FBM Safe-T claims being denied
Amazon FBM policy clearly states in the case of a Buyer choosing the refund reason "Order not received", that the seller will be reimbursed if the following conditions are met: 1) Amazon directly refunded the customer, and the customer's refund reason was "Order Not Received", 2) Amazon Buy Shipping was used in purchasing the shipping label, 3) the order was shipped on time, based on the carrier's first scan. I currently have 2 SAFE-T claim cases which meet the above criteria, yet I have already been denied twice for reimbursement. I have the SAFE-T claim id's and am hoping a moderator can weigh in on this or help fix this situation. The claim numbers are:
112-8895575-0350605
114-0546245-3870647
Thank you!
22 replies
Seller_4zBzdtgCyS9EI
Sadly, this is incomplete. The package must be IN THE HANDS of the carrier by the "ship by" date. Scan sheets do not count. The first "scan" showing when you print the label, does not count. It must arrive at the carrier, on time
Seller_Sram36TnVt73c
Amazon has way more conditions than that you had to follow... automatic handling time enabled and on time delivery etc etc it's becoming ridiculously impossible to not have your merchandise stolen by Amazon buyers with Amazon's help.
Also I am finding that Bots automatically reject many safe t claims without even reviewing them. The culture of theft that they have created here is overwhelming for them (and us).
Seller_aWrza8YvWVgM1
We quit filing them bc they were always rejected. So we stopped using Buy Shipping for orders other than next and second day. Now that next and second day is no longer ODTR protected, we stopped using Buy Shipping altogether. You should go check your adjustments if you have been using UPS, youll probably be surprised at what you find.
Seller_aNsixtdBpnLRG
Suggest you reach out to the Inspct General and complain about "order not received". I want the USPS to issue picture taking at delivery images equipment like FedEx, Amazon. At the very least they need to offer up GeoScan data and fight with DeJoy about allowing that as 'proof' of delivery - like EBay does.
With NO ability to have any proof of delivery (ie an image) there is NO Way to win from a cheater/scammer
Roberto_Amazon
Hello! @Seller_Upvu1TAAIBv2x
Thank you for bringing this matter into our attention. I understand your frustration on this matter, and I wanted to clarify the decision behind the denial based on information we have.
The denial decision being made goes beyond your Buy-Shipping protections. For both orders, the denial reason is because the items are non-returnable due to Food safety reasons. Both of the customers reported not receiving the products; however, since the items are non-returnable, this makes them ineligible for SAFE-T claim reimbursements as outlined in our policy: Customer Service by Amazon refund reimbursement policy.
I understand this is not the outcome you expected, but we are unable to further influence this decision.
Thank you for your understanding,
Roberto
Seller_xQAqE6K0eSCBc
resubmit the claim again , i have reworded and resubmitted the same claim up to 5 times before they do the right thing and approve it , do not quit on it , do not give amazon a pass on doing what is right and following their own rules. , I often start the Safe-T claim with the words , " buyer miss used amazon return policy "
Seller_V1LjZsxFKdwOA
You should be very careful filing safe-t claims, after successfully filing a safe-t claim for an item refunded without being returned. Amazon inundated my account with product violation on items that been inactive for years and or where not even covered by the violation and forcing me to dispute each of the 30+ violations, requesting documents for items which are not categorially covered by the violations themselves and therefore these documents are non existent. I am down to getting all but 4 of the violations appealed, but they are still refusing to appeal clearly inaccurate violations of 4 just enough to keep my account inactive.
Seller_Ha6JyVvDK6Ybs
Seems almost every claim is getting denied clearly they are not following any policy and will got straight to denied with statement that stand by their decision and no further responses total BS!
Seller_g0KrYO1Zm7nuX
This is not a safe-t claim issue. If Amazon refunded the customer for items not delivered, they did it thru the A-Z system and you would need to appeal the decision there.
Check to make sure that Amazon didn't fund the claim before you appeal.
FBM Safe-T claims being denied
Amazon FBM policy clearly states in the case of a Buyer choosing the refund reason "Order not received", that the seller will be reimbursed if the following conditions are met: 1) Amazon directly refunded the customer, and the customer's refund reason was "Order Not Received", 2) Amazon Buy Shipping was used in purchasing the shipping label, 3) the order was shipped on time, based on the carrier's first scan. I currently have 2 SAFE-T claim cases which meet the above criteria, yet I have already been denied twice for reimbursement. I have the SAFE-T claim id's and am hoping a moderator can weigh in on this or help fix this situation. The claim numbers are:
112-8895575-0350605
114-0546245-3870647
Thank you!
FBM Safe-T claims being denied
Amazon FBM policy clearly states in the case of a Buyer choosing the refund reason "Order not received", that the seller will be reimbursed if the following conditions are met: 1) Amazon directly refunded the customer, and the customer's refund reason was "Order Not Received", 2) Amazon Buy Shipping was used in purchasing the shipping label, 3) the order was shipped on time, based on the carrier's first scan. I currently have 2 SAFE-T claim cases which meet the above criteria, yet I have already been denied twice for reimbursement. I have the SAFE-T claim id's and am hoping a moderator can weigh in on this or help fix this situation. The claim numbers are:
112-8895575-0350605
114-0546245-3870647
Thank you!
22 replies
22 replies
Seller_4zBzdtgCyS9EI
Sadly, this is incomplete. The package must be IN THE HANDS of the carrier by the "ship by" date. Scan sheets do not count. The first "scan" showing when you print the label, does not count. It must arrive at the carrier, on time
Seller_Sram36TnVt73c
Amazon has way more conditions than that you had to follow... automatic handling time enabled and on time delivery etc etc it's becoming ridiculously impossible to not have your merchandise stolen by Amazon buyers with Amazon's help.
Also I am finding that Bots automatically reject many safe t claims without even reviewing them. The culture of theft that they have created here is overwhelming for them (and us).
Seller_aWrza8YvWVgM1
We quit filing them bc they were always rejected. So we stopped using Buy Shipping for orders other than next and second day. Now that next and second day is no longer ODTR protected, we stopped using Buy Shipping altogether. You should go check your adjustments if you have been using UPS, youll probably be surprised at what you find.
Seller_aNsixtdBpnLRG
Suggest you reach out to the Inspct General and complain about "order not received". I want the USPS to issue picture taking at delivery images equipment like FedEx, Amazon. At the very least they need to offer up GeoScan data and fight with DeJoy about allowing that as 'proof' of delivery - like EBay does.
With NO ability to have any proof of delivery (ie an image) there is NO Way to win from a cheater/scammer
Roberto_Amazon
Hello! @Seller_Upvu1TAAIBv2x
Thank you for bringing this matter into our attention. I understand your frustration on this matter, and I wanted to clarify the decision behind the denial based on information we have.
The denial decision being made goes beyond your Buy-Shipping protections. For both orders, the denial reason is because the items are non-returnable due to Food safety reasons. Both of the customers reported not receiving the products; however, since the items are non-returnable, this makes them ineligible for SAFE-T claim reimbursements as outlined in our policy: Customer Service by Amazon refund reimbursement policy.
I understand this is not the outcome you expected, but we are unable to further influence this decision.
Thank you for your understanding,
Roberto
Seller_xQAqE6K0eSCBc
resubmit the claim again , i have reworded and resubmitted the same claim up to 5 times before they do the right thing and approve it , do not quit on it , do not give amazon a pass on doing what is right and following their own rules. , I often start the Safe-T claim with the words , " buyer miss used amazon return policy "
Seller_V1LjZsxFKdwOA
You should be very careful filing safe-t claims, after successfully filing a safe-t claim for an item refunded without being returned. Amazon inundated my account with product violation on items that been inactive for years and or where not even covered by the violation and forcing me to dispute each of the 30+ violations, requesting documents for items which are not categorially covered by the violations themselves and therefore these documents are non existent. I am down to getting all but 4 of the violations appealed, but they are still refusing to appeal clearly inaccurate violations of 4 just enough to keep my account inactive.
Seller_Ha6JyVvDK6Ybs
Seems almost every claim is getting denied clearly they are not following any policy and will got straight to denied with statement that stand by their decision and no further responses total BS!
Seller_g0KrYO1Zm7nuX
This is not a safe-t claim issue. If Amazon refunded the customer for items not delivered, they did it thru the A-Z system and you would need to appeal the decision there.
Check to make sure that Amazon didn't fund the claim before you appeal.
Seller_4zBzdtgCyS9EI
Sadly, this is incomplete. The package must be IN THE HANDS of the carrier by the "ship by" date. Scan sheets do not count. The first "scan" showing when you print the label, does not count. It must arrive at the carrier, on time
Seller_4zBzdtgCyS9EI
Sadly, this is incomplete. The package must be IN THE HANDS of the carrier by the "ship by" date. Scan sheets do not count. The first "scan" showing when you print the label, does not count. It must arrive at the carrier, on time
Seller_Sram36TnVt73c
Amazon has way more conditions than that you had to follow... automatic handling time enabled and on time delivery etc etc it's becoming ridiculously impossible to not have your merchandise stolen by Amazon buyers with Amazon's help.
Also I am finding that Bots automatically reject many safe t claims without even reviewing them. The culture of theft that they have created here is overwhelming for them (and us).
Seller_Sram36TnVt73c
Amazon has way more conditions than that you had to follow... automatic handling time enabled and on time delivery etc etc it's becoming ridiculously impossible to not have your merchandise stolen by Amazon buyers with Amazon's help.
Also I am finding that Bots automatically reject many safe t claims without even reviewing them. The culture of theft that they have created here is overwhelming for them (and us).
Seller_aWrza8YvWVgM1
We quit filing them bc they were always rejected. So we stopped using Buy Shipping for orders other than next and second day. Now that next and second day is no longer ODTR protected, we stopped using Buy Shipping altogether. You should go check your adjustments if you have been using UPS, youll probably be surprised at what you find.
Seller_aWrza8YvWVgM1
We quit filing them bc they were always rejected. So we stopped using Buy Shipping for orders other than next and second day. Now that next and second day is no longer ODTR protected, we stopped using Buy Shipping altogether. You should go check your adjustments if you have been using UPS, youll probably be surprised at what you find.
Seller_aNsixtdBpnLRG
Suggest you reach out to the Inspct General and complain about "order not received". I want the USPS to issue picture taking at delivery images equipment like FedEx, Amazon. At the very least they need to offer up GeoScan data and fight with DeJoy about allowing that as 'proof' of delivery - like EBay does.
With NO ability to have any proof of delivery (ie an image) there is NO Way to win from a cheater/scammer
Seller_aNsixtdBpnLRG
Suggest you reach out to the Inspct General and complain about "order not received". I want the USPS to issue picture taking at delivery images equipment like FedEx, Amazon. At the very least they need to offer up GeoScan data and fight with DeJoy about allowing that as 'proof' of delivery - like EBay does.
With NO ability to have any proof of delivery (ie an image) there is NO Way to win from a cheater/scammer
Roberto_Amazon
Hello! @Seller_Upvu1TAAIBv2x
Thank you for bringing this matter into our attention. I understand your frustration on this matter, and I wanted to clarify the decision behind the denial based on information we have.
The denial decision being made goes beyond your Buy-Shipping protections. For both orders, the denial reason is because the items are non-returnable due to Food safety reasons. Both of the customers reported not receiving the products; however, since the items are non-returnable, this makes them ineligible for SAFE-T claim reimbursements as outlined in our policy: Customer Service by Amazon refund reimbursement policy.
I understand this is not the outcome you expected, but we are unable to further influence this decision.
Thank you for your understanding,
Roberto
Roberto_Amazon
Hello! @Seller_Upvu1TAAIBv2x
Thank you for bringing this matter into our attention. I understand your frustration on this matter, and I wanted to clarify the decision behind the denial based on information we have.
The denial decision being made goes beyond your Buy-Shipping protections. For both orders, the denial reason is because the items are non-returnable due to Food safety reasons. Both of the customers reported not receiving the products; however, since the items are non-returnable, this makes them ineligible for SAFE-T claim reimbursements as outlined in our policy: Customer Service by Amazon refund reimbursement policy.
I understand this is not the outcome you expected, but we are unable to further influence this decision.
Thank you for your understanding,
Roberto
Seller_xQAqE6K0eSCBc
resubmit the claim again , i have reworded and resubmitted the same claim up to 5 times before they do the right thing and approve it , do not quit on it , do not give amazon a pass on doing what is right and following their own rules. , I often start the Safe-T claim with the words , " buyer miss used amazon return policy "
Seller_xQAqE6K0eSCBc
resubmit the claim again , i have reworded and resubmitted the same claim up to 5 times before they do the right thing and approve it , do not quit on it , do not give amazon a pass on doing what is right and following their own rules. , I often start the Safe-T claim with the words , " buyer miss used amazon return policy "
Seller_V1LjZsxFKdwOA
You should be very careful filing safe-t claims, after successfully filing a safe-t claim for an item refunded without being returned. Amazon inundated my account with product violation on items that been inactive for years and or where not even covered by the violation and forcing me to dispute each of the 30+ violations, requesting documents for items which are not categorially covered by the violations themselves and therefore these documents are non existent. I am down to getting all but 4 of the violations appealed, but they are still refusing to appeal clearly inaccurate violations of 4 just enough to keep my account inactive.
Seller_V1LjZsxFKdwOA
You should be very careful filing safe-t claims, after successfully filing a safe-t claim for an item refunded without being returned. Amazon inundated my account with product violation on items that been inactive for years and or where not even covered by the violation and forcing me to dispute each of the 30+ violations, requesting documents for items which are not categorially covered by the violations themselves and therefore these documents are non existent. I am down to getting all but 4 of the violations appealed, but they are still refusing to appeal clearly inaccurate violations of 4 just enough to keep my account inactive.
Seller_Ha6JyVvDK6Ybs
Seems almost every claim is getting denied clearly they are not following any policy and will got straight to denied with statement that stand by their decision and no further responses total BS!
Seller_Ha6JyVvDK6Ybs
Seems almost every claim is getting denied clearly they are not following any policy and will got straight to denied with statement that stand by their decision and no further responses total BS!
Seller_g0KrYO1Zm7nuX
This is not a safe-t claim issue. If Amazon refunded the customer for items not delivered, they did it thru the A-Z system and you would need to appeal the decision there.
Check to make sure that Amazon didn't fund the claim before you appeal.
Seller_g0KrYO1Zm7nuX
This is not a safe-t claim issue. If Amazon refunded the customer for items not delivered, they did it thru the A-Z system and you would need to appeal the decision there.
Check to make sure that Amazon didn't fund the claim before you appeal.
