order in question to ascertain the actual facts.
They DO NOT engage with the Seller concerning whether the Buyer request is according to Amazon Policy.
When this happens, you need to message the Buyer through Amazon messaging and engage with the Buyer directly. You need to explain, as many times is needed, that they need to file an A-Z Claim for "Item Not Received". You should "Talk them through" on where to locate their order and how to file the claim.
You should then explain tho the Buyer that in the future they should contact the Seller DIRECTLY on Amazon using the provided link. Explain that their contacting Amazon Customer Service in order for Amazon Customer Service to pass-along the message only serves to waste time and possibly create misunderstandings. Like, when Amazon agrees to send that message they are implying to the Buyer that the Buyer will get exactly what they requested. This can create a false sense of resolution with the Buyer that can create negative reactions when the Buyer is informed of the ACTUAL policy.
Finally, remember that a Buyer claiming INR may NOT be lying, as Porch Pirates are a REAL thing.
DO NOT REFUND OUT OF POLICY.
Just keep messaging the Buyer on how to file the Claim until they do so, or they Go Away.
Good Luck!
Seller_rBzps3zYO8z95
im going to go out on a limb and say amazon will file banckrupcy next year. they have been eating 100's of those orders from just us and today we got a notice that they are going to debt refunds from us for customers that now file credit card chargebacks even when we do the same thing and it says its all coverd by amazon. but yet its not. they have way to much overhead and now no sales. 24 years doing online its never been this slow
Seller_rBzps3zYO8z95
im going to go out on a limb and say amazon will file banckrupcy next year. they have been eating 100's of those orders from just us and today we got a notice that they are going to debt refunds from us for customers that now file credit card chargebacks even when we do the same thing and it says its all coverd by amazon. but yet its not. they have way to much overhead and now no sales. 24 years doing online its never been this slow
Quincy_Amazon
Hello @Seller_08TZq9sOIaGvv
Thank you for posting to the Forums and for providing that feedback. Your feedback will be passed along to the appropriate partner team(s).
Please note that you should respond to a buyer-seller message within 48 hours of when the customer's first message was sent.
For reference, Amazon provides A-to-z and SAFE-T claims protection against "Package didn't arrive" claims when all of the following criteria are met:
[1] Amazon has reimbursed the buyer for the undelivered package.
[2] The shipping label was:
- Purchased through Amazon Buy Shipping
- Designated as "Claims Protected" - The "Claims Protected" badge will be displayed in the Amazon Buy Shipping user interface before purchase and in the order details page Shipping label purchase section after the label is purchased. Note that "Late Delivery Risk" labels are ineligible for protections.
[3] The order was shipped on time. Timeliness is determined by the carrier's first scan, not by your shipment confirmation.
I have included a help page below that provides additional detail on Amazon Buy Shipping protections:
Regards,
Quincy_Amazon
Quincy_Amazon
Hello @Seller_08TZq9sOIaGvv
Thank you for posting to the Forums and for providing that feedback. Your feedback will be passed along to the appropriate partner team(s).
Please note that you should respond to a buyer-seller message within 48 hours of when the customer's first message was sent.
For reference, Amazon provides A-to-z and SAFE-T claims protection against "Package didn't arrive" claims when all of the following criteria are met:
[1] Amazon has reimbursed the buyer for the undelivered package.
[2] The shipping label was:
- Purchased through Amazon Buy Shipping
- Designated as "Claims Protected" - The "Claims Protected" badge will be displayed in the Amazon Buy Shipping user interface before purchase and in the order details page Shipping label purchase section after the label is purchased. Note that "Late Delivery Risk" labels are ineligible for protections.
[3] The order was shipped on time. Timeliness is determined by the carrier's first scan, not by your shipment confirmation.
I have included a help page below that provides additional detail on Amazon Buy Shipping protections:
Regards,
Quincy_Amazon
Seller_YyViOgNpgDHcM
I have had the same issues with Amazon.
Seller_YyViOgNpgDHcM
I have had the same issues with Amazon.
Seller_R2dP7Hunjcdj0
We get an average of 10 Buyer contacts per month claiming No Delivery when Delivery is displayed in tracking. I too reply with the order details, tracking history, and directions on how a Buyer can file a Claim of Item Not Received.
However, I ALSO include the fact that since I purchased postage using Amazon Buy Shipping and shipped On-Time as scheduled by Amazon, it would be Amazon that investigates the INR Claim and it would be Amazon who provided whatever Refund they feel is appropriate.
Only ONE Buyer out of approx. 60 messages actually files the A-Z Claim for INR.
ONE.
The OTHER approx. 59 Buyers who made the original message of INR to us NEVER file the Claim.
I assume it is because the others actually DID receive their package, were lying and attempting to defraud me, and hoped I was a naive enough Seller that I would fall for a trick like that.
What I want to know is this, when did attempted theft become legal?
I am pretty sure that if I walked into a store and tried to take something without paying for it, I could be subject to arrest. Why does Amazon consistently turn a blind-eye towards these ham-handed attempts at theft?
Seller_R2dP7Hunjcdj0
We get an average of 10 Buyer contacts per month claiming No Delivery when Delivery is displayed in tracking. I too reply with the order details, tracking history, and directions on how a Buyer can file a Claim of Item Not Received.
However, I ALSO include the fact that since I purchased postage using Amazon Buy Shipping and shipped On-Time as scheduled by Amazon, it would be Amazon that investigates the INR Claim and it would be Amazon who provided whatever Refund they feel is appropriate.
Only ONE Buyer out of approx. 60 messages actually files the A-Z Claim for INR.
ONE.
The OTHER approx. 59 Buyers who made the original message of INR to us NEVER file the Claim.
I assume it is because the others actually DID receive their package, were lying and attempting to defraud me, and hoped I was a naive enough Seller that I would fall for a trick like that.
What I want to know is this, when did attempted theft become legal?
I am pretty sure that if I walked into a store and tried to take something without paying for it, I could be subject to arrest. Why does Amazon consistently turn a blind-eye towards these ham-handed attempts at theft?
Seller_xlf3vF516IRli
hey. I had a buyer contact Amazon Yesterday and tell them that they received their order, but NO LONGER NEED IT, and Could I just ISSUE A REFUND WITHOUT RETURN. How about no? I responded with directions on how to return for a refund, and that we don't offer returnless refunds.
The audacity of people never ceases to astound me. I guarantee this person doesn't return the item, and then opens an INR claim in the next 3 days... despite tracking showing delivered, and them contacting me less than 2 hours after receiving said order to ask for a returnless refund. I wonder how many people they do this to and get free stuff?
Seller_xlf3vF516IRli
hey. I had a buyer contact Amazon Yesterday and tell them that they received their order, but NO LONGER NEED IT, and Could I just ISSUE A REFUND WITHOUT RETURN. How about no? I responded with directions on how to return for a refund, and that we don't offer returnless refunds.
The audacity of people never ceases to astound me. I guarantee this person doesn't return the item, and then opens an INR claim in the next 3 days... despite tracking showing delivered, and them contacting me less than 2 hours after receiving said order to ask for a returnless refund. I wonder how many people they do this to and get free stuff?
Seller_WtOwWhtSrFjva
They do this all the time.
They do not follow policy because the customer would leave them negative feedback.
I usually send an email apologizing for CS not knowing the policy.
Then I tell them to get with the post office and ask for the geotracking which will show where the package was delivered within six feet. They never file.
Now if it shows not delivered and it is past the time, then I tell them to file an a to z.
If I am contacted again, I respond with no response needed and report the email to Amazon.
Seller_WtOwWhtSrFjva
They do this all the time.
They do not follow policy because the customer would leave them negative feedback.
I usually send an email apologizing for CS not knowing the policy.
Then I tell them to get with the post office and ask for the geotracking which will show where the package was delivered within six feet. They never file.
Now if it shows not delivered and it is past the time, then I tell them to file an a to z.
If I am contacted again, I respond with no response needed and report the email to Amazon.
Seller_tA49ZfprDZiYK
Here is one to add to the list of Amazon insanity.
Customer buys a very large book. The customer said that USPS said the book was received but it was not - according to the customer. We contact the post office to see what is going on. Where is the product? Customer says they still have not received it. We ask Amazon what to do and they say give customer full refund of $66 plus dollars since it did not arrive on time. We give the refund to avoid trouble with Amazon.
Post office in Atlanta admits they have not yet delivered the package but have it. Customer contacts us and goes to the post office 2 X and a PO staff member finds it and gives it to the customer. Customer contacts us and say he has the package knowing we just refunded him. He calls Amazon 3 times and says package was received so please bill him for book. He is chronicles the whole things by email to us. Amazon says they will bill his credit card 2X and the 3rd customer service rep says they can't do that. ??????? We contact customer service and the rep refuses to do ANYTHING about it. We are out 66+ dollars after Amazon demanded we refund the customer because the item was not received.
In order to take this theft off of our taxes our accountant says we must file a report with our local PD. If we file, Amazon will dump us. If we don't we just got ripped off by Amazon's minions.
Who runs a business like this? It has been over a month and still no payment from Amazon and they still refuse to bill the customer who has said "in writing" they want to pay for the product.
I have never worked with such an unethical and immoral company in my life. I think I will file a theft claim with the PD and take it off my taxes.
Seller_tA49ZfprDZiYK
Here is one to add to the list of Amazon insanity.
Customer buys a very large book. The customer said that USPS said the book was received but it was not - according to the customer. We contact the post office to see what is going on. Where is the product? Customer says they still have not received it. We ask Amazon what to do and they say give customer full refund of $66 plus dollars since it did not arrive on time. We give the refund to avoid trouble with Amazon.
Post office in Atlanta admits they have not yet delivered the package but have it. Customer contacts us and goes to the post office 2 X and a PO staff member finds it and gives it to the customer. Customer contacts us and say he has the package knowing we just refunded him. He calls Amazon 3 times and says package was received so please bill him for book. He is chronicles the whole things by email to us. Amazon says they will bill his credit card 2X and the 3rd customer service rep says they can't do that. ??????? We contact customer service and the rep refuses to do ANYTHING about it. We are out 66+ dollars after Amazon demanded we refund the customer because the item was not received.
In order to take this theft off of our taxes our accountant says we must file a report with our local PD. If we file, Amazon will dump us. If we don't we just got ripped off by Amazon's minions.
Who runs a business like this? It has been over a month and still no payment from Amazon and they still refuse to bill the customer who has said "in writing" they want to pay for the product.
I have never worked with such an unethical and immoral company in my life. I think I will file a theft claim with the PD and take it off my taxes.
