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1-Jan 2025 Another year of Amazon unfair Abuse coming - Suddenly And Repeated Loss of BuyBox Eligibility on Massive and / Or Segmented Scale On And Off In The Year
Again
On this day 1-January, in just two months after this kept happening 5 times last year in 2024, we have lost our buybox again for numerous categories all over again for no apparent reason despite healthy metrics.
This case was intentionally documented to demonstrate how diseased amazon’s system has been in unfairly hitting sellers with such secretive and obscenely ridiculous actions
https://sellercentral.amazon.com/seller-forums/discussions/t/34c9f05c-8ab3-4ccd-9848-1b8021bcc690?postId=40c19dbb-8136-4e4a-839d-e6ec50dc064c
As usual I will begin the process of raising it to seller support who will reply us stupid template replies and then the escalations begin.
Regards
J
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https://sellercentral.amazon.com/seller-forums/discussions/t/34c9f05c-8ab3-4ccd-9848-1b8021bcc690?postId=40c19dbb-8136-4e4a-839d-e6ec50dc064c
Dear All,
I've decided to post this up upon seeing so many sellers posting up the sudden lost of buybox eligibility including us.
This keeps happening every 2 months and when it happens it's usually 2-3 weeks nearly and significant event like Prime Day July / October or upcoming Black Friday. When it happens it can either be a sudden lost of buybox on almost all ASINs OR it'll begin with a handful of categories.
If it begins with a couple of categories, then as the days past more categories are affected until more and more categories You wonder what the hell is happening. You struggle to find out by checking all the boxes, from any outstanding major or tiny violations, to performance metrics (order defects, late, cancellations, etc) .
Then you check your A to Z claims, chargebacks , negative feedback if any. And when you finally conclude your account is in good standing and keep downloading and chopping up the reports, you can't figure out what is going on you get really angsty and nervous as to what the Fukashima is going on.
A number of these categories actually do okay and a few have been selling actively with a decent track record with little to no returns as well. You wonder how is this happening since those products have been performing decently.
You start to observe the patterns above and come to the conclusion that things are being manipulated by the the back end programmers t the extend that its really getting disgusting and hence start escalating in full and brutal details, seeing a pattern in each one of these sickening events.
This only started to happen in 2023 and in 2024 it became really rampant. Do any of you observe teh same phenomenon? Lets share out findings and keep tagging the mods to make this issue as loud as possible until it explodes
10 replies
Seller_btw1hdzhQ4dCW
Agree that it's a broken system on Amazon which is not surprising when you let robots and AI set the "rules". The FTC should really be looking at Amazon for this. Amazon's robots scan against big box stores like Target and Walmart. But the big box stores charge shipping below a threshold whereas the same product has free shipping and returns on Amazon. With the never ending increasing costs to Amazon Sellers (FBA and FBM) and the increasing fraud and theft on Amazon rising (by Amazon itself not reimbursing properly as well as the culture of fraudulent buyers that Amazon has cultivated), FBA can't compete with the Big Box pricing. Amazon's robots simply are not programmed to "compare apples to apples".
Nano_Amazon
Hello @Seller_S9GHoSdpBtbtq
Thanks for reaching out to Amazon Forums. I understand your frustration with the ongoing Buy Box issues you're experiencing. It's good that you've already initiated contact with Seller Support regarding this matter.
Once you've completed the process with Seller Support and received their response, please let us know if you need any additional assistance or clarification.
Kind regards,
Nano
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