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Requested refund on label that was not used, but rejected because "item is in the mailstream"
I accidentally printed a shipping label with the wrong dimensions. I requested a refund and reprinted the label with the correct dimensions. Now I received an email from Amazon stating:
"USPS has rejected the postage refund you requested for order on 9/18/24 for the following reason: The item is in the mail stream."
This is incorrect. The label was never used. I opened a Case ID 16498655321 and was told to file a Safe T Claim. I tried to do that but it says:
"This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details"
What am I to do? I cannot see the original tracking number (that was not used), only the one that was used to ship the order. Mods? Any help?
Thanks!
25 replies
TaylorR_Amazon
Hello @Seller_M8DB4ikDs2U5w, did you request a refund from USPS directly per the instructions outlined on Refunds of Buy Shipping fees? I will take a look at your case now and see if I can escalate to our partner team. Thank you!
TaylorR_Amazon
ID 16719580431
this is the case ID
Hello @Seller_xKnYF1sB3jmtJ, I would recommend opening a new case with Seller Support clearly explaining the issue, what exactly occurred, and your request. If you do so, let me know that case ID.
TaylorR_Amazon
@Seller_LleAhbbP9hFVe @Seller_M8DB4ikDs2U5w @Seller_xKnYF1sB3jmtJ, when you cancelled the label, did you follow these steps:
- From your seller account, click Orders, and then click Manage Orders.
- Click an existing order to open the Order Details page for the related shipment.
- Click Refund Purchased Shipping Label.
- Click Refund shipping.
Seller_M8DB4ikDs2U5w
Yes, that is always how we request a refund on a label.
TaylorR_Amazon
Good to hear, @Seller_M8DB4ikDs2U5w. I will see what I can do.
Seller_LleAhbbP9hFVe
Yes that is how I request a refund of the purchased shipping label. Case ID is 16724893901
Seller_LleAhbbP9hFVe
Anyone can help me get the label money back. I requested a refund as soon as the buyer cancelled the order but I have yet to get the money for the label usps buy shipping. Amazon responded after 30 days saying label was denied
Case ID 16724893901
Order ID 114-4760320-5151419
Ship date Sat, Oct 26, 2024
Carrier USPS
Tracking ID 9334620111470145440238
@Nano_Amazon
@Joey_Amazon
@Dominic_Amazon
@SEAmod
@Micah_Amazon
@Manny_Amazon
@Bryce_Amazon
TaylorR_Amazon
Hello @Seller_M8DB4ikDs2U5w, please see case 16837986261 from the partner team. Thank you so much!
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