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Request for Moderator for Assistance Regarding Video Rejection
I am reaching out to inquire about the rejection of a video I recently uploaded to my product listing. Despite ensuring that the content aligns with Amazon's guidelines, I received the following rejection notice:
"Your video was rejected for the following reasons: The video content is unrelated to the product. Correct any issues and resubmit the video for review."
Details of the Submission:
Inquiry Type: Video Rejection Dispute / General Video Rejection Inquiry
Marketplace: United States
ASIN: B0DHV57M14
Video ID: 0a231c801d234d67ba40243a1d7e52fd
The video is an unboxing of the product, showcasing my product. It clearly highlights the product packaging, its contents, and its features. To my understanding, the content is directly related to the product and follows Amazon's video guidelines.
I would appreciate it if a moderator could provide more specific feedback on why the video was rejected or clarify what adjustments are required for approval. I have already sent an email to community-help@amazon.com and started a support case, but no one helped me so far. They keep me in limbo about contacting and sending e-mails back and forth.
2 replies
Manny_Amazon
Hello @Seller_KYhBb8zbhyL9u,
The community-help@ email address is no longer active. I recommend that you report this to the Amazon Community team using the following method:
1. Visit Customer Service
2. Select Help with something else (if this button is displayed).
3. Select Something else
4. Select Amazon Community
5. Select Customer Reviews
6. Select Moderation Process
7. Select I need more help
8. Select Send us an email under Email us
If you have submitted via this method and still haven't heard back in 3-5 business days, please let me know and I'll look into escalation options.
Regards,
- Manny
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