Hi Amazon Moderators,

I am a 10-year US seller with an Account Health Rating above 900 and 7-figure annual revenue. I am currently stuck in a verification deadlock caused by a system bot, and I need your help to escalate this to a Senior Manager.

Here is the background of my case:

1. The Core Issue:

My account was registered as an Individual, but I operate as a legitimate company (same legal representative). When I submitted my valid Business License for the INFORM Act verification, the bot locked my account due to a "Business Type Mismatch." The front-end upload window is now permanently blocked.

2. My Evidence (Stored in Case IDs below):

Bank Account Proof (Case 21557024731): I successfully switched my deposit method to a corporate WorldFirst account. Amazon has already made a 0.01 USD test deposit, confirming that the system acknowledges my company's banking entity.

Historical Compliance (Case 15128922611): I have a 2024 official Amazon CS email (Case 15128922611) where the representative explicitly approved using a "Business License (if applicable)". I successfully passed the verification following those instructions last year.

3. My Communication with Support:

Case 21487028091: I initially contacted Jeffrey from Account Health Support, who guided me towards the current process.

Case 21488175211: I was escalated to Senior Specialist Terence. He confirmed he submitted my case to the SIV team for internal data correction and promised to call me back on Aug 10th. However, he never called, and the case was auto-closed by the bot with the standard rejection email.

Case 21557024731: I opened this new case last night (Aug 10th), specifically requesting Senior Manager review and attaching all my proof. However, the working day has ended, and I haven't received a manual reply yet.

My Request:

I am not asking for an exception. I am asking for a manual review of my historical compliance record (2024 Case 15128922611) to fix this internal data mismatch. The bot is ignoring my evidence; only a human can see the truth.

Could an Admin please look into Case 21557024731 and verify the attachments I uploaded there? I have provided legal, transparent, and valid documents. I am willing to cooperate fully and provide anything else needed. Please help me break this loop before my account gets deactivated.

Thank you for your attention.