Customer doesn't have access to original payment how can I refund to Amazon gift card?
oops my customer has returned the item months ago and I can not refund him to his original payment type because he does not have access to it. He has asked me to send it to his Amazon gift card can I do this and if so how or what can I do?
2 replies
Seller_nRFmxiQg4EGrw
You are never in control of where the refund goes; all you can do is press the "Issue Refund" button, amazon takes care of the rest of it. If they cannot refund the customer's original payment method, then the credit should sit on their buyer account.
Tiff_Amazon
Hello @Seller_Q3QqnYR4eRa5n:
Tiff here from Amazon. Do you still need assistance with this question?
I wanted to share the related help pages and provide Amazon's guidance on this question:
Refunds (customer-facing page) - When returning an item, customers have the option to choose their preferred refund method in the Online Returns Center. It can take up to 30 days for Amazon to receive and process your return. When Amazon completes processing the return, we issue a refund to the selected payment method.
Refunds FAQ (seller-facing page) - How do I refund an order?
- You can issue a refund in full via the Order details section in the Manage orders tool. Most refunds are issued based on the payment method used at the time of purchase. If your buyer makes a purchase using a prepaid card, you must refund the purchase amount in the form of a credit to that prepaid card.
If the customer has additional questions about this order or return, they can check their Orders page or contact Contact Customer Service for more information.
Does this help?
