"You delivered 84% of Amazon Business shipments within business hours, while the target is 95%. Delivering outside business hours can lead to poor customer experience and may prevent repeat purchases from the customer. Improve this metric by choosing shipping methods with higher business hour delivery rate performance."

This is just madness. Maybe Amazon Policy makers should perhaps be people that actually have experience selling on this very platform...

Promised Delivery Date First Attempt Delivery Date First Attempt Delivery Time Business Hour Delivery Failure Reason Customer Business Hours on First Attempt Date Carrier Name

6/20/24 6/18/24 04:06 PM No First Attempt Outside Business Hours 08:00 AM-04:00 PM UPS

6/25/24 6/24/24 03:07 PM No First Attempt Outside Business Hours 09:00 AM-03:00 PM FedEx

7/1/24 6/28/24 06:57 PM No First Attempt Outside Business Hours 09:00 AM-04:00 PM UPS

We are getting penalized for carriers attempting deliveries outside of business hours? It really has been a struggle shipping to business addresses lately. Often they will be closed Monday and/or Fridays, besides the weekends, and so the promised delivery dates falls on Monday/Tuesday. You are not allowed to ship via USPS GA or UPS ground, because first delivery attempt will be on the weekend, and you can't delay the shipping by a day or two, because you hurt your metrics. So Amazon is basically forcing us to ship via UPS 2nd day, Fedex Express etc, which will cost 2-3x to deliver on a specific day.

This is EXTORTION!!